Access Guide
Opening Times (Ticket Office)
- Monday 05:45 - 20:30.
- Tuesday 05:45 - 20:30.
- Wednesday 05:45 - 20:30.
- Thursday 05:45 - 20:30.
- Friday 05:45 - 20:30.
- Saturday 07:15 - 17:30.
- Sunday 08:15 - 15:40.
Location
- The venue is situated outside the centre of the village.
- This venue is situated in South Ockendon.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located in front of the station building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 5 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
- The nearest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 210cm (6ft 11in).
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located facing the car park.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are permanently held open.
- The width of the door opening is 90cm (2ft 11in).
Outside Access (Platform 1 Gate)
- This information is for the entrance located from the car park, to the right of the station building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The width of the door opening is 140cm (4ft 7in).
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Comments
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- This gate is held open when the station building is closed.
Level Change (Platform 1 Gate)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of and after the gate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Reception (Ticket Desk)
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located in the foyer area, to the right after the main entrance.
- The ticket office is 4m (4yd 1ft) from the main entrance.
- The train companies operating from within this station are C2C.
- There is a taxi rank at the station.
- The taxi rank is located in front of the station.
- The taxi rank is 20m (21yd 2ft) from the main entrance.
- Shops and services within the station include coffee kiosk.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
- The platform(s) which has/have level access is / are 1.
- The platform(s) accessed by steps only is / are 2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1.
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
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Comments
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- The station is staffed at all times when trains are operating.
- There is a waiting room off the station foyer, after the entrance barriers.
- There is level access and an 89cm wide automatic door, operated by pushpad from the waiting room to platform 1.
- At off-peak times this station operates as a single track line and all services in both directions use platform 1.
- At peak times, platform 2 is in use but by prior arrangement, any service can be requested to use platform 1 to provide access for disabled passengers.
Level Change (Platform 2)
- There are steps to access this area / service.
- The steps are located on platform 1.
- There is / are 15+ step(s) to the area / service.
- The step(s) is/are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
- This accessible toilet is located on platform 1.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is not a unisex toilet.
- There is a separate male accessible toilet, to the left of the female one described.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff. A travel ticket is required as a deposit for the key.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 82cm (2ft 8in).
- The door is light.
- The dimensions of the accessible toilet are 190cm x 300cm (6ft 3in x 9ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 75cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are not available.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 110cm (3ft 7in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within both accessible toilets.
- The height of the baby change table once extended is 105cm (3ft 5in).
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Comments
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- The male accessible toilet (photograph 3) is similar but slightly larger, and also has the transfer space to the right.
Standard Toilet(s)
- The accessible toilets on platform 1 are available for use by all customers.
- Please contact a member of staff for the key.
- A travel ticket is required as a deposit for the key.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located at the edge of the car park.
- A member of staff trained in BSL skills is not normally on duty.