Skip to main content

Ockendon Station

Station Approach, Tamarisk Road, Ockendon, Essex, RM15 6PD

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times (Ticket Office)

  • Monday 05:45 - 20:30.
  • Tuesday 05:45 - 20:30.
  • Wednesday 05:45 - 20:30.
  • Thursday 05:45 - 20:30.
  • Friday 05:45 - 20:30.
  • Saturday 07:15 - 17:30.
  • Sunday 08:15 - 15:40.

Location

  • The venue is situated outside the centre of the village.
  • This venue is situated in South Ockendon.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located in front of the station building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 5 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
    • The nearest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located facing the car park.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 90cm (2ft 11in).

Outside Access (Platform 1 Gate)

  • This information is for the entrance located from the car park, to the right of the station building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • This gate is held open when the station building is closed.

Level Change (Platform 1 Gate)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of and after the gate.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Reception (Ticket Desk)

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located in the foyer area, to the right after the main entrance.
  • The ticket office is 4m (4yd 1ft) from the main entrance.
  • The train companies operating from within this station are C2C.
  • There is a taxi rank at the station.
  • The taxi rank is located in front of the station.
  • The taxi rank is 20m (21yd 2ft) from the main entrance.
  • Shops and services within the station include coffee kiosk.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by steps only is / are 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • The station is staffed at all times when trains are operating.
    • There is a waiting room off the station foyer, after the entrance barriers.
    • There is level access and an 89cm wide automatic door, operated by pushpad from the waiting room to platform 1.
    • At off-peak times this station operates as a single track line and all services in both directions use platform 1.
    • At peak times, platform 2 is in use but by prior arrangement, any service can be requested to use platform 1 to provide access for disabled passengers.

Level Change (Platform 2)

  • There are steps to access this area / service.
  • The steps are located on platform 1.
  • There is / are 15+ step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • This accessible toilet is located on platform 1.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a unisex toilet.
    • There is a separate male accessible toilet, to the left of the female one described.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff. A travel ticket is required as a deposit for the key.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is light.
    • The dimensions of the accessible toilet are 190cm x 300cm (6ft 3in x 9ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are not available.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within both accessible toilets.
    • The height of the baby change table once extended is 105cm (3ft 5in).
  • Comments View
    • The male accessible toilet (photograph 3) is similar but slightly larger, and also has the transfer space to the right.

Standard Toilet(s)

  • The accessible toilets on platform 1 are available for use by all customers.
  • Please contact a member of staff for the key.
  • A travel ticket is required as a deposit for the key.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located at the edge of the car park.
  • A member of staff trained in BSL skills is not normally on duty.