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Starbucks Coffee

Unit 219, Lakeside Shopping Centre, West Thurrock Way, West Thurrock, Essex, RM20 2ZP

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in West Thurrock.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Chafford Hundred.

Opening Hours

Parking (Car Park 10)

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park is at the side of the venue.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
  • The car park type is both open air and multi storey.
  • The nearest designated bay is 20m (22yd) from the main entrance.
  • The furthest designated bay is 100m (109yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 200.
  • Comments View
    • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
    • There are a total of 12 car parks around the shopping centre.
    • Car park's 9 & 10 have both covered disabled parking and open disabled parking.
    • These car parks are located adjacent to Debenhams.
    • Car park 6 also has open disabled parking.

Outside Access (Main Entrance)

  • This information is for the entrance located to the side of the centre next to Debenhams.
  • There is level access into the venue.
  • The main doors open automatically.
  • The door opening is 157cm (5ft 2in) wide.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located directly in front of Primark on each level.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 100m (109yd) from main entrance.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 175cm x 180cm (5ft 9in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Lakeside Entrance)

  • This information is for the entrance located on the first floor of the Lakeside Centre.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 290cm (9ft 6in) wide.

Outside Access (Brompton Walk Entrance)

  • This information is for the entrance located on the first floor of the Lakeside Centre.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 288cm (9ft 5in) wide.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Customers can charge scooters or wheelchairs at the venue.

Eating and Drinking

  • The following information is for the cafe.
  • The bar does serve food.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 2m (6ft 7in) from the Brompton Walk entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Children are welcomed at the venue.