Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in West Thurrock.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Chafford Hundred.
Opening Hours
Parking (Car Park 10)
- The venue does have its own car park.
- Parking is free for all users.
- The car park is at the side of the venue.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
- The car park type is both open air and multi storey.
- The nearest designated bay is 20m (22yd) from the main entrance.
- The furthest designated bay is 100m (109yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does have tactile paving.
- The patron does have to cross a road.
- The road is generally quiet.
- The car park does have a height restriction barrier.
- The maximum height is 200.
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Comments
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- There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
- There are a total of 12 car parks around the shopping centre.
- Car park's 9 & 10 have both covered disabled parking and open disabled parking.
- These car parks are located adjacent to Debenhams.
- Car park 6 also has open disabled parking.
Outside Access (Main Entrance)
- This information is for the entrance located to the side of the centre next to Debenhams.
- There is level access into the venue.
- The main doors open automatically.
- The door opening is 157cm (5ft 2in) wide.
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Comments
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- This is the main entrance for car park's 9 & 10.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G-1-2.
- The escalators steps are not clearly marked.
- The head and foot of the escalators are clearly marked.
- The lighting level is bright.
Lift
- There is a lift for public use.
- The lift is located directly in front of Primark on each level.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2.
- The lift is 100m (109yd) from main entrance.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 175cm x 180cm (5ft 9in x 5ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Outside Access (Lakeside Entrance)
- This information is for the entrance located on the first floor of the Lakeside Centre.
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 290cm (9ft 6in) wide.
Outside Access (Brompton Walk Entrance)
- This information is for the entrance located on the first floor of the Lakeside Centre.
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 288cm (9ft 5in) wide.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are bright.
- Customers can charge scooters or wheelchairs at the venue.
Eating and Drinking
- The following information is for the cafe.
- The bar does serve food.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 2m (6ft 7in) from the Brompton Walk entrance.
- The distance between the floor and the lowest table is 72cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is snacks.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are not Text Relay aware.
- Plastic cups are available.
- Plastic cutlery is available.
- Drinking straws are available on request.
- Children are welcomed at the venue.