Access Guide
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
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Comments
View
- The opening times also vary according to bookings and meetings taking place..
Parking
- The venue does have its own car park.
- Parking is free for all users.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 330cm x 460cm (10ft 10in x 15ft 1in).
- The nearest designated bay is 10m (32ft 10in) from the car park entrance.
- The furthest designated bay is 12m (13yd) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Tilbury.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Tilbury Town.
Outside Access (Main Entrance)
- This information is for the entrance located at the side of the building.
- There is level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 85cm (2ft 9in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 85cm (2ft 9in) wide.
Outside Access (Car Park Entrance)
- This information is for the entrance located at the side of the building.
- There is level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 82cm (2ft 8in) wide.
Reception
- The reception desk is 1m (3ft 3in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are bright.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are bright.
- Customers can charge scooters or wheelchairs at the venue.
Level Change (Main Corridor)
- There is a ramp or slope to access this service.
- The ramp or slope is located along the main corridor.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The width of the ramp or slope is 100cm (3ft 3in).
Restaurant Bar Internal (Clares Cafe)
- The following information is for the cafe.
- Once inside, there is level access to the service.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks cannot be brought to the table.
- There is not a lowered section at the service counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 16m (17yd) from the main entrance.
- The distance between the floor and the lowest table is 65cm (2ft 2in).
- The distance between the floor and the highest table is 65cm (2ft 2in).
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-M-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting level is bright.
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Other
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- The services on the floors which are not accessible are standard toilets.
Lift
- There is a lift for public use.
- The lift is located at the rear of the main hall.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- The lift is 4m (13ft 1in) from car park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 109cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do not have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet (Public Areas)
- There are accessible toilets within this venue designated for public use.
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Comments
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- There is a similar adapted toilet available on the 1st floor without changing facilites.
Changing Places
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Location and access
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- The facility is located in the adapted toilet.
- There is level access to the facility.
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Dimensions and features
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- You do not need a key for the facility.
- The dimensions of the facility are 230cm x 310cm (7ft 7in x 10ft 2in).
- The facility changing bench height is fixed.
- The facility changing bench is free standing.
- The length of the bench is 155cm (5ft 1in).
- The facility hoist is mobile.
- The facility toilet is corner.
- The transfer space on the right as you face the toilet is 75cm (2ft 6in).
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided.
- As you face the toilet the drop down rails are on the right.
- The type of sink is fixed.
- Wall mounted hand rails are not available at the sink.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is not available.
- The facility has a non slip floor.
- A functioning emergency alarm is not available.
- No emergency alarm is fitted in the cubicle.
Standard Toilet(s) (Public Areas)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located on the mezzanine.
- The female toilets are 3m (9ft 10in) from the stairs.
- Inside the venue, there is not level access to the female toilet.
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Access to Standard Male Toilet(s)
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- The male toilets are located on the mezzanine.
- The male toilets are 6m (19ft 8in) from the stairs.
- Inside the venue, there is not level access to the male toilet.
Level Change (Standard Toilets)
- There are steps to access this area / service.
- The steps are located on the first floor, leading to the mezzanine.
- There is / are 4 step(s) to the area / service.
- Lighting levels at the steps are bright.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on the right going up.
Additional Info
- Staff do not receive disability awareness / equality training.
- A member of staff trained in BSL skills is generally on duty.
- Staff are trained to BSL level (unknown at time of research).
- Staff are Text Relay aware.
- Children are welcomed at the venue.