- For the Tower Bridge - North and South Towers DisabledGo access guide please click here (new tab).
- For the Tower Bridge - Parking and Route to North Tower DisabledGo access guide please click here (new tab).
- For the Tower Bridge - Route South Tower - Engine Room DisabledGo access guide please click here (new tab).
Getting Help and Assistance
- To see accessibility information, including details of special opening and tours and guides which can be downloaded in advance a visual story to explain the route of the exhibition and the experience please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include; Braille and large print.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact any member of staff. The wheelchairs are freely available in the ticket office area, to the right of the lift.
- Portable stools are available in the North Tower ticket office, next to the first lift and on leaving the first lift for visitors to take around North Tower exhibition with them. Stools and wheelchairs are also available in the Engine Rooms exhibition.
- All dogs, not just assistance dogs, are welcome in the exhibition. There are no restrictions on food and drink in the exhibition areas apart from nuts, which are not permitted.
- Large print/high contrast and Braille/tactile versions of the guide book are freely available from the rack above the portable stools, to the left of the lift. British Sign Language tours of Tower Bridge and the Engine Rooms are organised for the last Saturday of the month at 11:00. They are delivered by a Tower Bridge accredited guide and a BSL accredited interpreter. Standard admission charges apply and family discounts are available. Booking and payment in advance is recommended to secure a place. Spare places will be sold on a first come, first served basis. To book, please contact [email protected] or telephone +44 (0) 207 407 9191.
- Tower Bridge opens its doors early for monthly Autism Friendly Early Opening sessions where children with autism and other needs, as well as their siblings, families and carers can explore Tower Bridge at their own pace. Families are able to explore the Exhibition and Engine Rooms in a calm, relaxed atmosphere and also take part in family craft activities. Places are limited and are booked as timed entry slot. For more information about the event please email [email protected] or telephone 020 7940 8397. The Visual Story can be viewed or downloaded before the visit to help guests to know what to expect. Please see the link above.
- A sensory toolkit is available in two locations in the Bridge and also in the Engine Rooms.
- This includes a pop-up tent, ear defenders, a weighted blanket, tactile objects and cuddly toys.
- The kits are freely available to anyone who may be feeling distressed or overwhelmed.
- Two small quiet rooms are also available.
- Please ask a member of staff for assistance.
Opening Hours and Admission Prices
- Tower Bridge forms part of the A100 Tower Bridge Road in Central London.
- In this area, Tower Bridge Road is a Red Route where stopping or parking is not permitted. The Minories multi-storey car park, off Shorter Street, is about 500m north of the venue.
- For more information on parking and the route to the North Tower please click here (opens new tab).
- There is a bus stop within 150 metres of the venue.
- Bus routes 42, 78 and RV1 cross Tower Bridge. The nearest stops are on the south side of the river, stops P and L, Tower Bridge City Hall.
- The nearest Railway Station is London Bridge.
- Staff are available to assist with portable ramps from train to platform where required. There is level access from all platforms to street level by lift at this station. Routes in and out of this station may vary during the construction work (2017-18). There is a step-free route from the Tooley Street exit to Tower Bridge Road via Tooley Street and Queen Elizabeth Street.
- The nearest underground station is London Bridge and Tower Hill.
- At London Bridge Station (south of the river) there is level access by lift from train to street on the Jubilee Line services. There is no step-free access to the Northern Line services. Tower Hill station (north of the river) is served by District and Circle Line trains. There is a manual boarding ramp to board or leave the trains and a lift to street level.
- For more information on step-free interchanges with other services please click here (opens new tab).
- The nearest DLR station is Tower Gateway.
- There is step-free access from train to street at all DLR stations. Tower Gateway DLR station is north of the bridge, about 500m (a 10 minute walk) from the North Tower.
- The TFL Journey Planner tool allows users to plot suitable transport options, including specifying access requirements, such as step-free, minimum changes or maximum walking times. The site has live information about any problems with lifts or other issues.
- To view the web page described above click here (opens in new tab).
- Links to TFL accessibility guides, including large print maps and audio guides to order or download.
- To view the web page described above click here (opens in new tab).
South Tower - Engine Room
- After visiting the North and South Towers part of the exhibition your visit moves onto the Engine Rooms.
- There is a clearly sign-posted route to the Engine Rooms. and staff are available at the exits to direct visitors and provide assistance.
- For information about the route from the South Tower to the Engine Room please click here (opens in new tab).
Outside Access (Engine Rooms Entrance)
- This information is for the entrance located from Shad Thames on the south bank, beneath the south side of Tower Bridge, facing west.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Engine Rooms and Shop'.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 168cm.
- The ramp/slope is located either side of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope does bypass the step(s).
- The step(s) is/are located alongside the bridge, to the left as you face the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- Because of the sloping ground the steps taper from 2 medium height steps at the handrails to one shallow step furthest away.
- All steps are bypassed when approaching the entrance directly.
- The reception point is located immediately to the right after the Engine Rooms entrance.
- The reception point is approximately 5m (5yd 1ft) from the Engine Rooms entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the reception point.
- The type of flooring in the reception area is vinyl.
- Exhibition tickets are checked at this desk.
- Bag security checks may also be carried out.
Attraction / Exhibit
Entrance / Opening
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is clearly signed.
- There is step-free access at this entrance/opening.
- There is a slight permanent ramp, with no handrails, for access to the second exhibition space, after the boiler room.
Attraction / Exhibit
- There is not level access throughout this area.
- There is a slight slope across the entire floor area in the final part of the exhibition after the accumulators.
- Clear directional signage is provided in this area.
- The type of flooring in this area is tiles, stone and concrete.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Handrails with a rounded or oval profile are provided in some areas.
- This area does play background music/sound.
- There are resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in pictorial, information board and television/screen format.
- There are some exhibits which start from the floor level.
- There is a clearly marked shallow step up to get close to the chamber containing the accumulators.
- The Boiler Room exhibit at the beginning has a higher room temperature than the rest of the exhibits. Where there are interactive displays, push buttons are within reach of wheelchair users. The video presentations which are projected onto a large screen have subtitles. There is some bench seating in the video viewing area and other areas of the exhibition.
- There is a good colour contrast between some walls and the floor in this area.
- The lighting levels in this area are varied.
- Visitors exit via a separate set of doors/opening.
- The exit is clearly signed internally.
- There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
- The exit is ramped/sloped.
- There is a steep permanent ramp, with no handrails, when exiting.
- Wheelchairs, portable folding stools and Braille/large print guide books are available for visitors to borrow, immediately after the exhibition entrance.
- Visitors follow a set route around the exhibition which is guided by barriers and marked by numbers and arrows on the walls and floor.
- The exhibition exit leads into the gift shop.
- The exit ramp is short (approximately 2m long).
- If necessary, it can be avoided by returning through the exhibition and leaving via the entrance.
Ramp(s) or Slope(s) (Engine Room Exhibition - Gift Shop)
- There is a ramp/slope located at the end of the exhibition.
- The ramp/slope is used to access to access the gift shop and exit.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 100cm (3ft 3in).
- The lighting levels at the ramp/slope are good.
- This is a short ramp (about 2m).
- If necessary, it can be avoided by returning to the gift shop by the exhibition entrance.
- The gift shop is located at the end of the museum route.
- There is an automatic barrier leading into the gift shop.
- The barrier opens away from you and is 100cm wide.
- There is step free access throughout the gift shop.
- There is clear space between the aisles.
- The payment counter is medium height, with a low section at the right hand end.
- The low section has knee space beneath.
- There is a hearing loop at the low section of the counter.
- Accessible toilet facilities are available.
Location and Access
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the reception.
- This accessible toilet is located on the left, just before the steam pump area.
- There is level access to this accessible toilet.
Features and Dimensions
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is light.
- The dimensions of the accessible toilet are 170cm x 210cm (5ft 7in x 6ft 11in).
- There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
Position of Fixtures
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
Colour Contrast and Lighting
- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Baby Change Facilities
- Baby changing facilities are available within this accessible toilet.
- The height of the baby change table once extended is 79cm (2ft 7in).
- Standard toilet facilities are available.
- The nearest standard toilet(s) is/are located within the exhibition area.
Access to Standard Female and Male Toilet(s)
- The female and male toilet facilities that were surveyed are located just after the boilers, before the steam pump room.
- The female and male toilets are approximately 10m (10yd 2ft) from the reception.
- There is step free access to the female and male toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is available.
- There are horizontal grab rails on both sides of the seat and a vertical rail on the left.
- The wash basin tap type is sensor.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
- There is one male and one female toilet and an ambulant toilet cubicle which is shared.