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London Marriott West India Quay Hotel

22 Hertsmere Road, Canary Wharf, London, E14 4ED

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Access Guide

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Introduction

  • Services / facilities within the building include accessible and standard rooms, two restaurants located on the ground floor and a fitness suite located on the lower ground floor.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Limehouse.
  • The nearest underground station is Canary Wharf.
  • The nearest DLR station is West India Quay.
  • There is not a tram stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 125cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Outside Access (Main Entrance Revolving Door)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • The main door(s) open(s) by revolving.
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 135cm.

Level Change (Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located beyond the entrance leading to the main reception foyer area.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Main Lifts)

  • There is a lift for public use.
  • The lift is located opposite reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG, G and Mezzanine.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 11m (12yd 1in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 155cm x 152cm (5ft 1in x 4ft 12in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the building.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 103cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are not trained to use the system.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the main reception foyer area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you enter the main entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 108cm (3ft 7in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located ahead as you enter the main entrance.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Eating and Drinking (Manhattan Grill)

  • The following information is for the restaurant.
  • The restaurant is located at the end of the ground floor main foyer.
  • The bar does serve food.
  • Full table service is available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the Manhattan Gill entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 109cm (3ft 7in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is grill.

Eating and Drinking (G&Tea)

  • The following information is for the bar.
  • The bar is located to the right of the main reception.
  • The bar does serve food.
  • Full table service is available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 35cm (1ft 2in).
  • The distance between the floor and the highest table is 101cm (3ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Lift (Tower Lifts)

  • There is a lift for public use.
  • The lift is located opposite the main reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12.
  • Wall mounted information boards are provided at lift landings.
  • There are manual, heavy, double doors to access the lift lobby on the lower ground floor.
  • The lift is approximately 28m (30yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 111cm (3ft 8in).
  • The dimensions of the lift are 190cm x 138cm (6ft 3in x 4ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the lower ground floor.
    • The fitness suite is 19m (20yd 2ft) from the main entrance.
    • There is not step free access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are double.
    • The doors are heavy.
    • The opening is 88cm (2ft 11in) wide.
  • IFI Accredited Fitness Suite View
    • No staff have received IFI Mark standard Disability Equality Training.
    • IFI accredited equipment is not available.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Level Change (Fitness Suite)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located just beyond the fitness suite entrance.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Fitness Suite Platform Lift)

  • There is a lift for public use.
  • The lift is located just beyond the fitness suite entrance.
  • The platform lift accesses a small level change.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 2m (2yd 7in) from the fitness suite entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 83cm (2ft 9in).
  • The dimensions of the lift are 87cm x 124cm (2ft 10in x 4ft 1in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is low.

Room

  • General Information View
    • The Tourist Board rating is 5*.
    • There are 301 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 297 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 4 room(s) which has / have accessible ensuite facilities.
    • There is / are 18 adjoining room(s) available for carers.
  • Location and Access View
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 351.
    • The width of the door is 88cm (2ft 11in).
    • The height of the bed is 78cm (2ft 7in).
    • The measurement between the bed base and floor is 40cm (1ft 4in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • An adjoining room is available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 90cm (2ft 11in).
    • The door opens outwards.
    • The door weight is heavy.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 235cm x 200cm (7ft 9in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 171cm (5ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 47cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 74cm (2ft 5in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is lever.
    • The shower seat is flip-down.
    • The flip-down or fixed seat height is 48cm (1ft 7in).
    • There are handrails available for the shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are medium.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The colour contrast between the drop down rails and wall is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are medium.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with wheel in showers is 14.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.

Standard Changing Room (Fitness Suite)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 6m (6yd 1ft) from the Fitness suite entrance.
  • The standard changing room(s) surveyed is/are located on the lower ground floor.
  • There is not level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Accessible Toilet (Main Foyer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the main lifts.
    • This accessible toilet is located opposite the G&Tea Bar.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 94cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 274cm (5ft 7in x 8ft 12in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Accessible Toilet (Mezzanine)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 19m (20yd 2ft) from the main lifts.
    • This accessible toilet is located on the mezzanine level.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 168cm x 200cm (5ft 6in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 98cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are poor.

Standard Toilet(s) (Main Foyer)

Standard Toilet(s) (Mezzanine)

Standard Toilet(s) (Fitness Suite)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.