Access Guide
Opening Times
- Reception is staffed 24 hours per day.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Whitechapel.
- The nearest underground station is Aldgate East.
Parking
- The venue does not have its own car park.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is step-free access at this entrance, via lift.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 110cm (3ft 7in).
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 112cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 145cm.
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Step(s)
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- The step(s) is/are located immediately after the first entrance door.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 10cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
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Comments
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- There is a platform lift to the right to overcome the steps.
Lift (Main Entrance)
- There is a lift for public use.
- The lift is located to the right as you enter.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 1m (3ft 3in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 110cm x 120cm (3ft 7in x 3ft 11in).
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Reception
- The desk/counter is 3m (3yd 10in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are good.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
- There are 15+ steps between floors.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- The lighting levels are good.
Lift (-1 to 5)
- There is a lift for public use.
- The lift is located to the left as you face reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are -1, 0, 1, 2, 3, 4 and 5.
- The lift is approximately 10m (10yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 76cm (2ft 6in).
- The dimensions of the lift are 112cm x 140cm (3ft 8in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Lift (G to 6)
- There is a lift for public use.
- The lift is located in the reception area.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
- The lift is approximately 15m (16yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 108cm x 160cm (3ft 7in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Eating and Drinking (Arbor)
- The following information is for the restaurant/bar.
- The bar does serve food.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are presented in contrasting colours.
- The type of food served here is a modern bar menu.
Room
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General Information
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- There are 115 rooms in total.
- There are 0 standard ground floor rooms.
- There are 103 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 12 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- No accessible rooms are located in a separate building from the main hotel.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Comments
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- At the time of survey it was not possible to access one of the accessible rooms.
Accessible Toilet (Ground Floor)
- Accessible toilet facilities are available.
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Features and Dimensions
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- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 152cm x 185cm (4ft 12in x 6ft 1in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are waste paper pedal bin disposal units.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
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Colour Contrast and Lighting
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- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Standard Toilet(s) (Ground Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.