You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Whitechapel.
• The nearest underground station is Aldgate East.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is step-free access at this entrance, via lift.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 110cm (3ft 7in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 112cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 145cm.
• Step(s) View
  • The step(s) is/are located immediately after the first entrance door.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.
• Comments View
  • There is a platform lift to the right to overcome the steps.

You are on Lift (Main Entrance). Skip to the next section.

Lift (Main Entrance)

• There is a lift for public use.
• The lift is located to the right as you enter.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 1m (3ft 3in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 110cm x 120cm (3ft 7in x 3ft 11in).
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are good.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
  • There are 15+ steps between floors.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • The lighting levels are good.

You are on Lift (-1 to 5). Skip to the next section.

Lift (-1 to 5)

• There is a lift for public use.
• The lift is located to the left as you face reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are -1, 0, 1, 2, 3, 4 and 5.
• The lift is approximately 10m (10yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 76cm (2ft 6in).
• The dimensions of the lift are 112cm x 140cm (3ft 8in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Lift (G to 6). Skip to the next section.

Lift (G to 6)

• There is a lift for public use.
• The lift is located in the reception area.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 108cm x 160cm (3ft 7in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Eating and Drinking (Arbor). Skip to the next section.

Eating and Drinking (Arbor)

• The following information is for the restaurant/bar.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The standard height for tables is 74cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are presented in contrasting colours.
• The type of food served here is a modern bar menu.

You are on Room. Skip to the next section.

Room

Collapse all Expand all

• General Information View
  • There are 115 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 103 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 12 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • No accessible rooms are located in a separate building from the main hotel.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Comments View
  • At the time of survey it was not possible to access one of the accessible rooms.

You are on Accessible Toilet (Ground Floor). Skip to the next section.

Accessible Toilet (Ground Floor)

• Accessible toilet facilities are available.

Collapse all Expand all

• Features and Dimensions View
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 152cm x 185cm (4ft 12in x 6ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
• Colour Contrast and Lighting View
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.