Skip to main content
The new name for DisabledGo

Search for accessible places to go

Cineworld

11 Hertsmere Road, West India Quay, London, E14 4AL

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • The venue is situated within the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.

Opening Times

  • Monday 11:30 - 00:00.
  • Tuesday 11:30 - 00:00.
  • Wednesday 11:30 - 00:00.
  • Thursday 11:30 - 00:00.
  • Friday 11:30 - 00:00.
  • Saturday 11:30 - 02:00.
  • Sunday 11:30 - 00:00.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • There is level access into the venue.
  • The main doors open automatically.
  • The door opening is 91cm (2ft 12in) wide.

Reception

  • The reception desk is 6m (19ft 8in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3.
    • The lighting level is low.

Lift

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 108cm x 139cm (3ft 7in x 4ft 7in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Cinema

  • Seating and additional access information View
    • Films are mainly mainstream.
    • There are designated spaces for wheelchair users.
    • Designated spaces are situated at the front of the cinema.
    • Wheelchairs may be left with the patron.
    • Companions sit next to the patron.
    • It is 60m (66yd) from the foyer to the accessible toilet.
    • It is 96m (105yd) from the accessible toilet to the furthest screen.
    • There is a hearing assistance system.
    • The hearing system is a fixed loop.
    • Staff are trained to use the system.
    • A deposit is not required for the sound enhancement system.
    • Assistance dogs are allowed in the cinema.
    • There is a wheelchair to borrow.
    • To borrow the wheelchair, the box office.
  • Comments View
    • 10 screen(s) is/are accessible to wheelchair users.
    • Concessions are available.
    • The view from the designated spaces is good.

Eating and Drinking (Cafe - 2nd floor)

  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 48cm (1ft 7in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Features and Dimensions View
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 156cm x 208cm (5ft 1in x 6ft 10in).
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Comments View
    • There are baby changing facilities in the adapted toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.