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11 Hertsmere Road, West India Quay, London, E14 4AL

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Access Guide

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  • The venue is situated within the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.

Opening Times

  • Monday 11:30 - 00:00.
  • Tuesday 11:30 - 00:00.
  • Wednesday 11:30 - 00:00.
  • Thursday 11:30 - 00:00.
  • Friday 11:30 - 00:00.
  • Saturday 11:30 - 02:00.
  • Sunday 11:30 - 00:00.


  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • There is level access into the venue.
  • The main doors open automatically.
  • The door opening is 91cm (2ft 12in) wide.


  • The reception desk is 6m (19ft 8in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3.
    • The lighting level is low.


  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 108cm x 139cm (3ft 7in x 4ft 7in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.


  • Seating and additional access information View
    • Films are mainly mainstream.
    • There are designated spaces for wheelchair users.
    • Designated spaces are situated at the front of the cinema.
    • Wheelchairs may be left with the patron.
    • Companions sit next to the patron.
    • It is 60m (66yd) from the foyer to the accessible toilet.
    • It is 96m (105yd) from the accessible toilet to the furthest screen.
    • There is a hearing assistance system.
    • The hearing system is a fixed loop.
    • Staff are trained to use the system.
    • A deposit is not required for the sound enhancement system.
    • Assistance dogs are allowed in the cinema.
    • There is a wheelchair to borrow.
    • To borrow the wheelchair, the box office.
  • Comments View
    • 10 screen(s) is/are accessible to wheelchair users.
    • Concessions are available.
    • The view from the designated spaces is good.

Eating and Drinking (Cafe - 2nd floor)

  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 48cm (1ft 7in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Features and Dimensions View
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 156cm x 208cm (5ft 1in x 6ft 10in).
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Comments View
    • There are baby changing facilities in the adapted toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.