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East India DLR Station

Blackwall Way, Blackwall, London, E14 9PS

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Access Guide

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Introduction

  • Related link TFL Accessibility Guides.
  • Https://tfl.gov.uk/forms/12387.aspx
  • Related link DLR Timetable.
  • Https://tfl.gov.uk/dlr/timetable/dlr?fromId=940GZZDLBEC
  • Comments View
    • All DLR stations have step-free access between the street and the platform.
    • The level change between the platform and the train may vary and can be up to 5cm (2 in).
    • There may be a gap of up to 7.5cm (3 in) between the train and the platform edge.
    • TFL produce a range of audio and large print accessibility guides, including how the DLR links with other networks.
    • There are also details of assisted travel schemes and mentoring schemes.
    • Most DLR stations do not have doors or barriers.
    • The stations are open 24 hours.
    • Please see the DLR timetable for details of train operating times at each station.
    • All platforms have a push-button alarm help point linked to a control centre.
    • The alarm point speaker incorporates a hearing loop.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Ham.
  • The nearest underground station is Canning Town.

Parking

  • The venue does not have its own car park.

Level Change (Blackwall Way Approach)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located approaching the station from Blackwall Way.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located Blackwall Way - mezzanine - platforms.
  • There is / are 15+ step(s) to the area / service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does not bypass the step(s).
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).
  • The lift does not bypass the ramp.
  • Comments View
    • There are additional steps which go directly from Blackwall Way - platforms.

Level Change (Clove Crescent Footbridge)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located along the length of the footbridge giving access from Clove Crescent.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located from the street to the footbridge.
  • There is / are 15+ step(s) to the area / service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does not bypass the step(s).
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).
  • The lift does not bypass the ramp.
  • Comments View
    • The footbridge gives access directly to the mezzanine level of the station.

Lift (Clove Crescent Footbridge)

  • There is a lift for public use.
  • The lift is located next to the Clove Crescent steps.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Clove Crescent - footbridge.
  • The lift is 10m (10yd 2ft) from the footbridge steps.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 104cm x 131cm (3ft 5in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There is a hearing assistance system in the lift.
    • This lift gives access to the footbridge from Clove Crescent.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • There is not a ticket office.
  • Please click here for access information for DLR.
  • There is not a taxi rank at the station.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1-2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-2.
  • Comments View
    • There are automated ticket machines at street level from Blackwall Way and at the mezzanine level when arriving from the footbridge.

Other Floors (Mezzanine and Footbridge - Platforms)

  • Steps View
    • The floors which are accessible by stairs are mezzanine - platforms.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are mezzanine - platforms.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.
  • Comments View
    • There are escalators for upwards travel only.
    • The lifts bypass the stairs and escalators.

Lift (Access to Platforms)

  • There is a lift for public use.
  • The lift is located to the right and left of the kiosk as you enter the Blackwall Way entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Blackwall Way - mezzanine and footbridge level - platforms.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 104cm x 131cm (3ft 5in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • Audio, large print and black and white guides are available to download from the TFL website.
    • Please see the links in the introduction.