Access Guide
Introduction
- Related link TFL Accessibility Guides.
- Https://tfl.gov.uk/forms/12387.aspx
- Related link DLR Timetable.
- Https://tfl.gov.uk/dlr/timetable/dlr?fromId=940GZZDLBEC
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Comments
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- All DLR stations have step-free access between the street and the platform.
- The level change between the platform and the train may vary and can be up to 5cm (2 in).
- There may be a gap of up to 7.5cm (3 in) between the train and the platform edge.
- TFL produce a range of audio and large print accessibility guides, including how the DLR links with other networks.
- There are also details of assisted travel schemes and mentoring schemes.
- Most DLR stations do not have doors or barriers.
- The stations are open 24 hours.
- Please see the DLR timetable for details of train operating times at each station.
- All platforms have a push-button alarm help point linked to a control centre.
- The alarm point speaker incorporates a hearing loop.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is West Ham.
- The nearest underground station is Canning Town.
Parking
- The venue does not have its own car park.
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Public Car Parks.
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details.
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Level Change (Blackwall Way Approach)
- There is a ramp/slope to access this area/service.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located Blackwall Way - mezzanine - platforms.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does not bypass the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
- The lift does not bypass the ramp/slope.
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Comments
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- There are additional steps which go directly from Blackwall Way to the platforms.
Level Change (Clove Crescent Footbridge)
- There is a ramp or slope to access this service.
- The ramp or slope is located along the length of the footbridge giving access from Clove Crescent.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a / are step(s) to access this area / service.
- The step(s) is / are located from the street to the footbridge.
- There is / are 15+ step(s) to the area / service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp or slope does not bypass the step(s).
- There is a standard and / or platform lift to access this service.
- The lift does bypass the step(s).
- The lift does not bypass the ramp.
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Comments
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- The footbridge gives access directly to the mezzanine level of the station.
Lift (Clove Crescent Footbridge)
- There is a lift for public use.
- The lift is located next to the Clove Crescent steps.
- The lift is a standard lift.
- The floors which are accessible by this lift are Clove Crescent - footbridge.
- The lift is 10m (10yd 2ft) from the footbridge steps.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 104cm x 131cm (3ft 5in x 4ft 4in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There is a hearing assistance system in the lift.
- This lift gives access to the footbridge from Clove Crescent.
Train Station
- The station is not staffed.
- There is not an office to obtain help.
- There is not a ticket office.
- Please click here for access information for DLR.
- There is not a taxi rank at the station.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
- The platform(s) accessed by lift is / are 1-2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1-2.
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Comments
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- There are automated ticket machines at street level from Blackwall Way and at the mezzanine level when arriving from the footbridge.
Other Floors (Mezzanine and Footbridge - Platforms)
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Steps
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- The floors which are accessible by stairs are mezzanine - platforms.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are mezzanine - platforms.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are bright.
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Comments
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- There are escalators for upwards travel only.
- The lifts bypass the stairs and escalators.
Lift (Access to Platforms)
- There is a lift for public use.
- The lift is located to the right and left of the kiosk as you enter the Blackwall Way entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are Blackwall Way - mezzanine and footbridge level - platforms.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 104cm x 131cm (3ft 5in x 4ft 4in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There is a hearing assistance system in the lifts.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
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Comments
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- Audio, large print and black and white guides are available to download from the TFL website.
- Please see the links in the introduction section.