Access Guide
Introduction
- Related link TFL Accessibility Guides.
- Https://tfl.gov.uk/forms/12387.aspx
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Comments
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- TFL produce a range of maps and guides, including large print and black and white of step-free stations and facilities.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Whitechapel.
- The nearest DLR station is Shadwell.
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Comments
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- Shadwell DLR station is approximately 100m away from the Cornwall Street entrance.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Access Point (Cornwall Street)
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Access Point
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- This information is for the access point located on Cornwall Street.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
- There are bollards at this access point.
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Ramp/Slope
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- The ramp/slope is located leading up to the access point.
- The gradient of the ramp/slope is slight.
Access Point (Cable Street)
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Access Point
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- This information is for the access point located on Cable Street.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
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Ramp/Slope
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- The ramp/slope is located leading up to the access point.
- The gradient of the ramp/slope is slight.
Reception (Information Office)
- The desk is 10m (10yd 2ft) from the Cable Street entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- The information office is on the right from the Cable Street Entrance.
- There are counters before and after the ticket barriers.
Train Station
- There are generally 3 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- There is not a ticket office.
- The train companies that operate within this station include:.
- Please click here for access information for TFL.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by steps only is / are 1-2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1-2.
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Comments
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- The station is staffed at all times when trains are running.
- Self-service ticket machines are located at both entrances.
- Staff are available to offer assistance with the machines.
Other Floors (Access to platforms)
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Steps
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- The floors which are accessible by stairs are platform - lift mezzanine - street.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Other
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- The services / areas on the floors which are not accessible are platforms 1-2.
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Comments
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- There are 22 steps from the platform to the lift mezzanine.
- The lift overcomes the 56 steps from the mezzanine to the street.
Lift (Access to mezzanine)
- There is a lift for public use.
- The lift is located on the station concourse.
- The lift is a standard lift.
- The floors which are accessible by this lift are concourse - mezzanine.
- The lift is 8m (8yd 2ft) from the Cornwall Street entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 160cm x 190cm (5ft 3in x 6ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- This lift descends to a mezzanine level but does not continue to platform level.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not generally on duty.