Access Guide
Introduction
- Related link Commercial Road (A13) Whitechapel - Street Guide.
- Https://www.accessable.co.uk/tower-hamlets-council/access-guides/commercial-road-a13-whitechapel-street-guide
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Comments
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- Troxy is available to hire.
Opening Times
- Please contact the venue for details of opening times and Opening times for the venue vary according to bookings/events taking place.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Limehouse.
- The nearest underground station is Stepney Green.
- The nearest DLR station is Limehouse.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- Standard marked parking bays are located on Caroline Street.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is 1 long parking bay for approx 5-6 cars.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 80cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 80cm.
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Comments
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- The doors are opened to double width on event days.
Reception (Foyer and Ticket Desk)
- The desk is 2m (2yd 7in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a portable loop.
- Staff are trained to use the system.
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Comments
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- There is a second set of doors to the left and right of the ticket desk, these are the same size are the main entrance doors.
Inside Access (Reception)
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are medium.
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Comments
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- Cloakroom is in the main reception to the left.
Eating and Drinking (Main Hall)
- The following information is for the bar.
- The bar is located in the main hall, to the rear of the venue.
- The bar does not serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks cannot be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Drinking straws are available.
- Children are welcomed in the bar area.
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Comments
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- The layout for tables and chairs depends of the event taking place.
Other Floors (Lower Level in the Main Hall)
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Steps
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- The floors which are accessible by stairs are Ground - Lower Level of the Main Hall.
- There are 5 steps between floors.
- The steps are clearly marked.
- The steps are shallow (2cm - 10cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is not a landing.
- The lighting levels are medium.
Other Floors (Upper Seating Area)
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Steps
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- The floors which are accessible by stairs are G-US.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are shallow (2cm - 10cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Comments
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- The upper seating area is only available to the public when concerts are being held.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 3m (3yd 10in) from the main entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is not push pad activated.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 97cm (3ft 2in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 154cm x 194cm (5ft 1in x 6ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- It is not a push button style of alarm.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 54cm (1ft 9in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The towel dispenser is 120cm (3ft 11in) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is fair.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 74cm (2ft 5in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located off the main hall.
- The female and male toilets are 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.