- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 17:30.
- Friday 09:00 - 17:30.
- Friday 14:00 - 17:30.
- Saturday 09:00 - 13:00.
- Sunday Closed.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Limehouse.
- The nearest underground station is Tower Hill.
- The nearest DLR station is Shadwell.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 91cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The desk/counter is 5m (5yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 17/02/2020.
- The hearing assistance system was working at the time of testing.
- There is a slightly lower part of the counter at a height of 81cm where documents can be signed, and the card reader machine can be accessed.
- The main counter height is where documents and other items can be passed through the secure window to a member of staff.
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are moderate to good.
- Accessible toilet facilities are not available.
Availability and Location of Standard Toilets
- Standard toilet facilities are not available.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.