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West India Quay DLR Station

Hertsmere Road, London, E14 4AW

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Access Guide

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Introduction

  • Related link TFL Accessibility Guides.
  • Https://tfl.gov.uk/forms/12387.aspx
  • Related link DLR Timetable.
  • Https://tfl.gov.uk/dlr/timetable/dlr?fromId=940GZZDLBEC
  • Comments View
    • All DLR stations have step-free access between the street and the platform.
    • The level change between the platform and the train may vary and can be up to 5cm (2 in).
    • There may be a gap of up to 7.5cm (3 in) between the train and the platform edge.
    • TFL produce a range of audio and large print accessibility guides, including how the DLR links with other networks.
    • There are also details of assisted travel schemes and mentoring schemes.
    • Most DLR stations do not have doors or barriers.
    • The stations are open 24 hours.
    • Please see the DLR timetable for details of train operating times at each station.
    • All platforms have a push-button alarm help point linked to a control centre.
    • The alarm point speaker incorporates a hearing loop.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Limehouse.
  • The nearest underground station is Canary Wharf.
  • Comments View
    • The nearest bus stop is on North Colonnade, on the opposite side of the dock.

Parking

  • The venue does not have its own car park.

Access Point (Dockside)

  • Access Point View
    • This information is for the access point located leading from Dockisde.
    • There is not an information board/map at this access point.
    • There is ramped/sloped or stepped access at this access point.
    • This is no gate at this access point.
  • Ramp/Slope View
    • The ramp/slope is located leading from Dockside.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading from Dockside.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • There is a/are handrail(s) at the step(s).

Access Point (Hertsmere Road)

  • Access Point View
    • This information is for the access point located leading from Hertsmere Road.
    • There is ramped/sloped or stepped access at this access point.
    • This is no gate at this access point.
  • Ramp/Slope View
    • The ramp/slope is located leading from Hertsmere Road.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading from Hertsmere Road.
    • There is/are 11 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • There is a second lower handrail.
  • Comments View
    • There is also a long, wide, sloping vehicle access way which can be used.
    • This does not have handrails.

Lift (Platforms 1 and 2)

  • There is a lift for public use.
  • The lift is located to the rear right as you enter from the Quay.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Concourse to Platforms 1 and 2.
  • Wall mounted information boards are not provided at lift landings.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 104cm x 131cm (3ft 5in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Lift (Platforms 3 and 4)

  • There is a lift for public use.
  • The lift is located to the rear left as you enter from the Quay.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Concourse to Platforms 3 and 4.
  • Wall mounted information boards are not provided at lift landings.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 104cm x 131cm (3ft 5in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • There is not a ticket office.
  • The train companies that operate within this station include:.
  • Please click here for access information for DLR.
  • There is not a taxi rank at the station.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1, 2, 3 and 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3 and 4.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • Audio, large print and black and white guides are available to download from the TFL website.
    • Please see the links in the introduction section.