You are on Location. Skip to the next section.

Location

• The venue is located within Royal Victoria Place Shopping Centre.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Tunbridge Wells.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 345cm x 595cm (11ft 4in x 19ft 6in).
  • The nearest designated bay is 5m (16ft 5in) from the car park entrance.
  • The furthest designated bay is 48m (52yd) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
  • The maximum height is 203.
• Comments View
  • There are designated spaces on both levels 4 x 23 and level 6 x 13, with sloped access into the centre.

You are on Outside Access (Entrance - Car Park). Skip to the next section.

Outside Access (Entrance - Car Park)

• This information is for the entrance located on level 4 of the car park.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 129cm (4ft 3in) wide.

You are on Level Change (Entrance - Car Park). Skip to the next section.

Level Change (Entrance - Car Park)

• There is a ramp or slope to access this service.
• The ramp or slope is located at the front of the entrance.
• The ramp or slope is permanent.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are 1-2-3-4-5-6-7-8.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located opposite the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1-2-3-4-5-6-7-8.
• The lift is 5m (16ft 5in) from car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 195cm x 140cm (6ft 5in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Outside Access (Main Entrance - Fiveways). Skip to the next section.

Outside Access (Main Entrance - Fiveways)

• This information is for the entrance located on Mount Pleasant.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 169cm (5ft 7in) wide.

You are on Outside Access (Goods Station Road Entrance). Skip to the next section.

Outside Access (Goods Station Road Entrance)

• This information is for the entrance located to the rear of the building.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 163cm (5ft 4in) wide.

You are on Level Change (Goods Station Road Entrance). Skip to the next section.

Level Change (Goods Station Road Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located immediately beyond the entrance.
• There is / are 2 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Other Floors (Shopping Mall). Skip to the next section.

Other Floors (Shopping Mall)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are LG-G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG-G-1-2.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are clearly marked.
  • The lighting level is bright.

You are on Lift (Centre). Skip to the next section.

Lift (Centre)

• There is a lift for public use.
• The lift is located in the middle of the mall.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-8.
• The lift is 37m (40yd) from car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 148cm x 153cm (4ft 10in x 5ft 0in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Outside Access (Lower Ground Mall Entrance). Skip to the next section.

Outside Access (Lower Ground Mall Entrance)

• This information is for the entrance located on the lower ground.
• There is level access into the venue.
• Level access is via lift.
• There are no doors at this entrance.
• The door opening is 178cm (5ft 10in) wide.

You are on Outside Access (Upper Ground Mall Entrance). Skip to the next section.

Outside Access (Upper Ground Mall Entrance)

• This information is for the entrance located on the upper ground.
• There is level access into the venue.
• Level access is via lift.
• There are no doors at this entrance.
• The door opening is 173cm (5ft 8in) wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in various departments.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The lighting levels are bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG-UG-1.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located towards the rear of the store.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-UG-1.
• The lift is 27m (29yd 1ft) from the lower ground entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 187cm x 214cm (6ft 2in x 7ft).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Eating and Drinking (The Terrace Restaurant). Skip to the next section.

Eating and Drinking (The Terrace Restaurant)

• The following information is for the restaurant.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 10m (10yd 2ft) from the restaurant entrance.
• The distance between the floor and the lowest table is 73cm (2ft 5in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

Collapse all Expand all

• Comments View
  • Full table service is available on request.

You are on Accessible Fitting Room. Skip to the next section.

Accessible Fitting Room

• Accessible fitting room(s) are available.
• The accessible fitting room(s) is / are located on the upper ground floor.
• The fitting room has sufficient space for a wheelchair user to manoeuvre, a flip down seat, a drop down rail, a vertical wall mounted grab rail and a horizontal wall mounted grab rail.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

Collapse all Expand all

• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • The accessible toilet is 31m (33yd 2ft) from the lift.
  • The accessible toilet is located on the first floor.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 170cm x 200cm (5ft 7in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 103cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 77cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located on the first floor.
  • The female toilets are 37m (40yd 1ft) from the lift.
  • Inside the venue, there is level access to the female toilet.
  • This is by lift.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located on the first floor.
  • The male toilets are 37m (40yd 1ft) from the lift.
  • Inside the venue, there is level access to the male toilet.
  • This is by lift.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on the first floor.
  • The height of the baby change table once extended is 102cm (3ft 4in).
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.