You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Cranbrook.
• There is a bus stop within 150m (164yds) of the venue.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Staplehurst.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear of the venue.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building on Stone Street.
  • There is ramped/sloped and stepped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 123cm (4ft).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 94cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 89cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 91cm (2ft 12in).
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located at the entrance door.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 5cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Cranbrook Bar Entrance). Skip to the next section.

Outside Access (Cranbrook Bar Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building on Stone Street.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 7cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

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• Entrance View
  • This information is for the entrance located leading off the customer car park to the rear.
  • There is ramped/sloped and stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 77cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
• Ramp/Slope View
  • The ramp/slope is located leading up to the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 80cm (2ft 7in).
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located leading up to the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • The handrail is only available for the 4 steps before the entrance (Photograph 6). There are 4 steps before these that are spaced apart without handrails. There is also a step at the entrance (6-7cm high) (Photograph 2).
  • Photographs 4 and 5 show the ramps next to two sections of steps.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 10m (10yd 2ft) from the main entrance.
• There is not level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • There are two armchairs for waiting opposite reception (Photograph 2).

You are on Level Change (Reception). Skip to the next section.

Level Change (Reception)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located just in front of reception.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played within the bar areas.
• The lighting levels are varied.

You are on Level Change (Access to the Restaurant). Skip to the next section.

Level Change (Access to the Restaurant)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located ahead as you enter the building.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Eating and Drinking (Brasserie Bar). Skip to the next section.

Eating and Drinking (Brasserie Bar)

• The following information is for the bar.
• The bar is located at the front of the building.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the main entrance.
• The distance between the floor and the lowest table is 50cm (1ft 8in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• The standard height for tables is 75cm.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a modern bar menu.

You are on Level Change (Brasserie Bar to Cranbrook Bar). Skip to the next section.

Level Change (Brasserie Bar to Cranbrook Bar)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located between the two bar areas.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Eating and Drinking (Cranbrook Bar). Skip to the next section.

Eating and Drinking (Cranbrook Bar)

• The following information is for the bar.
• The bar is located to the left hand side of the building.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the Cranbrook Bar entrance.
• The distance between the floor and the lowest table is 75cm (2ft 6in).
• The distance between the floor and the highest table is 117cm (3ft 10in).
• The standard height for tables is 75cm.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a modern bar menu.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.
• The restaurant is located at the rear of the building.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 12m (13yd 4in) from the main entrance.
• The standard height for tables is 75cm.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is modern European cuisine.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting levels are good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are all bedrooms.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 3 Star.
  • There are 12 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 12 standard rooms on other floors.
• Accessible Rooms View
  • There are not accessible ensuite facilities.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) Teletext/subtitles.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors cannot be accessed by lift.
  • There is not level access to standard rooms on other floors.
  • Adjoining rooms are not available.

You are on Level Change (Room). Skip to the next section.

Level Change (Room)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the bathroom.
• There is/are 2 step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the left of the main entrance, through a door and via 4 steps.
  • The female toilet(s) is/are approximately 17m (18yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left of the main entrance, through a door and via 4 steps.
  • The male toilet(s) is/are approximately 15m (16yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are good.
• Comments View
  • Photograph 1-5 shows the first set of male and female toilets accessed via 4 steps.
  • Photographs 6-10 show the toilets towards the rear of the building accessed via further steps.
  • These additional male and female toilets are past the first set of toilets. The female toilet has a flip-down baby change which is 98cm high (Photograph 9).

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the corridor leading to the toilets.
• There is/are 4 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).

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• Comments View
  • Only two of the four steps have a handrail which is not easy to grip (Photograph 2) and are before the door towards the toilets (Photograph 1).
  • Photograph 3 shows the 2 steps past the door in the corridor when heading to the toilets from the Brasserie Bar/ Entrances.

You are on Level Change (Additional Standard Toilets and Baby Change). Skip to the next section.

Level Change (Additional Standard Toilets and Baby Change)

• There is a/are step(s) located in the hallway past the first set of standard toilets.
• The step(s) is/are used to access the additional standard toilets and baby change.
• There is/are 6 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

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• Comments View
  • The handrail is only for the three steps near the toilets (Photograph 1). The other three steps are spaced along the corridor and vary from 6-20cm high (Photograph 2 and 3).

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.