Skip to main content

Paddock Wood Station

Station Approach, Paddock Wood, Kent, TN12 6ER

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • The venue is situated outside the centre of the borough.
  • This venue is situated in Paddock Wood.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Opening Times (Ticket Office)

  • Monday 06:00 - 19:00..
  • Tuesday 06:00 - 19:00..
  • Wednesday 06:00 - 19:00..
  • Thursday 06:00 - 19:00..
  • Friday 06:00 - 19:00..
  • Saturday 08:00 - 14:30..
  • Sunday 08:00 - 14:30..

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • The car park is both sides of the station.
    • There are 9 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 410cm x 500cm (13ft 5in x 16ft 5in).
    • The nearest designated bay is 10m (32ft 10in) from the main entrance.
    • The furthest designated bay is 43m (47yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 210.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • There are 2 additional designated parking bays in the car park next to the entrance to platforms 2 and 3.

Outside Access (Main Entrance - Ticket Office)

  • This information is for the entrance located on Station Approach.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 85cm (2ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are single width.
    • The door opening is 85cm (2ft 9in) wide.

Level Change (Main Entrance - Ticket Office)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 115cm (3ft 9in).
  • There are steps to access this area / service.
  • The steps are located to the left of the entrance.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Outside Access (Platform 1)

  • This information is for the entrance located on Station Approach.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 198cm (6ft 6in) wide.
  • Comments View
    • This entrance is only open when the ticket office is closed.

Level Change (Platform 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Outside Access (Platforms 2 and 3)

  • This information is for the entrance located on the Hop Pocket Lane car park.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 128cm (4ft 2in) wide.

Level Change (Platforms 2 and 3)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Reception (Ticket Office)

  • The reception desk is 3m (9ft 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Comments View
    • The station has 1 ticket vending machine which is located next to the entrance to platform 1.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.
  • Comments View
    • Scooters or wheelchairs can only be charged in the waiting room on platform 1.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19:00 and 06:00.
  • There is a ticket office.
  • The ticket office is located on platform 1, Station Approach.
  • The ticket office is 3m (9ft 10in) from the main entrance.
  • The train companies operating from within this station are Southeastern.
  • There is a taxi rank at the station.
  • The taxi rank is located in Station Approach.
  • The taxi rank is 15m (16yd) from the main entrance.
  • Shops and services within the station include the Expresso Bar and Martin's newsagents.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact the ticket office.
  • Comments View
    • There are no ticket barriers to access platforms.
    • No platforms have tactile markings at the platform edge.

Train Station Platform

  • This information is for platform(s) 1-3.
  • The platform(s) accessed by ramp / slope is / are 1-2-3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
  • Accessible toilets are 19m (21yd) from the main entrance.

Standard Toilet(s)

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 19m (21yd) from the main entrance.
    • The accessible toilet is located on platform 1, within the standard female toilets.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from the ticket office.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is light.
    • The dimensions of the accessible toilet are 144cm x 196cm (4ft 9in x 6ft 5in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 69cm (2ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 107cm (3ft 6in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 83cm (2ft 9in) high.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.
  • Children are welcomed at the venue.