You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the borough.
• This venue is situated in Paddock Wood.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • The car park is both sides of the station.
  • There are 9 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 410cm x 500cm (13ft 5in x 16ft 5in).
  • The nearest designated bay is 10m (32ft 10in) from the main entrance.
  • The furthest designated bay is 43m (47yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
  • The maximum height is 210.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are 2 additional designated parking bays in the car park next to the entrance to platforms 2 and 3.

You are on Outside Access (Main Entrance - Ticket Office). Skip to the next section.

Outside Access (Main Entrance - Ticket Office)

• This information is for the entrance located on Station Approach.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are single width.
• The door opening is 85cm (2ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are single width.
  • The door opening is 85cm (2ft 9in) wide.

You are on Level Change (Main Entrance - Ticket Office). Skip to the next section.

Level Change (Main Entrance - Ticket Office)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left of the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 115cm (3ft 9in).
• There are steps to access this area / service.
• The steps are located to the left of the entrance.
• There is / are 3 step(s) to the area / service.
• The steps are not clearly marked.
• The steps are deep.
• The steps do not have handrails.

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• Comments View
  • The ramp bypasses the steps to the entrance.

You are on Outside Access (Platform 1). Skip to the next section.

Outside Access (Platform 1)

• This information is for the entrance located on Station Approach.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 198cm (6ft 6in) wide.

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• Comments View
  • This entrance is only open when the ticket office is closed.

You are on Level Change (Platform 1). Skip to the next section.

Level Change (Platform 1)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.

You are on Outside Access (Platforms 2 and 3). Skip to the next section.

Outside Access (Platforms 2 and 3)

• This information is for the entrance located on the Hop Pocket Lane car park.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are permanently held open.
• The door opening is 128cm (4ft 2in) wide.

You are on Level Change (Platforms 2 and 3). Skip to the next section.

Level Change (Platforms 2 and 3)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 3m (9ft 10in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Comments View
  • The station has 1 ticket vending machine which is located next to the entrance to platform 1.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.

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• Comments View
  • Scooters or wheelchairs can only be charged in the waiting room on platform 1.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 19:00 and 06:00.
• There is a ticket office.
• The ticket office is located on platform 1, Station Approach.
• The ticket office is 3m (9ft 10in) from the main entrance.
• The train companies operating from within this station are Southeastern.
• There is a taxi rank at the station.
• The taxi rank is located in Station Approach.
• The taxi rank is 15m (16yd) from the main entrance.
• Shops and services within the station include the Expresso Bar and Martin's newsagents.
• All key concourse shops and services have level access.
• There are 3 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, contact the ticket office.
• Comments View
  • There are no ticket barriers to access platforms.
  • No platforms have tactile markings at the platform edge.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-3.
• The platform(s) accessed by ramp / slope is / are 1-2-3.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
• Accessible toilets are 19m (21yd) from the main entrance.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located on platform 1.
  • The female toilets are 19m (21yd) from the main entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilets are located on platform 1.
  • The male toilets are 23m (25yd) from the main entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, pictorial and Braille signage on or near the toilet door.
  • The accessible toilet is 19m (21yd) from the main entrance.
  • The accessible toilet is located on platform 1, within the standard female toilets.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from the ticket office.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door is light.
  • The dimensions of the accessible toilet are 144cm x 196cm (4ft 9in x 6ft 5in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 69cm (2ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are not available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are not mirrors in the accessible toilet.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 107cm (3ft 6in) high.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The sink is 83cm (2ft 9in) high.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are Text Relay aware.
• Children are welcomed at the venue.