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Scotney Castle - Shop and Tea Room

Lamberhurst, Tunbridge Wells, Kent, TN3 8JN

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Access Guide

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COVID-19 Information

  • The information in this section was taken in March 2022.
  • There is a hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • The height of the hand sanitisers range between 49cm and 110cm.
  • Hand sanitisers are available inside the venue.
  • There is not clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Opening Times (Feburary to October)

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday 10:00 - 17:00.

Opening Times (November to December)

  • Monday 10:00 - 15:00.
  • Tuesday 10:00 - 15:00.
  • Wednesday 10:00 - 15:00.
  • Thursday 10:00 - 15:00.
  • Friday 10:00 - 15:00.
  • Saturday 10:00 - 15:00.
  • Sunday 10:00 - 15:00.

Location

  • There is not a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located near to the Tea Rooms & Shop within the grounds.
    • The car park type is open air/surface.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 440cm x 500cm (14ft 5in x 16ft 5in).
    • The nearest Blue Badge bay is 80m (87yd 1ft) from the Tea Room / Shop.
    • The furthest Blue Badge bay is 94m (102yd 2ft) from the Tea Room / Shop.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are loose chippings.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Photographs 1 and 2 show standard bays.
    • Photographs 3 and 4 show the Blue Badge Bays at the front of the car park (closest to the entrance). They are signed but are not clearly marked / defined.
    • There is an overflow car park next to the main car park.
    • The route from the car park has a slight slope and there are 3 bollards on the path which are 2m apart. There is signage from the car park (Photographs 5 and 6).

Outside Access (Visitor & Shop Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the shop, opposite the seating area for the tea rooms.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 108cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance doors.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 132cm (4ft 4in).
  • Comments View
    • There is a shallow step at a different exit from the Shop/Visitor Entrance. This leads to the courtyard and towards the main entrance of the house and garden. This can be avoided by using the sloped main entrance.

Outside Access (Tea Rooms Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the Tea Rooms.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 136cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 135cm (4ft 5in).
  • Comments View
    • The main entrance doors (Photograph 1 & 2) are permanently held open but there is a push button to open them that is 72cm if needed (Photograph 3).
    • There is an identical set of doors which is currently used as the exit for the one-way system (October 2021). This exit has a very slight slope (Photographs 4 and 5).

Reception (Admissions)

  • The desk/counter is 2m (2yd 7in) from the Visitor and Shop Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Eating and Drinking

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 5m (5yd 1ft) from the tea room entrance.
  • The standard height for tables is 76cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The courtyard outside the shop and tea rooms consists of an asphalt and block paving surface. It is uneven in places (Photograph 7).
    • There are various chairs and tables in this outside area for enjoying refreshments (Photograph 8).

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the tea room / shop.
    • This accessible toilet is located in the toilet block, to the left as you enter the venue from the car park and near the tea room/shop.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 92cm (3ft).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 226cm x 300cm (7ft 5in x 9ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm (5ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste, waste paper pedal bin and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 140cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • Photograph 1 shows the toilet block.
    • Photograph 2-4 shows the accessible toilet surveyed with the flip-down baby change.
    • There is another similar accessible facility in the toilet block with the lateral transfer space on the right. This facility has baby change that is 92cm high. This facility is shown in Photographs 5-8.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the toilet block near to the shop / tea room.
    • The female and male toilets are approximately 25m (27yd 1ft) from the tea room / shop.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female and male toilets are good.
  • Comments View
    • Photograph 1 shows the toilet block.
    • Photographs 2-6 show the male standard toilets in the block.
    • There is one ambulant cubicle within the male toilets shown in Photographs 5 and 6.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.