Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Tunbridge Wells.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Tunbridge Wells.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 320cm x 500cm (10ft 6in x 16ft 5in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the accessible entrance.
- The furthest Blue Badge bay is 10m (10yd 2ft) from the accessible entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are permanently held open.
- The door opening is 150cm (4ft 11in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 85cm (2ft 9in) wide.
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Comments
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- There is a third set of doors.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 94cm wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located on the path leading to the steps.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 5 step(s) to the area / service.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on the right going up.
Outside Access (Accessible Entrance)
- This information is for the entrance located at the rear of the building.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 145cm (4ft 9in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 102cm (3ft 4in) wide.
Level Change (Accessible Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the left as you face the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The width of the ramp/slope is 120cm (3ft 11in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 4 step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
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- The ramp overcomes the steps.
Reception
- The reception desk is 3m (9ft 10in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk has a lowered section.
- Lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is not level access to the service.
- This venue does play background music.
- Music is played in the foyer, the cafe and the auditorium.
- Motorised scooters are not allowed in public parts of the venue.
- Lighting levels are varied.
Level Change (Inside Access)
- There is a ramp or slope to access this service.
- The ramp or slope is located in the corridor leading to the auditorium.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The width of the ramp or slope is 114cm (3ft 9in).
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Comments
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- There is staggered seating in the auditorium.
- There is level access to the front row.
- The other rows are accessed by clearly marked, medium steps with a handrail on either side of the auditorium.
Other Floors
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Steps
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- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are balcony seating in the auditorium.
Theatre
- There are designated spaces for wheelchair users.
- Designated seating is located the front row of the auditorium.
- Wheelchairs are left with you.
- A companion may sit with you.
- Companions sit next to the patron.
- It is 25m (27yd 1ft) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is a hearing assistance system.
- The hearing system is a headset.
- Staff are trained to use the hearing system.
- The rows suitable for hearing loops are all rows.
- There is not a wheelchair to borrow.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
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Comments
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- There are 2 designated spaces for wheelchair users.
Restaurant Bar Internal
- The following information is for the cafe.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks cannot be brought to the table.
- There is not a lowered section at the service counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 5m (16ft 5in) from the accessible entrance.
- The distance between the floor and the lowest table is 62cm (2ft 0in).
- The distance between the floor and the highest table is 66cm (2ft 2in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is bistro style meals and snacks.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 2m (2yd 7in) from the accessible entrance.
- This accessible toilet is located immediately beyond the accessible entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 180cm x 150cm (5ft 11in x 4ft 11in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 68cm (2ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 102cm (3ft 4in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
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Comments
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- Baby change facilities are located within the venue.
- The baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 85cm (2ft 9in).
- Inside the venue, there is level access to the baby change facility.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located in the corridor next to the auditorium.
- The female toilets are 19m (21yd) from the accessible entrance.
- Inside the venue, there is not level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located in the corridor next to the auditorium.
- The male toilets are 15m (16yd) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Comments
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- Additional standard toilets are available on the 1st floor.
- The photographs show the standard male toilet.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.