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Tunbridge Wells Sports Centre

St. Johns Road, Tunbridge Wells, Kent, TN4 9TX

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Access Guide

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Introduction

  • Comments View
    • The Tennis Centre is located in a separate building on the same site, please see the separate guide for access information.

Opening Times

  • Monday 06:30 - 22:30.
  • Tuesday 06:30 - 22:30.
  • Wednesday 06:30 - 22:30.
  • Thursday 06:30 - 22:30.
  • Friday 06:30 - 22:30.
  • Saturday 07:00 - 17:30.
  • Sunday 08:00 - 22:00.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Southborough.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The venue is situated on a road which has a steep gradient.
  • The nearest mainline station is Tunbridge Wells.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 420cm x 490cm (13ft 9in x 16ft 1in).
    • The nearest designated bay is 6m (19ft 8in) from the main entrance.
    • The furthest designated bay is 12m (13yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 111cm (3ft 8in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 124cm (4ft 1in) wide.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope gradient is slight.

Outside Access (Fitness Suite Entrance)

  • This information is for the entrance located to the side of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 95cm (3ft 1in) wide.

Level Change (Fitness Suite Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp/slope gradient is slight.
  • The width of the ramp/slope is 122cm (4ft).

Reception

  • The reception desk is 2m (6ft 7in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the fitness suite.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Customers can charge scooters or wheelchairs at the venue.
  • Comments View
    • The photograph shows the baby change units in the male standard toilets.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Other Floors (Fitness Suite)

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located on the left past reception.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 16m (17yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 102cm x 148cm (3ft 4in x 4ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is medium.

Eating and Drinking

  • The following information is for the café.
  • The café is located on the ground floor, to the left after reception.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the cafe entrance.
  • The standard height for tables is 69cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 09:00 - 20:00.
    • Tuesday 09:00 - 20:00.
    • Wednesday 09:00 - 20:00.
    • Thursday 09:00 - 20:00.
    • Friday 09:00 - 20:00.
    • Saturday 09:00 - 17:00.
    • Sunday 08:00 - 21:30.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor, to the right.
    • The fitness suite is 10m (10yd 2ft) from the fitness suite entrance.
    • There is step free access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are single.
    • The doors are heavy.
    • The opening is 80cm (2ft 7in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is not level access to all of the equipment.

Level Change (Fitness Suite)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading to the cycle exercise room.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).

Soft Play Area

  • The soft play area is located on the first floor, to the rear right of the venue.
  • There is level access via lift.
  • Access into the soft play area is by double, heavy doors that open towards you (pull) and has an opening width of 75cm.
  • There are tables and chairs.
  • The chairs do not have armrests.

Accessible Changing Room

  • There are accessible changing rooms available.
  • The accessible changing rooms are located within the standard changing area.
  • The accessible changing room is 50m (55yd) from the main entrance.
  • The accessible changing room is 14m (15yd) from the pool.
  • The accessible changing room is 44m (48yd) from the reception desk.
  • The dimensions of the accessible changing room are 170cm x 158cm (5ft 7in x 5ft 2in).
  • The facilities available in the accessible changing room are a wheel in shower and handrails.
  • Other facilities available are pull down seat.
  • There is level access to the changing room.

Standard Changing Room

  • There are standard changing rooms available.
  • The standard changing room is 26m (28yd) from the main entrance.
  • The standard changing room is 20m (22yd) from the reception desk.
  • The standard changing room is 3m (9ft 10in) from the pool.
  • The standard changing rooms are located on the left past reception.
  • There is level access to the standard changing rooms.

Standard Shower

  • There are standard level access shower facilities available.
  • The showers are located within the standard changing area.
  • There is level access to the services from the shower facilities.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 52m (57yd) from the main entrance.
    • The accessible toilet is located within the standard changing areas.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is not a unisex toilet.
    • There is 1 each in male and female changing areas.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 174cm (4ft 11in x 5ft 9in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located within the standard changing area.
    • The female toilets are 36m (39yd) from the main entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located within the standard changing area.
    • The male toilets are 50m (55yd) from the main entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard changing area.
    • The height of the baby change table once extended is 86cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Children are welcomed at the venue.