You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Tunbridge Wells.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Vale Road). Skip to the next section.

Parking (Vale Road)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • There are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 250cm x 360cm (8ft 2in x 11ft 10in).
  • The nearest designated bay is 5m (16ft 5in) from the Vale Road entrance.
  • The furthest designated bay is 15m (16yd) from the Vale Road entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is an additional pay and display car park off Grove Hill Road.

You are on Outside Access (Vale Road Entrance). Skip to the next section.

Outside Access (Vale Road Entrance)

• This information is for the entrance located to the front of the building.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 123cm (4ft 0in) wide.

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• Comments View
  • This entrance gives access to platform 1.

You are on Outside Access (Mount Pleasant Entrance). Skip to the next section.

Outside Access (Mount Pleasant Entrance)

• This information is for the entrance located to the front of the building.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 178cm (5ft 10in) wide.

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• Comments View
  • This entrance gives access to platform 2.

You are on Level Change (Mount Pleasant Entrance). Skip to the next section.

Level Change (Mount Pleasant Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right of the mount pleasent entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 3m (9ft 10in) from mount pleasant entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 116cm (3ft 10in).
• The dimensions of the lift are 130cm x 240cm (4ft 3in x 7ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Outside Access (Coffee Station - Vale Road Entrance). Skip to the next section.

Outside Access (Coffee Station - Vale Road Entrance)

• This information is for the entrance located to the front of the building.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 79cm (2ft 7in) wide.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 7m (22ft 12in) from the Vale Road entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• This venue does not play background music.
• The scooter can be used throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are medium.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Level Change (Platform 1). Skip to the next section.

Level Change (Platform 1)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the ticket office to platform 1.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located leading from the ticket office to platform 1.
• There is / are 2 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on the right going up.

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• Comments View
  • The ramp bypasses the steps.

You are on Eating and Drinking (Coffee Station). Skip to the next section.

Eating and Drinking (Coffee Station)

• The following information is for the cafe.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 3m (9ft 10in) from the cafe entrance.
• The distance between the floor and the highest table is 69cm (2ft 3in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is snacks.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 5 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 35m (38yd) from the Mout Pleasant entrance.
• The station is not staffed between 12:30 and 05:00.
• This office is located on platform 2.
• There is a ticket office.
• The ticket office is located to the right of the Vale Road entrance.
• The ticket office is 7m (22ft 12in) from the Vale Road entrance.
• The train companies operating from within this station are South Eastern Railway.
• There is a taxi rank at the station.
• The taxi rank is located to the left of the entrance on Vale Road.
• The taxi rank is 22m (24yd) from the Vale Road entrance.
• Shops and services within the station include a cafe,newsagent, waiting rooms and automated ticket machines.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 0.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) platform 1.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, see a member of staff.
• Comments View
  • There is an additional taxi rank outside the Mount Pleasant entrance.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1,2.
• Accessible toilets are 45m (49yd) from the Vale Road entrance.

You are on Level Change (Platforms). Skip to the next section.

Level Change (Platforms)

• There are steps to access this area / service.
• The steps are located between platform 1 and 2.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • The accessible toilet is 25m (27yd) from the Vale Road entrance.
  • The accessible toilet is located to the left of the ticket office on platform 1.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 180cm x 255cm (5ft 11in x 8ft 4in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 115cm (3ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are medium.
• Comments View
  • The adapted toilet serves as a female standard toilet also.

You are on Level Change (Accessibe Toilet and Standard Toilet Platform 1). Skip to the next section.

Level Change (Accessibe Toilet and Standard Toilet Platform 1)

• There is a ramp/slope to access this area/service.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to left of the male standard toilet.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • The ramp bypasses the steps.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Access to Standard Male Toilet(s) View
  • The male toilets are located on platform 1.
  • The male toilets are 25m (27yd) from the Vale Road entrance.
  • Inside the venue, there is not level access to the male toilet.
  • Lighting levels are medium.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on platform 2.
  • The female and male toilets are 35m (38yd) from the Mout Pleasant entrance.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Level Change (Female and Male Standard Toilets Platform 2). Skip to the next section.

Level Change (Female and Male Standard Toilets Platform 2)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrances to the standard toilets.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 150cm (4ft 11in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.
• Staff are Text Relay aware.
• Plastic cups are available.
• Plastic cutlery is not available.
• Drinking straws are not available on request.
• Children are welcomed at the venue.