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Tunbridge Wells Station

Mount Pleasant, Tunbridge Wells, Kent, TN1 1BT

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Access Guide

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Lift

  • There is a lift for public use.
  • The lift is located to the right of the mount pleasent entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 3m (9ft 10in) from mount pleasant entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 116cm (3ft 10in).
  • The dimensions of the lift are 130cm x 240cm (4ft 3in x 7ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Opening Times (Ticket Office)

  • Monday 05:55 - 21:40..
  • Tuesday 05:55 - 21:40..
  • Wednesday 05:55 - 21:40..
  • Thursday 05:55 - 21:40..
  • Friday 05:55 - 21:40..
  • Saturday 06:30 - 20:40..
  • Sunday 06:40 - 21:55..

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Tunbridge Wells.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Parking (Vale Road)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • There are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 250cm x 360cm (8ft 2in x 11ft 10in).
  • The nearest designated bay is 5m (16ft 5in) from the Vale Road entrance.
  • The furthest designated bay is 15m (16yd) from the Vale Road entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

Outside Access (Vale Road Entrance)

  • This information is for the entrance located to the front of the building.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 123cm (4ft 0in) wide.

Outside Access (Mount Pleasant Entrance)

  • This information is for the entrance located to the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 178cm (5ft 10in) wide.

Level Change (Mount Pleasant Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Coffee Station - Vale Road Entrance)

  • This information is for the entrance located to the front of the building.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 79cm (2ft 7in) wide.

Reception (Ticket Office)

  • The reception desk is 7m (22ft 12in) from the Vale Road entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is not level access to the service.
  • This venue does not play background music.
  • The scooter can be used throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.
  • Customers cannot charge scooters or wheelchairs at the venue.

Level Change (Platform 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the ticket office to platform 1.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located leading from the ticket office to platform 1.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on the right going up.

Eating and Drinking (Coffee Station)

  • The following information is for the cafe.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 3m (9ft 10in) from the cafe entrance.
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.

Train Station

  • There are generally 5 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 35m (38yd) from the Mout Pleasant entrance.
  • The station is not staffed between 12:30 and 05:00.
  • This office is located on platform 2.
  • There is a ticket office.
  • The ticket office is located to the right of the Vale Road entrance.
  • The ticket office is 7m (22ft 12in) from the Vale Road entrance.
  • The train companies operating from within this station are South Eastern Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located to the left of the entrance on Vale Road.
  • The taxi rank is 22m (24yd) from the Vale Road entrance.
  • Shops and services within the station include a cafe,newsagent, waiting rooms and automated ticket machines.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 0.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) platform 1.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, see a member of staff.
  • Comments View
    • There is an additional taxi rank outside the Mount Pleasant entrance.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1,2.
  • Accessible toilets are 45m (49yd) from the Vale Road entrance.

Level Change (Platforms)

  • There are steps to access this area / service.
  • The steps are located between platform 1 and 2.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 25m (27yd) from the Vale Road entrance.
    • The accessible toilet is located to the left of the ticket office on platform 1.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 180cm x 255cm (5ft 11in x 8ft 4in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • The adapted toilet serves as a female standard toilet also.

Level Change (Adapted Toilet and Standard Toilet Platform 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right of the adapted toilet.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located to left of the male standard toilet.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Standard Toilet(s)

  • Access to Standard Male Toilet(s) View
    • The male toilets are located on platform 1.
    • The male toilets are 25m (27yd) from the Vale Road entrance.
    • Inside the venue, there is not level access to the male toilet.
    • Lighting levels are medium.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located on platform 2.
    • The female and male toilets are 35m (38yd) from the Mout Pleasant entrance.
    • Inside the venue, there is not level access to the female and male toilet.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are not located within the venue.

Level Change (Female and Male Standard Toilets Platform 2)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrances to the standard toilets.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 150cm (4ft 11in).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Staff are Text Relay aware.
  • Plastic cups are available.
  • Plastic cutlery is not available.
  • Drinking straws are not available on request.
  • Children are welcomed at the venue.