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Tunbridge Wells Tourist Information Centre

Unit 1 The Corn Exchange, The Pantiles, Tunbridge Wells, Kent, TN2 5TE

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Access Guide

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COVID-19 Information

  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are not available.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Tunbridge Wells.

Opening Hours

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Pantiles Multi-storey.
    • The car park is located in Sussex Mews, at the right hand side of the Corn Exchange.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are available.
    • On street Blue Badge parking is located at the front of the building in The pantiles.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Corn Exchange Entrance)

  • This information is for the entrance located at the front of the building, in The Pantiles.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).

Outside Access (Tourist Information Centre Entrance)

  • This information is for the entrance located on the left hand side as you enter the Corn Exchange.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 78cm (2ft 7in).

Reception

  • The desk/counter is 2m (2yd 7in) from the tourist information centre entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.