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Student Services

University College Birmingham, The Link, 65-77 Summer Row, Birmingham, B3 1JJ

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Access Guide

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Introduction

  • Services / facilities within the building include a general information hub for students including accommodation and financial support enquiries, engagement offices, and general support.

COVID-19 Information

  • The information in this section was taken in April 2021.
  • The building is open as normal, however opening times for some services are restricted and subject to change.
  • Parking is in use as normal.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 110cm.
  • Hand sanitisers are available inside the venue.
  • There is not a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • Entry and exit through the main entrance security barriers is a keep right system.
  • Inside the building there is a keep left system where possible.
    There are clear floor markings on the ground floor and limited floor markings on all other floors.
  • Every other computer is switched off in the library areas.
    There is only one person allowed per booth, and one way to enter and exit on floor 4.
  • There is clear signage inside to help with social distancing.
  • There is clear signage to help with social distancing on all floors of the building.
  • There are no protective screens at desks or counters.
  • There is a keep left system in operation for the stairs, but this is not signed on the main stairs.
    There is signage advising social distancing.
  • A maximum of 3 people are allowed to use the lift at any one time.
    There is clear signage to indicate this.
  • Toilets are available.
  • Accessible toilets are in use as normal but only one person at a time (excluding a carer) is allowed to use the toilets.
    There is clear signage explaining this.
  • Standard toilets are in use as normal but only one person at a time is allowed to use the toilets.
    There is clear signage explaining this.

Getting Here

  • By Road View
    • This venue is located on Charlotte Street, which is one of the main routes running through this side of the city and easily accessed via many modes of transport.
    • This venue has its own car park which is for permit holders only.
      Users must gain authorisation before parking in this car park.
      There are public car parks within 200m.
  • By Bus View
    • The closest bus stop is located on the B4135 parade, approximately 70m away from the building.
      This bus stop is served by several different bus routes including 82 Platinum, 87 Platinum, and 89.
  • By Train View
    • The closest train station to this venue is Birmingham Snow Hill, which is located approximately 0.5 miles away, off Queensway.
      This station has 2 main train companies, West Midlands Trains and Chiltern Railways.
  • Useful Links View

Useful Information

Building Parking

  • The building does have its own dedicated parking.
  • Building Car Park View
    • The car park can be used by permit holders.
    • Parking charges apply for non permit holders.
    • The car park is located at the rear of The Link Building, on Charlotte Street.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • Designated Blue Badge parking bays are available.
    • There is/are 3 designated parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated parking bay(s) are 350cm x 575cm (11ft 6in x 18ft 10in).
    • The dimensions of the designated bays do not vary in size.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • The nearest designated bay is 90m (98yd 1ft) from the main entrance.
    • The route from the car park to the building is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The dropped kerb between the car park and the building does not have tactile paving.
    • The car park surface is tarmac.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • The name of the car park is NCP Car Park Birmingham Newhall Street.
    • The car park is located on Newhall Street.
  • On Street Parking View
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The dimensions of the marked Blue Badge bays are 280cm x 670cm (9ft 2in x 21ft 12in).
    • The on street Blue Badge parking bay(s) is/are located on Lionel Street.
    • Clearly signed and/or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 190cm x 600cm (6ft 3in x 19ft 8in).
    • The on street standard parking bay(s) is/are located on Lionel Street.
  • Drop Off Point View
    • There is not a designated drop off point.
    • All persons using the car park must get authorisation to do so in advance.
  • Comments View
    • There is on-street Blue Badge and standard parking on Fleet Street which is slightly closer to The Link.
    • At the time of this survey there was building work on Fleet Street and these bays were not in use.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building on Summer Row.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 155cm (5ft 1in).
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is / are double (with one leaf locked).
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm (2ft 10in).
  • Second Set of Doors View
    • There is a second set of doors.
    • The door(s) open(s) by sliding.
    • The door(s) is / are single.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 129cm (4ft 3in).
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is steep.
    • The ramp is permanent.
    • There is not a level landing at the top of the ramp.
    • The ramp does have handrails.
    • The handrails are on both sides.
  • Comments View
    • There are 4 security barriers just beyond the second entrance door.
    • The security barriers are operated by a key card.
    • The height of the key card reader is 95cm.
    • There is an accessible security barrier to the left as you enter.
    • The accessible security barrier has a width of 89cm.
    • There are 3 standard security barriers to the right as you enter.
    • The standard security barriers have a width of 54cm.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • Comments View
    • There is no entrance to Student Services.
    • Student Services occupies most of the ground floor of The Link and is open plan.

Reception (Help Desk and Student Services)

  • Help desk is located on the ground floor, just to the left of the security barriers as you enter.
  • The desk is 10m (10yd 2ft) from the main entrance.
  • The reception area is clearly visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are good.
  • The reception desk/counter is medium height (77cm - 109cm).
  • There is not a low section of the counter (76cm or below) available.
  • The desk is staffed.
  • There is not a hearing assistance system.
  • Comments View
    • There is a seating area to the left, just past the information desk, consisting of chairs on wheels without armrests, an office chair on wheels with armrests and 2 sofas with armrests on the right only.
    • There is a coffee table at a height of 50cm.

Reception (Student Services)

  • Student Services is located on the ground floor of The Link, to the centre right.
  • The desk is 15m (16yd 1ft) from the main entrance.
  • The reception area is clearly visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are good.
  • The reception desk/counter is low (76cm or lower).
  • There is not a clear knee recess beneath the low/lowered counter.
  • The desk is staffed.
  • There is not a hearing assistance system.
  • Comments View
    • There are chairs that pivot and have armrests on both sides available.

Reception (Student Engagement)

  • Student Engagement is located on the ground floor of The Link, at the rear right.
  • The desk is 30m (32yd 2ft) from the main entrance.
  • Clear signage for the reception area is not visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are good.
  • The reception desk/counter is low (76cm or lower).
  • There is a clear knee recess beneath the low/lowered counter.
  • The desk is staffed.
  • There is not a hearing assistance system.
  • Comments View
    • There is an office chair on wheels at this reception desk, with armrests on both sides.

Student Services

  • Student Services covers the ground floor of The Link.
  • There is ample room for a wheelchair u to manoeuvre.
  • Enquiries are made at the help desk and students will then be directed to the correct department.
  • The flooring consists of vinyl in the main area and carpet in the Student Services reception area, Student Engagement reception area and the meeting rooms.
  • Some flooring is shiny.
  • There are 5 enclosed meeting/ counselling rooms.
  • The rooms are numbered G2, G3, G4, G5 and G6.
  • All of the rooms are identical.
  • All of the rooms have level access.
  • The room surveyed was Meeting Room G3.
  • There is a door to access the meeting room.
  • The door opens away from you (push).
  • The door is heavy and 84cm wide.
  • There is ample room for a wheelchair user to manoeuvre within the meeting room.
  • There is a desk with a clear knee recess.
  • The desk is 69cm high.
  • There are pivot chairs.
  • The chairs have an armrest on both sides.

Accessible Toilet(s) (Ground Floor Rear Left)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the ground floor, at the rear left of the front right corridor as you enter.
    • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is poor.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 152cm x 319cm (4ft 12in x 10ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 94cm (3ft 1in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 96cm (3ft 2in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 103cm (3ft 5in).
    • The contrast between the hand dryer and the wall is good.

Accessible Toilet(s) (Ground Floor Rear Right)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the ground floor, at the rear right of the right-hand corridor as you enter.
    • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is poor.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 162cm x 186cm (5ft 4in x 6ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 94cm (3ft 1in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 96cm (3ft 2in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 87cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 98cm.
  • Comments View
    • There are 2 similar accessible toilets in this area.
    • Both accessible toilets have a left hand transfer and a baby change unit.
    • The accessible toilet surveyed was located to the right.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the second floor of The Link.