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Student Services

University College Birmingham, Summer Row, Birmingham, B3 1JB

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • Campus opening times remain the same, however opening times for catering outlets, and public-facing services such as hair salons, are subject to change at short notice.
  • There have been no changes to the parking available.
  • At the entrance to Summer Row, the revolving door on the left is an exit, and the middle revolving door and automatic door on the right are entrances.
  • At the entrance to MacIntrye House the revolving door on the left is an entrance, and the one on the right is the exit.
  • Users needing to use an automatic door may need to enter via a door marked 'exit'.
  • Hand sanitising stations are situated at entrances, on all floors and outside all catering sites.
  • Catering areas have a limited number of people.
  • There are some one way systems in Summer Row, Macintrye House and The Link.
  • People are encouraged to keep to the left in corridors and on stairs.
  • Floor markings, wall signs and door markers have been installed to assist with social distancing.
  • The capacity within each classroom is marked on each door.
  • Some cubicles within the standard toilets have been closed to assist with social distancing.
  • The capacity of changing areas is stated on the door.
  • There is a number of additional staff to assist with taking contact details.
  • Face masks are compulsory in all communal areas of all buildings, unless exempt.
  • Test and trace QR codes are available in catering outlets.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Introduction

  • Basement - Estates and Guild of Students.
  • Ground Floor - Reception, Cakes and Bakes, Resource Centre, Coffee Pod, Brasserie Restaurant and Atrium Restaurant.
  • First Floor - Finances and Information Services Unit and Learning and Skills Development Centre.
  • Second Floor - Product Development Kitchens and Training Kitchens.
  • Third Floor - Office of Vice Chancellor, Boardroom, Admissions Unit, Marketing Unit and Personnel Unit.
  • Fourth Floor - Teaching Rooms and Lecture Theatres.
  • Fifth Floor - Student Cafe and Library.
  • Sixth Floor - Teaching Rooms and Think Tank.
  • Seventh Floor - Student Information Suite, International Students Centre, Registry, Attendance, Curriculum and Quality Unit, E Learning Unit, Industrial Placement Unit and Examinations Unit.
  • Eighth Floor - Rooftop Coffee, Teaching Rooms and Lecture Theatres.
  • Ninth Floor - Knowledge Transfer and Resource Centre and Language Suite 1.
  • Tenth Floor - Business Hub @ UCB and Language Suite 2.

Introduction

  • Comments View
    • Student Services is located on the seventh floor of Summer Row building.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Birmingham.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest National Rail station is Birmingham New Street.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear of the venue.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There is an NCP Car Park located on Newhall Street.
    • Any disabled students will need to apply for a permit to park in the car park.

Outside Access (Main Entrance)

  • This information is for the entrance located on Summer Row.
  • There is not level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is at a height of 124cm.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are single.
  • The width of the door opening is 94cm (3ft 1in).
  • Comments View
    • he door can also be operated by a swipe card.
    • The swipe card reader is at a height of 104cm.
    • There are 2 revolving doors to the left as you face the accessible entrance (shown in photograph 3).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the path leading to the entrance.
  • The ramp/slope is moderate.

Outside Access (Rear Entrance)

  • This information is for the entrance located off the rear car park.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 100cm (3ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 140cm (4ft 7in).

Level Change (Rear Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the car park, leading up to the entrance.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Level Change (Foyer)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope does bypass the step(s).
  • The ramp/slope is located between the main entrance and the reception desk.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 120cm (3ft 11in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located between the main entrance and the reception desk.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B, G, 1, 2, 3, 4, 5, 6, 8, 9, 10 and 11.
    • There are 15+ steps between floors.
    • There are manual, heavy, double doors to access the stairwell from the first floor upwards.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • There are tactile markings on the handrails of the stairs to assist persons with sight impairments.

Lift (Staff, Visitor and Disabled Persons)

  • There is a lift for public use.
  • The lift is located opposite the entrance to the restaurants.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B, G, 1, 2, 3, 4, 5, 6, 8, 9, 10 and 11.
  • Wall mounted information boards are not provided at lift landings.
  • There are manual, heavy, double doors to access the lift lobby from the first floor upwards.
  • The lift is approximately 25m (27yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 115cm x 90cm (3ft 9in x 2ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift does have a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.

Lift (Student)

  • There is a lift for public use.
  • The lift is located opposite the stairs.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2, 3, 4, 5, 6, 7 and 8.
  • Wall mounted information boards are not provided at lift landings.
  • There are manual, heavy, double doors to access the lift lobby on the second floor, on the third floor, on the fourth floor, on the fifth floor, on the sixth floor, on the seventh floor and on the eighth floor.
  • The lift is approximately 25m (27yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 130cm x 110cm (4ft 3in x 3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift does have a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is bright.

Outside Access (Student Information Suite)

  • This information is for the entrance located on the seventh floor.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 154cm (5ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 154cm (5ft 1in).

Reception (Student Information Suite)

  • The desk/counter is 6m (6yd 1ft) from the seventh floor entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are medium.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • There is not a hearing assistance system.

Outside Access (Student Services)

  • This information is for the entrance located on the seventh floor.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 154cm (5ft 1in).
  • Comments View
    • At the time of surveying the right hand door was held open.

Student Services

  • The Centre is located on the right past the main reception desk for the Student Information Suite.
  • The room is equipped with a reception point, desks, chairs interview rooms and a meeting room.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • The nearest accessible toilets are located in Summer Row building.
    • Please see the guide for Summer Row building for further details.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do not receive Deaf Awareness training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.