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Emergency Assessment Unit

Elizabeth Garrett Anderson Wing, University College Hospital, 25 Grafton Way, London, WC1E 6DB

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Access Guide

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Getting To The Hospital

  • By Road View
    • Access to the University College Hospital (UCH) is via the A400, turning right onto Grafton Way. Continue along Grafton Way and rejoin the A400. Turn right onto Beaumont Place before reaching Warren Street tube station. Elizabeth Garrett Anderson Wing (EGA) is not located within the congestion zone.
    • No car parking (other than for Blue Badge holders) is available at University College Hospital (UCH). The designated Blue Badge parking bays are located at the rear of the hospital on Beaumont Place.
  • By Bus View
    • The following buses are used to access the University College Hospital (UCH): Tottenham Court Road - Northbound (Warren Street station) - no's 10, 73, 24, 29, 134. Gower Street - Southbound (University Street) - no's 10, 24, 29, 73, 134. Euston Road - no's 18, 27, 30, 88. Warren Street (bus stop W) – no's 18 and 205.
  • By Train View
    • The nearest National Rail station is Euston.
  • By Underground View
    • Warren Street (Northern / Victoria Lines) and Euston Square (Circle / Hammersmith & City / Metropolitan Lines) are the closest tube stations to University College Hospital (UCH). The tube stations are located at opposite ends of the hospital main building. Traffic light controlled pedestrian crossing points are located adjacent to each tube station. Euston Square station has lift access from the platform to the street.
  • Useful Links View
  • Comments View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the main University College Hospital building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3447 3042.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found on the ground floor of the main University College Hospital building.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do not receive disability awareness / equality training.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs and crutches.
  • To obtain mobility aids please contact the main reception.

Hospital Parking (Blue Badge Parking Only)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the side of the Elizabeth Garrett Anderson Wing.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is a shared surface.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted but have no markings.
    • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 420cm (11ft 10in x 13ft 9in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located on Beaumont Place.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Elizabeth Garrett Anderson Wing main entrance.
  • Comments View
    • The dispensation notice is a Camden Council’s parking scheme for Blue Badge holders who are attending outpatients appointments at University College London Hospitals NHS Foundation Trust (UCLH). Areas in Camden, south of the Euston Road, are not covered by the national Blue Badge disabled parking scheme. If you want to park near, or in UCLH disabled parking bays, you will need to apply for a parking dispensation to use with your Blue Badge.
    • Please note: Dispensations are only issued to outpatients with Blue Badges who are attending hospital appointments. They are not issued to carers, relatives, visitors or friends who are Blue Badge holders bringing a non-Blue Badge holder patient to an appointment.
    • Blue Badge parking bays cannot be booked in advance.
    • The UCLH email address for Blue Badge parking enquiries is [email protected]

Applying for Parking Dispensation

  • As it is not necessary for UCH staff to see the Blue Badge at the time of issuing a dispensation notice, a notice can be issued in advance and posted or emailed to patients. This avoids the need for patients/carers to park illegally on the day while they come in to get their dispensation notice.
  • The details that will be required when requesting in advance are - Blue Badge serial number, date of expiry and issuing authority/council. Also required will be vehicle registration number, date of appointment and time of appointment.
  • Patients can call 0203 447 3013 to request a dispensation notice in advance.
  • Calls will be answered whenever possible but a voicemail facility will also be in place for times when the phone cannot be answered, including out of hours. All patients should receive a call back within one working day of a message being left acknowledging the message.
  • Both telephone and email applications will be coordinated by the UCH main reception team. Cancer Centre dispensations that the UCH main reception team are unable to deal with will be forwarded to the Cancer centre team at [email protected]
  • Five working days should be allowed by patients/carers to receive their dispensation notice in the post, to allow time for the request to be processed and received in by second class post.
  • An email request option is offered where the completed dispensation will be emailed so the patient/carer can print prior to arriving for their appointment, email requests are via [email protected]
  • Contact details will be put on all outpatient letters.
  • In addition, patients/carers should be encouraged, where they know the date and time of their next appointment, to get their dispensation notice prior to leaving the hospital.
  • As long as the future appointment can be verified then there is no time limit on how far in advance a specific dated dispensation notice can be issued.
  • On your first visit to UCH or the UCH Macmillan Cancer Centre you need to park your car and bring the following to the reception desk - your valid Blue Badge, your vehicle registration document or Motability documents, proof of hospital attendance, showing appointment time and date e.g. clinic appointment letter.
  • Dispensation notices are issued at the main reception at the UCH site (07.00-20.00 Monday to Friday and 08.00-16.00 on Saturdays, Sundays and Bank Holidays).
  • They can also be obtained from UCH Macmillan Cancer Centre Site – Main Ground Floor Reception (08.00-20.00 Monday to Friday only).
  • Radiotherapy patients receive a dispensation notice directly from the Radiotherapy department.
  • On the UCH site, security staff, at the security desk in the UCH Atrium and at the Elizabeth Garrett Anderson Hospital EGAH reception are able to issue dispensation notices out of hours.
  • The maximum period staff are allowed to issue a dispensation notice is for 31 calendar days, any requests for dispensation notices for more than 31 calendar days should be sent to the Operations Manager, Property and Transport Services at [email protected]

Getting To (The Emergency Assessment Unit)

  • The Emergency Assessment Unit is/are located on the ground floor of the Elizabeth Garrett Anderson Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to the Emergency Assessment Unit is via the Elizabeth Garrett Anderson Wing main entrance.
  • From the Elizabeth Garrett Anderson Wing main entrance continue ahead through the double doors to the left of the reception desk, then turn right towards the lift. The service is located ahead of you as you pass the lift.
  • There is step free access to the Emergency Assessment Unit.
  • The Emergency Assessment Unit is approximately 30m from the Elizabeth Garrett Anderson Wing main entrance.
  • There is a/are manual, heavy, double door(s) between the Elizabeth Garrett Anderson Wing main entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Comments View
    • This route is for patients who are directed by a GP or out of hours service to go directly to the Emergency Assessment Unit.
    • Some patients may also be given an appointment to attend the unit.
    • Patients who are first seen in the Emergency Department may be taken to the Emergency Assessment Unit by an internal route.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located on Grafton Way.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The intercom is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 210cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 208cm.
  • Comments View
    • Access to the building between 21:00 - 07:00 is via intercom.

Opening Times

  • Monday 08:30 - 21:00.
  • Tuesday 08:30 - 21:00.
  • Wednesday 08:30 - 21:00.
  • Thursday 08:30 - 21:00.
  • Friday 08:30 - 21:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Emergency Assessment Unit from Elizabeth Garrett Anderson Wing)

  • Entrance Details View
    • This information is for the entrance located from the ground floor lift lobby of the Elizabeth Garrett Anderson Wing.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 127cm (4ft 2in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 170cm.

Entrance (Emergency Assessment Unit from Urgent Treatment Centre)

  • Entrance Details View
    • This information is for the entrance located on the ground floor, within the Urgent Treatment Centre.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 168cm.
  • Comments View
    • A staff access fob is required to open these doors.

Reception

  • The unit reception is located in ahead as you enter from either entrance.
  • The reception area/desk is approximately 10m (10yd 2ft) from the unit entrances.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are bright.
  • The height of the reception desk is low (76cm or lower).
  • There is sufficient space to write or sign documents on the desk.
  • There is not a clear knee recess beneath the low section of the desk.
  • The desk is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are varied.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 5m from the unit entrances.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does have background music playing.
  • There is a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Consultation / Treatment Room (Assessment Room 5)

  • There is / are 5 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Assessment Room 5.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Ward (Emergency Assessment Ward)

  • Ward Information View
    • This is a/an day assessment ward.
    • This is a shared ward.
    • There is/are 2 bay(s) available.
    • There is/are 2 side room(s) available.
    • There is/are 12 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 178cm (5ft 10in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 130cm (4ft 3in).
    • There is level access throughout the ward.
    • There is no clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • The lighting levels are adjustable.
  • Reception/Nurses' Station View
    • The height of the Nurses' Station desk is 70cm.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is not available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located on the ground floor of the hospital.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located on the ground floor of the hospital.
  • Visiting Times View
    • Visiting times are unrestricted.

Washroom (Ward)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 2 washroom(s) of this type in the ward.
    • The washroom surveyed is located to the right of the nurses' station.
    • The washroom surveyed is approximately 10m from the ward entrance.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is shared.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are light to open.
    • The width of the door opening is 90cm (2ft 11in).
    • The dimensions of the washroom are 270cm x 210cm (8ft 10in x 6ft 11in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is a flashing fire alarm beacon within the washroom.
    • There are coat hooks at 115cm and 145cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The height of the wash basin is 70cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 115cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 195cm.
    • There is a flush, however it is not on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 83cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • A shower chair is available.
    • There are wall-mounted grab rails available.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The toilet seat colour contrast is good.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are bright.
  • Comments View
    • This washroom is in the right hand bay, which was being used for male patients at the time of our visit.
    • The second washroom, in the left hand bay, has right hand transfer layout for the toilet (photographs 3 and 4).

Accessible Toilet (Waiting Room)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located on the right as you face reception.
    • This accessible toilet is approximately 8m (8yd 2ft) from the unit entrances.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The dimensions of the accessible toilet are 176cm x 216cm (5ft 9in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Ward)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located in the centre of the ward, next to the washrooms.
    • The shared toilet(s) is/are approximately 15m (16yd 1ft) from the ward entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.
  • Comments View
    • There is a further standard toilet in the corridor opposite the nurses' station.

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