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Admissions Office

National Hospital for Neurology and Neurosurgery, Queen Square, London, WC1N 3BG

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • UCLH are doing everything they can to keep you safe.
    Below is some information about what they are doing and what you will find during your visit –

    • UCLH will care for you outside of hospital settings where possible, by offering telephone of video consultations.
    • The hospitals have one-way systems in place to keep everyone as socially distanced as possible. Please follow these routes and use the designated entrances and exits
    • Any patients who have COVID-19 or are suspected to have COVID19 will be using a different route in and out of the hospitals.
    • You will be asked to clean your hands with hand sanitiser as soon as you arrive. There are hand sanitising stations throughout the hospitals.
    • You will be asked to wear a face mask or face covering while you are on the hospital premises.
    • All staff are wearing face masks throughout the hospitals.
    • For some appointments, staff may wear more protective equipment than you are used to.
    • UCLH have limited the number of people using the lifts at any one time so you may want to allow extra time for your appointment. If it is possible for you to use the stairs instead, please do so.
    • You will find in seating areas there is signage on which chairs to use, this is to help keep people socially distanced.
    • UCLH have made all of these changes to ensure that they can continue to do what we do best, caring for you safely.

    • If you want to find out more about what UCLH are doing to keep you safe from COVID-19, please visit their website .

Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Volunteers can be found in the reception area.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.

Public Parking

Getting To (The Admissions Office)

  • The Admissions Office is/are located on the ground floor of the Chandler Wing.
  • Access to the Admissions Office is via the Chandler Wing entrance.
  • When entering the Chandler Wing entrance continue ahead. The Admissions Office is located to the left before the double set of doors.
  • There is step free access to the Admissions Office.
  • The Admissions Office is approximately 20m from the Chandler Wing entrance.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Chandler Wing/Powis Place Entrance)

  • Entrance Details View
    • This information is for the entrance located in Powis Place.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The bell is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 177cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 178cm.
  • Ramp/Slope Details View
    • The ramp/slope is located leading to the entrance.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.


  • The Admissions Office is located on the ground floor.
  • The counter is approximately 16m (17yd 1ft) from the Chandler Wing entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are medium.
  • The height of the counter is low (76cm or lower).
  • There is not a clear knee recess beneath the low section of the counter.
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • The nearest accessible toilet is located to the left as you enter the Chandler Wing entrance.

Standard Toilet(s)

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