You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in October 2020.
• UCLH are doing everything they can to keep you safe.
  Below is some information about what they are doing and what you will find during your visit –
  
  
  • UCLH will care for you outside of hospital settings where possible, by offering telephone of video consultations.
  • The hospitals have one-way systems in place to keep everyone as socially distanced as possible. Please follow these routes and use the designated entrances and exits
  • Any patients who have COVID-19 or are suspected to have COVID19 will be using a different route in and out of the hospitals.
  • You will be asked to clean your hands with hand sanitiser as soon as you arrive. There are hand sanitising stations throughout the hospitals.
  • You will be asked to wear a face mask or face covering while you are on the hospital premises.
  • All staff are wearing face masks throughout the hospitals.
  • For some appointments, staff may wear more protective equipment than you are used to.
  • UCLH have limited the number of people using the lifts at any one time so you may want to allow extra time for your appointment. If it is possible for you to use the stairs instead, please do so.
  • You will find in seating areas there is signage on which chairs to use, this is to help keep people socially distanced.
  • UCLH have made all of these changes to ensure that they can continue to do what we do best, caring for you safely.
  
  If you want to find out more about what UCLH are doing to keep you safe from COVID-19, please visit their website www.uclh.nhs.uk .

You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • If you are driving to any of the University College London Hospitals please be aware that most of their hospitals are within the Congestion Charge zone.
  • Parking spaces in the area can be difficult to find. Normal Blue Badge restrictions apply in Queen Square and streets close to the Square. Please check the restrictions of your badge within Camden. Parking meter bays are available in Queen Square and Great Ormond Street. There is also an NCP underground car park at Brunswick Square.
• By Bus View
  • The following bus stops are available for the hospital; Southampton Row - No's 59, 68, 91, 168, 188, 501. Theobald's Road - No's 19, 38, 55, 243. High Holborn / New Oxford Street - No's 8, 25, 242, 501, 521.
• By Train View
  • Euston Station, King's Cross Station and St Pancras Station are all within a 15 minute walk from the hospital.
• By Underground View
  • Russell Square (Piccadilly Line) and Holborn (Central and Piccadilly Lines) are both a short walk from the hospital.
• Useful Links View
  • Information on travelling to the National Hospital for Neurology and Neurosurgery.
  • To view the web page described above click here (opens in new tab).
  • Information on parking in the areas surrounding the National Hospital for Neurology and Neurosurgery.
  • To view the web page described above click here (opens in new tab).
  • Transport for London Website.
  • To view the web page described above click here (opens in new tab).
  • Patient Transfer Service Information.
  • To view the web page described above click here (opens in new tab).
• Comments View
  • To find your way around the National Hospital for Neurology & Neurosurgery (NHNN) and Royal London Hospital for Integrated Medicine (RLHIM) please click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
• There are volunteers available for help and assistance at the hospital.
• Volunteers do not receive disability awareness / equality training.
• Volunteers can be found in the reception area.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Queen Square.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 365cm x 450cm (11ft 12in x 14ft 9in).
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 2 hours only.
• Drop-off Point View
  • There is not a designated drop-off point.
• Additional Public Parking Information View
  • For more information on public parking please click here (new tab).

You are on Getting To (Medical Illustration). Skip to the next section.

Getting To (Medical Illustration)

• Medical Illustration is/are located on the lower ground floor of the Albany Wing.
• Access to Medical Illustration is via the main hospital entrance.
• When entering the main hospital entrance turn left and then right towards the lift area. Take the lift to the lower ground floor of the Albany Wing. On exiting the lift turn right and the service is located ahead of you.
• There is step free access, via lift, to Medical Illustration.
• Medical Illustration is approximately 15m from the lift.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Hospital Entrance). Skip to the next section.

Outside Access (Main Hospital Entrance)

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• Entrance Details View
  • This information is for the entrance located on Boswell Street.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 148cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading to the entrance from the left.
  • The ramp/slope gradient is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up.
  • The width of the ramp/slope is 82cm (2ft 8in).
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • There is not tactile paving at the top and bottom of the step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Comments View
  • There is a button for assistance at bottom of the ramp as shown in photograph 6.
    
  • The height of the button is 75cm.

You are on Other Floors (Lower Ground). Skip to the next section.

Other Floors (Lower Ground)

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• Steps View
  • The floors which are accessible by stairs are LG,G.
  • The stairs are located to the right from the entrance.
  • The stairs are approximately 23m from the entrance.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Main Entrance - Albany Wing). Skip to the next section.

Lift (Main Entrance - Albany Wing)

• There is a lift for public use.
• The lift is located to the left as you enter the main hospital entrance.
• The lift is approximately 13m (14yd 8in) from the main hospital entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG,G,1,2,3,4.
• The platform lift accesses a small level change.
• Staff do not need to be notified for use of the lift.
• The clear door width is 127cm (4ft 2in).
• The dimensions of the lift are 140cm x 265cm (4ft 7in x 8ft 8in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The highest controls are over 120cm.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Opening Times (Medical Illustration). Skip to the next section.

Opening Times (Medical Illustration)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Medical Illustration). Skip to the next section.

Entrance (Medical Illustration)

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• Entrance Details View
  • This information is for the entrance located on the lower ground floor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is moderate.
  • The ramp/slope is permanent.
  • The lighting levels at the ramp/slope are medium.

You are on Reception. Skip to the next section.

Reception

• The Medical Illustration reception is located to the left as you enter.
• The reception area/desk is approximately 4m (4yd 1ft) from the unit entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step free access to the reception area/desk.
• The lighting levels at the reception area/desk are medium.
• The height of the reception desk is high (110cm+).
• There is sufficient space to write or sign documents on the desk.
• There is a low section of the desk (76cm or below) available.
• There is sufficient space to write or sign documents on the low section of the desk.
• There is not a clear knee recess beneath the low section of the desk.
• The desk is staffed.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• The type of flooring in walkways and corridors is carpet.
• The lighting levels are medium.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 1m from the unit entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is carpet.
• There is not a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Chairs with armrests are not available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Room / Area. Skip to the next section.

Room / Area

• There is / are 1 room(s) / area(s) available.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is carpet and vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilet is located in the Pathology Specimen Reception and Neurometabolic Unit.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The nearest standard toilets are located on the ground floor of the Albany Wing.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• National Hospital for Neurology and Neurosurgery Main Entrance link (new tab) - click here.