Access Guide
Getting To The Hospital
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By Road
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- Most of the University College London hospitals are within the Congestion Charge zone.
- Parking spaces in the area can be difficult to find. Blue Badge restrictions apply in Queen Square and the streets close to the Square. Please check the restrictions of your badge within Camden. Parking meter bays are available in Queen Square and Great Ormond Street. There is an NCP underground car park at Brunswick Square.
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By Bus
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- The following bus stops are available for the hospital; Southampton Row - 59, 68, 91, 168, 188, 501. Theobald's Road - 19, 38, 55, 243. High Holborn / New Oxford Street - 8, 25, 242, 501, 521.
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By Train
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- Euston Station, King's Cross Station, and St Pancras Station are all within a 15 minute walk from the hospital.
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By Underground
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- Russell Square (Piccadilly Line) and Holborn (Central and Piccadilly Lines) are both a short walk from the hospital.
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Useful Links
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- Information on travelling to the National Hospital for Neurology and Neurosurgery.
- To view the web page described above click here (opens in new tab).
- Information on parking in the areas surrounding the National Hospital for Neurology and Neurosurgery.
- To view the web page described above click here (opens in new tab).
- Transport for London Website.
- To view the web page described above click here (opens in new tab).
- Patient Transfer Service Information.
- To view the web page described above click here (opens in new tab).
- Comments View
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers do not receive disability awareness / equality training.
- Volunteers can be found in the reception area.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs.
Public Parking (Queen Square Parking)
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on along Queen Square.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 365cm x 450cm (11ft 12in x 14ft 9in).
- The dimensions of the on street Blue Badge parking bays vary in size.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Payment signs are not provided.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 2 hours only.
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On Street Standard Parking
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- Standard on street parking is available.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point
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- There is not a designated drop-off point.
- Additional Public Parking Information View
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Comments
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- There are standard on street parking bays available along Queen Square, these are 202cm wide and 50m long (photograph 5).
Getting To (The Sir Jules Thorn EEG Telemetry Unit)
- The Sir Jules Thorn EEG Telemetry Unit is/are located on the fifth floor of the Queen Mary Wing.
- Access to the Sir Jules Thorn EEG Telemetry Unit is via the main hospital entrance.
- When entering the main hospital entrance pass reception and turn right, continue ahead and then turn left. Continue ahead towards the Chandler Wing before turning right down the ramp. At the bottom of the first ramp turn right into the Queen Mary Wing. Take the Queen Mary Wing lift to the fifth floor and when exiting the service is located in front of you.
- There is step free access, via lift, to the Sir Jules Thorn EEG Telemetry Unit.
- The Sir Jules Thorn EEG Telemetry Unit is approximately 3m from the lift.
- There is a/are manual, heavy, double door(s) between the main hospital entrance and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Main Hospital Entrance)
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Entrance Details
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- This information is for the entrance located along Queen Square.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is a bell/buzzer.
- The height of the bell/buzzer is 129cm (4ft 3in).
- There is an intercom.
- The height of the intercom is 105cm (3ft 5in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 135cm (4ft 5in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 155cm.
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Ramp/Slope Details
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- The ramp/slope is located to the left of the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The width of the ramp is 99cm.
- The ramp/slope does bypass the step(s).
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Step Details
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- The step(s) is/are located in front of the entrance.
- There is/are 4 step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up the step(s).
Other Floors (Queen Mary Wing)
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Steps
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- The floors which are accessible by stairs are LG,G,1,2,3,4,5,6,7.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift (Queen Mary Wing)
- There is a lift for public use.
- The lift is located to the right as you enter the Queen Mary Wing.
- The lift is approximately 70m (76yd 1ft) from the main hospital entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG,G,1,2,3,4,5,6,7.
- Staff do not need to be notified for use of the lift.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 155cm x 205cm (5ft 1in x 6ft 9in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- The lift described is the second lift on the right as you enter the Queen Mary wing.
- The first lift is much smaller (123 x 82cm with a 65cm door opening) and does not give step free access to the sixth floor.
Opening Times (Unit)
- Monday 10:00 - 20:00.
- Tuesday 10:00 - 20:00.
- Wednesday 10:00 - 20:00.
- Thursday 10:00 - 20:00.
- Friday 10:00 - 20:00.
- Saturday 10:00 - 20:00.
- Sunday 10:00 - 20:00.
Entrance (Unit)
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Entrance Details
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- This information is for the entrance located ahead as you exit the lift.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 150cm.
Reception
- The reception is located to the left as you enter.
- The reception area/desk is approximately 2m (2yd 7in) from the unit entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception area/desk.
- The lighting levels at the reception area/desk are bright.
- The height of the reception desk is high (110cm+).
- There is sufficient space to write or sign documents on the desk.
- There is a low section of the desk (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the desk.
- There is not a clear knee recess beneath the low section of the desk.
- The desk is staffed.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- The type of flooring in walkways and corridors is vinyl/laminate.
- The lighting levels are medium.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 4m from the unit entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- Some chairs are permanently fixed.
- Chairs with armrests are not available.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is not space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room
- There is / are 5 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 79cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is available.
- The hoist is manual.
- A sling is available.
- The sling is attached by hook and loop.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is/are adjustable.
- All chairs have armrests available.
- The room does not have background music playing.
- Lighting levels are medium.
Washroom (Ward - Female)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is step free access to the washroom surveyed once inside the ward.
- This is a female washroom.
- There is pictorial signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are heavy to open.
- The width of the door opening is 80cm (2ft 7in).
- The dimensions of the washroom are 170cm x 300cm (5ft 7in x 9ft 10in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is a mirror.
- There is not a tall mirror, with suitable specifictions, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 80cm.
- As you face the wash basin the wall-mounted grab rails are on both sides.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 121cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 107cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 46cm (1ft 6in).
- The cistern is close coupled and can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- There is a flush on the transfer side.
- There are dropdown rails on both sides of the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 50cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- The height of the shower head is 199cm (6ft 6in).
- There is a wheel in shower.
- The shower head height is fixed.
- The shower control type is lever.
- There is no seat for the shower.
- There are wall-mounted grab rails available.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The colour contrast between the dropdown rail(s) and wall is high.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat colour contrast is low.
- The colour contrast between the shower wall-mounted grab rails and wall is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are medium.
Washroom (Ward - Male)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is step free access to the washroom surveyed once inside the ward.
- This is a male washroom.
- There is no additional signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are heavy to open.
- The width of the door opening is 80cm (2ft 7in).
- The dimensions of the washroom are 200cm x 275cm (6ft 7in x 9ft).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is a mirror.
- There is not a tall mirror, with suitable specifictions, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 79cm.
- As you face the wash basin the wall-mounted grab rails are on both sides.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 98cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 107cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 46cm (1ft 6in).
- The cistern is close coupled and can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- There is a flush on the transfer side.
- There are dropdown rails on both sides of the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The height of the toilet roll holder is 50cm.
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Shower Details
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- The height of the shower head is 199cm (6ft 6in).
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Toilet Details
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- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower head height is fixed.
- The shower control type is lever.
- A shower chair is available.
- There are wall-mounted grab rails available.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The colour contrast between the dropdown rail(s) and wall is high.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat colour contrast is high.
- The colour contrast between the shower wall-mounted grab rails and wall is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are medium.
Toilet with Adaptations
- The nearest accessible toilet is located on the ground floor of the Chandler Wing.
Standard Toilet(s)
- The nearest standard toilets are located on the ground floor of the Chandler Wing.