You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Most of the University College London hospitals are within the Congestion Charge zone.
  • Parking spaces in the area can be difficult to find. Blue Badge restrictions apply in Queen Square and the streets close to the Square. Please check the restrictions of your badge within Camden. Parking meter bays are available in Queen Square and Great Ormond Street. There is an NCP underground car park at Brunswick Square.
• By Bus View
  • The following bus stops are available for the hospital; Southampton Row - 59, 68, 91, 168, 188, 501. Theobald's Road - 19, 38, 55, 243. High Holborn / New Oxford Street - 8, 25, 242, 501, 521.
• By Train View
  • Euston Station, King's Cross Station, and St Pancras Station are all within a 15 minute walk from the hospital.
• By Underground View
  • Russell Square (Piccadilly Line) and Holborn (Central and Piccadilly Lines) are both a short walk from the hospital.
• Useful Links View
  • Information on travelling to the National Hospital for Neurology and Neurosurgery.
  • To view the web page described above click here (opens in new tab).
  • Information on parking in the areas surrounding the National Hospital for Neurology and Neurosurgery.
  • To view the web page described above click here (opens in new tab).
  • Transport for London Website.
  • To view the web page described above click here (opens in new tab).
  • Patient Transfer Service Information.
  • To view the web page described above click here (opens in new tab).
• Comments View
  • To find your way around the National Hospital for Neurology & Neurosurgery (NHNN) and Royal London Hospital for Integrated Medicine (RLHIM) please click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do not receive disability awareness / equality training.
• Volunteers can be found in the reception area.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.

You are on Public Parking (Queen Square Parking). Skip to the next section.

Public Parking (Queen Square Parking)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on along Queen Square.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 365cm x 450cm (11ft 12in x 14ft 9in).
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are not provided.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 2 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point View
  • There is not a designated drop-off point.
• Additional Public Parking Information View
  • For more information on public parking please click here (new tab).
• Comments View
  • There are standard on street parking bays available along Queen Square, these are 202cm wide and 50m long (photograph 5).

You are on Getting To (X-Ray and Ultrasound). Skip to the next section.

Getting To (X-Ray and Ultrasound)

• X-Ray and Ultrasound is/are located on the lower ground floor of the Queen Mary Wing.
• Access to X-Ray and Ultrasound is via the main hospital entrance.
• When entering the main hospital entrance pass reception and turn right, continue ahead and then turn left. Continue ahead towards the Chandler Wing before turning right down the ramp and following it around to the left. At the bottom of the ramp the Chandler Wing lifts are located in front of you. Take the lift to the lower ground floor and on exiting continue ahead up the ramp and round to the right, the service entrance is located in front of you.
• There is step free access, via lift, to X-Ray and Ultrasound.
• X-Ray and Ultrasound is approximately 25m from the lift.
• There is a/are manual, heavy, double door(s) between the main hospital entrance and the department/service.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Hospital Entrance). Skip to the next section.

Outside Access (Main Hospital Entrance)

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• Entrance Details View
  • This information is for the entrance located along Queen Square.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 129cm (4ft 3in).
  • There is an intercom.
  • The height of the intercom is 105cm (3ft 5in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 135cm (4ft 5in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the left of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 99cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Other Floors (Main Entrance - Albany Wing). Skip to the next section.

Other Floors (Main Entrance - Albany Wing)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (Main Entrance - Albany Wing Lift). Skip to the next section.

Lift (Main Entrance - Albany Wing Lift)

• There is a lift for public use.
• The lift is located on the left side of the main hospital entrance lobby.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 10m (10yd 2ft) from the main hospital entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1, 2, 3, 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 144cm x 266cm (4ft 9in x 8ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal lift controls are between 107cm to 122cm high.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 18:00.
• Tuesday 08:30 - 18:00.
• Wednesday 08:30 - 18:00.
• Thursday 08:30 - 18:00.
• Friday 08:30 - 18:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Department). Skip to the next section.

Entrance (Department)

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• Entrance Details View
  • This information is for the entrance located on the lower ground floor of Queen Mary Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 150cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading from the lift to the entrance.
  • The ramp/slope gradient is moderate.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up.
  • The lighting levels at the ramp/slope are medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are varied.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 16m from the department entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Consultation / Treatment Room (X-Ray). Skip to the next section.

Consultation / Treatment Room (X-Ray)

• The name / number of the room surveyed was; X-Ray.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is not a chair.
• The room does not have background music playing.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Ultrasound/Echo). Skip to the next section.

Consultation / Treatment Room (Ultrasound/Echo)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Ultrasound/Echo.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with an open extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 130cm (4ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is not a chair.
• The room does not have background music playing.
• Lighting levels are medium.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located off the department corridor.
• There is level access to the standard changing room(s).

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located to the left as you enter.
  • This accessible toilet is approximately 13m (14yd 8in) from the department entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The dimensions of the accessible toilet are 168cm x 170cm (5ft 6in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 115cm (3ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 130cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the right as you enter.
  • The female toilet(s) is/are approximately 14m (15yd 11in) from the department entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the right as you enter.
  • The male toilet(s) is/are 8m (8yd 2ft) from the department entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• National Hospital for Neurology and Neurosurgery Main Entrance link (new tab) - click here.
• Chandler Wing Entrance link (new tab) - click here.