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Emergency Department

235 Euston Road , London, NW1 2BU

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Access Guide

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Getting To The Hospital

  • By Road View
    • Access to the University College Hospital (UCH) is via the A400, turning right onto Grafton Way. Continue along Grafton Way and rejoin the A400. Turn right onto Beaumont Place before reaching Warren Street tube station. University College Hospital (UCH) is not located within the congestion zone.
    • No car parking (other than for Blue Badge holders) is available at University College Hospital (UCH). The designated Blue Badge parking bays are located at the rear of the hospital on Beaumont Place.
  • By Bus View
    • The following buses are used to access the University College Hospital (UCH): Tottenham Court Road - Northbound (Warren Street station) - no's 10, 73, 24, 29, 134. Gower Street - Southbound (University Street) - no's 10, 24, 29, 73, 134. Euston Road - no's 18, 27, 30, 88. Warren Street (bus stop W) – no's 18 and 205.
  • By Train View
    • The nearest National Rail station is Euston.
  • By Underground View
    • Warren Street (Northern / Victoria Lines) and Euston Square (Circle / Hammersmith & City / Metropolitan Lines) are the closest tube stations to University College Hospital (UCH). The tube stations are located at opposite ends of the hospital main building. Traffic light controlled pedestrian crossing points are located adjacent to each tube station. Euston Square station has lift access from the platform to the street.
  • Useful Links View
  • Comments View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the hospital in the Atrium.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3447 3042.
  • The email address for the Patient Advice and Liaison Service (PALS) is PALS@uclh.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found on the ground floor of the hospital in the Atrium.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do not receive disability awareness / equality training.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs and crutches.
  • To obtain mobility aids please contact the main reception.

Hospital Parking (Blue Badge Parking Only)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the rear of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is a shared surface.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted but have no markings.
    • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 420cm (11ft 10in x 13ft 9in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located on Beaumont Place.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 24m (26yd 9in) from the Blue Badge parking entrance.
  • Comments View
    • The dispensation notice is a Camden Council’s parking scheme for Blue Badge holders who are attending outpatients appointments at University College London Hospitals NHS Foundation Trust (UCLH). Areas in Camden, south of the Euston Road, are not covered by the national Blue Badge disabled parking scheme. If you want to park near, or in UCLH disabled parking bays, you will need to apply for a parking dispensation to use with your Blue Badge.
    • Please note: Dispensations are only issued to outpatients with Blue Badges who are attending hospital appointments. They are not issued to carers, relatives, visitors or friends who are Blue Badge holders bringing a non-Blue Badge holder patient to an appointment.
    • Blue Badge parking bays cannot be booked in advance.
    • The UCLH email address for Blue Badge parking enquiries is disabledparkingatuclh@uclh.nhs.uk.

Applying for Parking Dispensation

  • As it is not necessary for UCH staff to see the Blue Badge at the time of issuing a dispensation notice, a notice can be issued in advance and posted or emailed to patients. This avoids the need for patients/carers to park illegally on the day while they come in to get their dispensation notice.
  • The details that will be required when requesting in advance are - Blue Badge serial number, date of expiry and issuing authority/council. Also required will be vehicle registration number, date of appointment and time of appointment.
  • Patients can call 0203 447 3013 to request a dispensation notice in advance.
  • Calls will be answered whenever possible but a voicemail facility will also be in place for times when the phone cannot be answered, including out of hours. All patients should receive a call back within one working day of a message being left acknowledging the message.
  • Both telephone and email applications will be coordinated by the UCH main reception team. Cancer Centre dispensations that the UCH main reception team are unable to deal with will be forwarded to the Cancer centre team at cancer.centre@uclh.nhs.uk
  • Five working days should be allowed by patients/carers to receive their dispensation notice in the post, to allow time for the request to be processed and received in by second class post.
  • An email request option is offered where the completed dispensation will be emailed so the patient/carer can print prior to arriving for their appointment, email requests are via DisabledparkingatUCLH@uclh.nhs.uk
  • Contact details will be put on all outpatient letters.
  • In addition, patients/carers should be encouraged, where they know the date and time of their next appointment, to get their dispensation notice prior to leaving the hospital.
  • As long as the future appointment can be verified then there is no time limit on how far in advance a specific dated dispensation notice can be issued.
  • On your first visit to UCH or the UCH Macmillan Cancer Centre you need to park your car and bring the following to the reception desk - your valid Blue Badge, your vehicle registration document or Motability documents, proof of hospital attendance, showing appointment time and date e.g. clinic appointment letter.
  • Dispensation notices are issued at the main reception at the UCH site (07.00-20.00 Monday to Friday and 08.00-16.00 on Saturdays, Sundays and Bank Holidays).
  • They can also be obtained from UCH Macmillan Cancer Centre Site – Main Ground Floor Reception (08.00-20.00 Monday to Friday only).
  • Radiotherapy patients receive a dispensation notice directly from the Radiotherapy department.
  • On the UCH site, security staff, at the security desk in the UCH Atrium and at the Elizabeth Garrett Anderson Hospital EGAH reception are able to issue dispensation notices out of hours.
  • The maximum period staff are allowed to issue a dispensation notice is for 31 calendar days, any requests for dispensation notices for more than 31 calendar days should be sent to the Operations Manager, Property and Transport Services at DisabledparkingatUCLH@uclh.nhs.uk.

Public Parking (Blue Badge Parking)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Gower Street, outside the Emergency Department Entrance.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are not provided.
    • Parking is free for Blue Badge holders.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.

Getting To (Emergency Department)

  • The Emergency Department is/are located on the ground floor of the hospital, with its own entrance on Gower Street.
  • To see the hospital map please click here (opens new tab).
  • Access to the Emergency Department is via the Emergency Department entrance.
  • The Emergency Department has its own entrance on Gower Street. When facing the hospital main entrance on Euston Road, turn left and follow the road to the corner. Turn right into Gower Street and the entrance to the Emergency Department will be on the right.
  • There is ramped/sloped access to the Emergency Department.
  • The Emergency Department is approximately 50m from the hospital main entrance.
  • Wayfinding signage is provided.
  • Comments View
    • There is no internal route for patients to the Emergency Department.
    • Please note that the Emergency Department is for adult patients only.
    • The Children's Emergency Department has a separate entrance from the Elizabeth Garrett Anderson Wing on Grafton Street.
    • Please see the separate guide for details.

Outside Access (Emergency Department Entrance)

  • Entrance Details View
    • This information is for the entrance located on Gower Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located to the left of the entrance.
    • There is/are 3 step(s).
    • There is tactile paving at the top and bottom of the step(s).
    • The step(s) is/are clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.

Opening Times

  • The Emergency Department is open 24 hours a day.

Reception

  • The Emergency Department reception is located ahead as you enter the Emergency Department entrance.
  • The reception area/desk is approximately 10m (10yd 2ft) from the Emergency Department.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are bright.
  • The height of the reception desk is high (110cm+).
  • There is sufficient space to write or sign documents on the desk.
  • There is a low section of the desk (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the desk.
  • There is a clear knee recess beneath the low section of the desk.
  • The desk is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are bright.

Waiting Room / Area (Reception)

  • There is a waiting room / area.
  • The waiting room / area is approximately 5m from the Emergency Department entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Consultation / Treatment Room (Streaming/ Triage Room)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Streaming Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.
  • Comments View
    • The Streaming rooms are located through the double doors to the right of the reception desk.
    • This will usually be the location of the first assessment of patients who walk into the Emergency Department.

Consultation / Treatment Room (X-Ray)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; X-Ray Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is not a chair.
  • A hoist can be brought in from another department.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.

Consultation / Treatment Room (CT Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; CT Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 148cm (4ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is not a chair.
  • A hoist can be brought in from another department.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.

Consultation / Treatment Room (Majors)

  • There is / are 19 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 14.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) by sliding.
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 103cm (3ft 5in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • A hoist is available.
  • The hoist is powered overhead.
  • A sling is available.
  • The sling is attached by hook and loop.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Room / Area (Resuscitation Area)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Resuscitation Area.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 168cm (5ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • The room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the room / area.
  • Lighting levels are medium.

Washroom (Majors)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the area.
    • The washroom surveyed is located at the end of the Acute Care corridor in Majors.
    • The washroom surveyed is approximately 30m from the Emergency Department entrance.
    • There is step free access to the washroom surveyed once inside the area.
    • This washroom is shared.
    • There is pictorial signage on or near the washroom door.
    • The washroom door(s) open(s) sliding.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are heavy to open.
    • The width of the door opening is 87cm (2ft 10in).
    • The dimensions of the washroom are 210cm x 200cm (6ft 11in x 6ft 7in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a mirror.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 80cm.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 102cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • There is a flush, however it is not on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 100cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • There is no seat for the shower.
    • There are wall-mounted grab rails available.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is poor.
    • The colour contrast between the internal washroom door and wall is poor.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
    • The toilet seat colour contrast is good.
    • The colour contrast between the shower wall-mounted grab rails and wall is poor.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are low.

Accessible Toilet (Majors)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located at the far end of the Majors area.
    • This accessible toilet is approximately 30m (32yd 2ft) from the Emergency Department entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 215cm x 178cm (7ft 1in x 5ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is push.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • Note that the nearest accessible toilet to the Emergency Department waiting area is in the Urgent Treatment Centre.
    • Please see the guide to the Urgent Treatment Centre for details.

Standard Toilet(s) (Streaming Area)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the right in the Streaming area corridor.
    • The shared toilet(s) is/are approximately 15m (16yd 1ft) from the Emergency Department entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the separate baby care room in the Streaming corridor.
    • The height of the baby change table once extended is 100cm (3ft 3in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • These are the nearest toilets to the Emergency Department waiting area.
    • Reception staff will give access to the corridor where the toilets are located.

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