You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Access to the University College Hospital (UCH) is via the A400, turning right onto Grafton Way. Continue along Grafton Way and rejoin the A400. Turn right onto Beaumont Place before reaching Warren Street tube station. University College Hospital (UCH) is not located within the congestion zone.
  • No car parking (other than for Blue Badge holders) is available at University College Hospital (UCH). The designated Blue Badge parking bays are located at the rear of the hospital on Beaumont Place.
• By Bus View
  • The following buses are used to access the University College Hospital (UCH): Tottenham Court Road - Northbound (Warren Street station) - no's 10, 73, 24, 29, 134. Gower Street - Southbound (University Street) - no's 10, 24, 29, 73, 134. Euston Road - no's 18, 27, 30, 88. Warren Street (bus stop W) – no's 18 and 205.
  • There is not an onsite bus stop.
• By Train View
  • The nearest National Rail station is Euston.
• By Underground View
  • Warren Street (Northern / Victoria Lines) and Euston Square (Circle / Hammersmith & City / Metropolitan Lines) are the closest tube stations to University College Hospital (UCH). The tube stations are located at opposite ends of the hospital main building. Traffic light controlled pedestrian crossing points are located adjacent to each tube station. Euston Square station has lift access from the platform to the street.
• Useful Links View
  • This link takes you to the University College Hospital (UCH) page with information on travelling to the hospital. Travel information is subject to change. Please check the latest information before planning your journey.
  • To view the web page described above click here (opens in new tab).
• Comments View
  • To find your way around the University College Hospital sites please click here.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the hospital in the Atrium.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3447 3042.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found on the ground floor of the hospital in the Atrium.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs and crutches.
• To obtain mobility aids please contact the main reception.

You are on Hospital Parking (Blue Badge Parking Only). Skip to the next section.

Hospital Parking (Blue Badge Parking Only)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the rear of the hospitals main building, along Beaumont Place.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is a shared surface.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted but have no markings.
  • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 420cm (11ft 10in x 13ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs are not provided.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 24m (26yd 9in) from the Blue Badge parking entrance.
• Comments View
  • The dispensation notice is a Camden Council’s parking scheme for Blue Badge holders who are attending outpatients appointments at University College London Hospitals NHS Foundation Trust (UCLH). Areas in Camden, south of the Euston Road, are not covered by the national Blue Badge disabled parking scheme. If you want to park near, or in UCLH disabled parking bays, you will need to apply for a parking dispensation to use with your Blue Badge.
  • Please note: Dispensations are only issued to outpatient's with Blue Badges who are attending hospital appointments. They are not issued to carers, relatives, visitors or friends who are Blue Badge holders bringing a non-Blue Badge holder patient to an appointment.
  • Blue Badge parking bays cannot be booked in advance.
  • The UCLH email address for Blue Badge parking enquiries is [email protected].

You are on Applying for Parking Dispensation. Skip to the next section.

Applying for Parking Dispensation

• As it is not necessary for UCH staff to see the Blue Badge at the time of issuing a dispensation notice, a notice can be issued in advance and posted or emailed to patients. This avoids the need for patients/carers to park illegally on the day while they come in to get their dispensation notice.
• The details that will be required when requesting in advance are - Blue Badge serial number, date of expiry and issuing authority/council. Also required will be vehicle registration number, date of appointment and time of appointment.
• Patients can call 0203 447 3013 to request a dispensation notice in advance.
• Calls will be answered whenever possible, but a voicemail facility will also be in place for times when the phone cannot be answered, including out of hours. All patients should receive a call back within one working day of a message being left acknowledging the message.
• Both telephone and email applications will be coordinated by the UCH main reception team. Cancer Centre dispensations that the UCH main reception team are unable to deal with will be forwarded to the Cancer centre team at [email protected]
• Five working days should be allowed by patients/carers to receive their dispensation notice in the post, to allow time for the request to be processed and received in by second class post.
• An email request option is offered where the completed dispensation will be emailed so the patient/carer can print prior to arriving for their appointment, email requests are via [email protected]
• Contact details will be put on all outpatient letters.
• In addition, patients/carers should be encouraged, where they know the date and time of their next appointment, to get their dispensation notice prior to leaving the hospital.
• As long as the future appointment can be verified then there is no time limit on how far in advance a specific dated dispensation notice can be issued.
• On your first visit to UCH or the UCH Macmillan Cancer Centre you need to park your car and bring the following to the reception desk - your valid Blue Badge, your vehicle registration document or Motability documents, proof of hospital attendance, showing appointment time and date e.g., clinic appointment letter.
• Dispensation notices are issued at the main reception at the UCH site (07.00-20.00 Monday to Friday and 08.00-16.00 on Saturdays, Sundays and Bank Holidays).
• They can also be obtained from UCH Macmillan Cancer Centre Site – Main Ground Floor Reception (08.00-20.00 Monday to Friday only).
• Radiotherapy patients receive a dispensation notice directly from the Radiotherapy department.
• On the UCH site, security staff, at the security desk in the UCH Atrium and at the Elizabeth Garrett Anderson Hospital EGAH reception are able to issue dispensation notices out of hours.
• The maximum period staff are allowed to issue a dispensation notice is for 31 calendar days, any requests for dispensation notices for more than 31 calendar days should be sent to the Operations Manager, Property and Transport Services at [email protected].

You are on Getting To (Outpatients Main Reception). Skip to the next section.

Getting To (Outpatients Main Reception)

• Outpatients Main Reception is/are located on the first floor of the podium.
• Access to Outpatients Main Reception is via the Blue Badge parking entrance.
• From the Blue Badge parking entrance cross the Atrium and turn right towards the Outpatients lift.
  Take the lift to the first floor and when exiting turn right, follow the corridor around to the right past the lifts and then continue ahead.
  Take a right turn over the link corridor and proceed straight ahead until you reach Outpatients on the right hand side of the corridor.
• There is step free access, via lift, to Outpatients Main Reception.
• Outpatients Main Reception is approximately 70m from the Outpatients lift.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Blue Badge Parking Revolving Entrance). Skip to the next section.

Outside Access (Blue Badge Parking Revolving Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the hospital.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 135cm.
  • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 132cm (4ft 4in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 122cm (4ft).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (by revolving).
  • The door(s) is/are single width.
  • The width of the door opening is 185cm.
• Comments View
  • There is a push bad available to slow down the rotation of the revolving entrance that is 100cm high (this is shown in photograph 7).

You are on Outside Access (Blue Badge Parking Manual Entrance). Skip to the next section.

Outside Access (Blue Badge Parking Manual Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the hospital and to the right of the revolving entrance.
  • There is not a drop-off point at this entrance.
  • The entrance area/door is not clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 135cm.
  • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 132cm (4ft 4in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 122cm (4ft).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 83cm.

You are on Outside Access (Blue Badge Parking Automatic Entrance). Skip to the next section.

Outside Access (Blue Badge Parking Automatic Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the hospital, to the left of the revolving entrance.
  • There is not a drop-off point at this entrance.
  • The entrance area/door is not clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 135cm.
  • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 132cm (4ft 4in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 122cm (4ft).
  • There is a door release button when exiting.
  • The height of the door release button is 92cm (3ft).
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Other Floors (Inpatient Stairs). Skip to the next section.

Other Floors (Inpatient Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are B, LG, G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (Outpatient Lifts). Skip to the next section.

Lift (Outpatient Lifts)

• There is a lift for public use.
• The lift is located on the front right side of the ground floor atrium.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 20m (21yd 2ft) from the Blue Badge parking entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, LG, G, 1 and 2.
• There are manual, double doors which may be difficult to open to access the lift lobby on the basement floor, on the lower ground floor, on the first floor and on the second floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 200cm x 185cm (6ft 7in x 6ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal lifts controls are in-between 82cm to 102cm high.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There are a total of three lifts with identical specifications available.

You are on Opening Times (Outpatients Main Reception). Skip to the next section.

Opening Times (Outpatients Main Reception)

• Monday 08:30 - 18:00.
• Tuesday 08:30 - 18:00.
• Wednesday 08:30 - 18:00.
• Thursday 08:30 - 18:00.
• Friday 08:30 - 18:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Outpatients Main Entrance). Skip to the next section.

Entrance (Outpatients Main Entrance)

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• Entrance Details View
  • This information is for the entrance located on the first floor of the hospital, to the right as you exit the lift.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The hand sanitiser is in a suitable position for wheelchair users.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 168cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm.

You are on Department / Service (Outpatients Main Reception). Skip to the next section.

Department / Service (Outpatients Main Reception)

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• Department / Service Access View
  • The Outpatients Main Reception is located on the first floor of the podium.
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception and a waiting room/area.
  • A hearing assistance system is available.
  • The type of system is a portable loop.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 18/04/2024.
  • The hearing assistance system was working at the time of testing.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on the ground floor, within the atrium.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located on the ground floor, within the atrium.

You are on Reception (Outpatients Main Reception). Skip to the next section.

Reception (Outpatients Main Reception)

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• Reception View
  • The reception point is located in front and to the left as you enter.
  • The reception point is approximately 5m (5yd 1ft) from the Outpatients Main Reception entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 18/04/2024.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• University College Hospital Main Building link (new tab) - click here.