Access Guide
Opening Times
- Monday Closed.
- Tuesday Closed.
- Wednesday 18:00 - 02:00.
- Thursday 21:00 - 02:00.
- Friday 21:00 - 02:00.
- Saturday 21:00 - 02:00.
- Sunday Closed.
Location
- The venue is situated outside the centre of the city.
- This venue is situated in Canterbury.
- The venue is not situated on a road which has a steep gradient.
- The nearest National Rail station is Canterbury West.
- There is a bus stop within 150m (164yds) of the venue.
Parking (Eliot Car Park)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located off the road to the left of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
- The nearest Blue Badge bay is 50m (54yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 100m (109yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
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Comments
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- Two designated bays are at the far right hand corner of the car park.
- The third bay is at the rear of the retail units (photograph 3).
- There is a taxi rank located next to the building.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 180cm (5ft 11in).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the paved surface in front of the entrance.
- The ramp/slope is easy.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Reception
- The desk/counter is 6m (6yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The lighting levels are medium.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The desk/counter is staffed.
- There is not a hearing assistance system.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the building.
- The lighting levels are low.
- Motorised scooters are allowed in public parts of the venue.
Level Change (Balcony Area - Ground Floor)
- There is a ramp/slope to access this area/service.
- The ramp/slope does bypass the step(s).
- The ramp/slope is located leading to the balcony on the ground floor.
- The ramp/slope is easy.
- The ramp/slope is permanent.
- The ramp does not have handrails.
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Comments
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- The balcony area also contains some raised seating areas, accessed by a medium, clearly marked step.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G.
- There are 15+ steps between floors.
- The lighting level is low.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is not a landing.
Lift
- There is a lift for public use.
- The lift is located at the left of the entrance foyer, behind the reception desk.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 7m (7yd 1ft) from the main entrance.
- Staff do need to be notified for use of the lift.
- The clear door width is 81cm (2ft 8in).
- The dimensions of the lift are 99cm x 135cm (3ft 3in x 4ft 5in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift does not have a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lighting level in the lift is medium.
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Comments
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- The gap to access the rear of the reception desk is 81cm.
- The Venue is on the ground and lower ground floors of the building.
- The first floor is to access the Media Centre.
- Staff always accompany people using the lift to control access to the appropriate floors.
Level Change (Lower Ground Floor)
- There is a ramp/slope to access this area/service.
- The ramp/slope does bypass the step(s).
- The ramp/slope is located leading to the seating area next to the dance floor.
- The ramp/slope is easy.
- The ramp/slope is permanent.
- The ramp does not have handrails.
- The width of the ramp/slope is 108cm (3ft 7in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading to the seating area next to the dance floor.
- There is/are 1 step(s) to the area/service.
- The lighting levels at the step(s) are low.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Eating and Drinking
- The following information is for the bar.
- The bar does not serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 20m (21yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 43cm (1ft 5in).
- The distance between the floor and the highest table is 97cm (3ft 2in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
Accessible Toilet (Lower Ground)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 2m (2yd 7in) from the lift.
- This accessible toilet is located on the lower ground floor, to the right as you exit the lift.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 177cm x 220cm (5ft 10in x 7ft 3in).
- There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 94cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- There is an emergency pull cord alarm in the cubicle.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is not a mirror.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 105cm (3ft 5in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 76cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the internal door and wall is poor.
- The contrast between the external door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is fair.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located at the rear of the lower ground floor.
- The female toilet(s) is/are approximately 25m (27yd 1ft) from the lift.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the lower ground floor.
- The male toilet(s) is/are approximately 3m (3yd 10in) from the lift.
- Inside the venue, there is level access to the male toilet(s).
- This is by lift.
- Lighting levels are bright.
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Comments
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- Additional standard toilets are available in the balcony area on the ground floor.
- The toilets contain cubicles with grab rails fitted and a door opening outwards.
Level Change (Standard Female Toilet - Lower Ground Floor)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the toilet entrance.
- There is/are 1 step(s) to the area/service.
- The lighting levels at the step(s) are low.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Additional Info
- Staff do receive disability awareness / equality training.
- A member of staff trained in BSL skills is not normally on duty.