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Counselling Service

The University of Liverpool, 14 Oxford Street, Liverpool, L69 7WX

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Access Guide

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Opening Times

  • Monday 08:45 - 16:45.
  • Tuesday 08:45 - 16:45.
  • Wednesday 08:45 - 16:45.
  • Thursday 08:45 - 16:45.
  • Friday 08:45 - 12:00.
  • Friday 13:00 - 15:45.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the campus.
  • This venue is situated in the South Campus.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Liverpool Lime Street.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.
  • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 88cm (2ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 90cm (2ft 11in).

Level Change (Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading to the entrance.
  • There is/are 4 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Reception (Main)

  • The desk is 8m (8yd 2ft) from the entrance.
  • Clear signage for the reception area is not visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are bright.
  • The reception desk/counter is low (76cm or lower).
  • There is not a clear knee recess beneath the low counter.
  • The desk is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are varied.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • The stairs are located ahead on entering the building.
    • The stairs are approximately 5m from the entrance.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are counselling rooms.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do not receive deaf awareness training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • Staff are Text Relay aware.
  • Home visits / services are not available.