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Turner Sims Concert Hall

University of Southampton, Highfield Campus, Southampton, SO17 1BJ

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Access Guide

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Introduction

  • Services / facilities within the building include a concert hall.
  • A map showing accessible parking for Turner Sims is here:https://www.turnersims.co.uk/wp-content/uploads/2015/09/MAP.jpg.

Opening Times

  • Opening times do vary depending on performances.

Getting Here

Useful Information

Parking Information

  • Visitors who hold a Blue Badge can park in any parking bay on campus without needing a University parking permit. Staff and students should obtain a University parking permit from the University’s parking team, which is free of charge to Blue Badge holders.
  • There is a map showing disabled parking bays on Highfield Campus: please click here to view.
  • If there is not a designated disabled parking bay near to a particular building, then a standard parking bay can be reserved for use by a disabled visitor by contacting parking services on 023 8059 2416.

Site/Campus Car Park (Turner Sims - Rear Car Park)

  • Car Park View
    • The car park is located to the rear of the building.
    • The nearest building(s) to this car park is/are Turner Sims Concert Hall.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 252cm x 452cm (8ft 3in x 14ft 10in).
    • The dimensions of the designated bays do vary in size.
  • Charges and Restrictions View
    • This car park can be used by Blue Badge holders, staff permit holders and student permit holders.
    • Parking charges apply for non permit holders.
    • Signs are provided to give information on parking charges/restrictions.
    • Signs are clearly presented.
  • Drop Off Point View
    • There is not a designated drop off point in this car park.
  • Car Park Access View
    • There is sloped access to the car park from the Turner Sims Concert Hall.
    • This car park is not clearly signposted from the Turner Sims Concert Hall.
    • The nearest designated bay is 30m (32yd 2ft) from the Turner Sims Concert Hall main entrance.
  • Comments View
    • After 5pm visitors can park unrestricted.
    • The route to the concert hall is clearly signed from the car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the building.
    • There is step free access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 167cm (5ft 6in).
    • There is not an intercom.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 149cm (4ft 11in).
    • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
  • Comments View
    • The height of the push pad to enter is 73cm.
    • The height of the push pad to exit is 95cm.
    • This entrance gives access to the ground floor main entrance foyer.

Outside Access (Stage Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) may be difficult to open.
    • The width of the door opening is 150cm (4ft 11in).
    • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
  • Comments View
    • This entrance is used for staff and performers only.
    • This entrance gives access to the ground floor of the building.

Opening Times (Box Office)

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The Box Office is open until 15 minutes after the start time of each performance.
    • On the weekends, the Box Office is open 2 hours before performances until 15 minutes after the performance start time.

Counter (Box Office)

  • The desk is 10m (10yd 2ft) from the main entrance.
  • Box Office is located straight ahead and to the right as you enter the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to this counter.
  • The lighting levels in this area are low to moderate.
  • The reception counter is low (76cm or lower).
  • There is a clear knee recess beneath the low/lowered counter.
  • The desk is staffed.
  • There is not a hearing assistance system.
  • Comments View
    • The hearing loop signage is for the auditorium and not the Box Office counter.

Getting Around

  • Access View
    • There is step free access throughout the majority of the building.
    • There is/are 2 clearly marked step(s), with no handrails, for access to the Green Room and backstage areas from the main entrance foyer.
    • The step(s) is/are deep (18cm+).
    • There is a steep ramp, with no handrails, for access to the Green Room and backstage areas from the main entrance foyer.
    • The ramp or slope does not bypass the step(s).
    • There are no doors in corridors which have to be opened manually.
  • Getting Around View
    • There is clear signage for building facilities/areas in the foyer/reception area.
    • There is no directional signage at key points of circulation routes.
    • There is high colour contrast between the walls and floor in all areas.
    • The lighting levels are low to moderate.
    • This building does not play background music.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The hearing loop system is located within the auditorium.

Opening Times (Foyer Bar)

  • Opening times do vary depending on performances.

Eating and Drinking (Foyer Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located in the main foyer area.
    • There is step-free access to the bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 108cm.
    • The height of the lowered section at the counter is 90cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is carpet and vinyl.
    • The lighting levels are low to moderate.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The distance between the floor and the underside of the lowest dining table is 73cm.
    • The distance between the floor and the underside of the highest dining table is 108cm.
    • The standard height for the underside of dining tables is 76cm.
    • There are also coffee tables, high tables, long tables and high stools.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is carpet.
    • The lighting levels are adjustable.
    • Lighting levels can be adjusted by a member of staff upon request.

Entrance (Seats 1-15)

  • Entrance View
    • This information is for the entrance located to the right as you enter the main entrance.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 126cm (4ft 2in).
  • Second Set of Doors View
    • There is a second set of doors.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) may be difficult to open.
    • The width of the door opening is 126cm (4ft 2in).

Entrance (Seats 16-29)

  • Entrance View
    • This information is for the entrance located to the right then left as you enter the main entrance.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 126cm (4ft 2in).
  • Second Set of Doors View
    • There is a second set of doors.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) may be difficult to open.
    • The width of the door opening is 126cm (4ft 2in).

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located in Row W at the top of the auditorium, immediately to the right as you enter via the Seats 16-29 entrance.
  • Wheelchairs are left with you.
  • A companion may sit with you.
  • Companions sit next to you if there is no one else sitting in the row, alternatively they can sit in the row in front of the designated seating.
  • It is 13m (14yd 8in) from the designated seating area to the nearest accessible toilet.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing assistance system is a fixed loop.
  • Staff are trained to use the hearing assistance system.
  • A deposit is not required for the hearing assistance system.
  • The rows suitable for hearing assistance systems are all rows.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/10/2024.
  • The hearing assistance system was working at the time of testing.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair, please ask a member of staff.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • The width to the designated seating area is 86cm.
    • There is alternative designated reading on the top row, immediately to the left as you enter the 'Seats 1-15' entrance.
    • There are clearly marked steps to access the rest of the seating.
    • The lighting levels are adjustable.

Other Floors (Backstage Areas)

  • Steps View
    • The floors which are accessible by stairs are G and LG.
    • The stairs are located straight ahead and to the left as you enter via the stage entrance.
    • The stairs are approximately 4m from the stage entrance.
    • There are 15+ steps between floors.
    • The lighting levels are low to moderate.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift (Stair Lift)

  • There is a lift for public use.
  • The lift is located on the rear stage staircase.
  • The lift is a stair lift.
  • The floors which are accessible by this lift are G and LG.
  • Wall mounted information boards are not provided at lift landings.
  • The platform lift accesses a small level change.
  • The weight limit for the lift is 225kg.
  • The lift is approximately 4m (4yd 1ft) from the stage entrance.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 75cm x 85cm (2ft 6in x 2ft 9in).
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have a hearing enhancement system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is moderate to good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located within the main lobby and to the left as you enter the stage entrance.
  • Female and male standard toilet facilities are located within the main lobby.
  • Shared standard toilet facilities are located to the left as you enter the stage entrance.

Toilet with Adaptations (Main Entrance - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within the female standard toilets in the main lobby area.
    • This accessible toilet is approximately 18m (19yd 2ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a female toilet. There is a separate male accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 235cm (4ft 11in x 7ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 81cm (2ft 8in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 122cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 90cm.
    • The shelf is located where it is reachable.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 106cm (3ft 6in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 71cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 93cm.
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.
  • Comments View
    • The door to access the female standard toilets has a width of 84cm, is heavy and opens towards you.
    • There is an identical toilet available within the male standard toilets.

Toilet with Adaptations (Stage Entrance - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left as you enter via the stage entrance.
    • This accessible toilet is approximately 2m (2yd 7in) from the stage entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 82cm (2ft 8in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is medium.
  • Toilet Features View
    • The dimensions of the accessible toilet are 168cm x 186cm (5ft 6in x 6ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 120cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 99cm (3ft 3in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 179cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 86cm (2ft 10in).
    • The contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 134cm.
    • The contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located within the main lobby area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 14m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is medium.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are moderate to good.
    • There is a toilet with adaptations cubicle within the male and female toilets.
  • Baby Changing Facilities View
    • Baby change facilities are available in both the female and male toilets.
    • There is a fixed baby change table available.
    • The height of the baby change table is 99cm.
  • Toilet Facilities 2 View
    • The gender neutral toilet is located to the left as you enter via the stage entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 3m from the stage entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 79cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do receive deaf awareness training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.
  • Comments View
    • There is a wheelchair available to borrow.
    • The designated seating Row W can accommodate for up to 4 wheelchairs users at a time.
    • A personal assistant or guide dog can be seated on the row in front of the designated seating area.
    • On the night of the performance, if there is spare seating available next to the wheelchair user, companions can sit next to them.
    • There are sensory packs available within the venue such as ear defenders and fidget toys.
    • The Green Room is used as a designated calm space during family events for those with dementia or learning difficulties.
    • Concession tickets are available for assistant dogs and personal assistants.
    • There is an access welcome film available on the concert hall website.