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Hospitality Entrances A and B

Arena Birmingham, King Edwards Road, Birmingham, West Midlands, B1 2AA

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Access Guide

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Getting to the Arena Birmingham

Outer Walkway(s) (Arena Ground Floor and Level 1)

Hospitality, Lounges and Boxes

  • Lounges, bars and restaurants are located within this hospitality area.
  • The hospitality areas are located over 4 floors.
  • Ground floor – Entrance B hospitality reception.
  • First floor –Entrance A hospitality reception.
  • Second floor – Quartz Restaurant.
  • Third floor – Foundry Restaurant, ShowDeck, ShowLounge and ShowCubes.

Outside Access (Entrance B - Arena Ground Floor Hospitality)

  • Entrance View
    • This information is for the entrance located on the ground floor outer concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'B Entrance'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 180cm.
    • There is a member of staff available for assistance at this entrance.

Reception (Entrance B Hospitality)

  • Reception View
    • The reception point is located ahead as you enter.
    • The reception point is approximately 2m (2yd 7in) from the entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 80cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is carpet.

Lift (Entrance B - Lift)

  • There is a lift for public use.
  • The lift is located to the left after you enter.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 129cm x 145cm (4ft 3in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.

Outside Access (Entrance A - Level 1 Hospitality)

  • Entrance View
    • This information is for the entrance located on the Level 1 outer concourse.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Entrance A'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a member of staff available for assistance at this entrance.

Entrance (Arena Level 1 -Internal Entrance)

  • Entrance View
    • This information is for the entrance located along the Level 1 concourse.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a member of staff available for assistance at this entrance.

Reception (Entrance A - Level 1 Hospitality)

  • Reception View
    • The reception point is located ahead as you enter.
    • The reception point is approximately 5m (5yd 1ft) from the entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is tiles.

Counter (Entrance A - Level 1 Hospitality Cloakroom)

  • Counter View
    • The counter is located ahead as you enter.
    • The counter is approximately 7m (7yd 1ft) from the entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.

Other Floors (Entrance A Hospitaltiy)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located just outside the Entrance A foyer, situated behind the fish & chips/burger units.
    • The floors which are accessible by stairs are Level 1 (Reception), Level 2 (Quartz and Vista Rooms) and Level 3 (Foundry and ShowLounge).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift (Entrance A - Hospitality)

  • There is a lift for public use.
  • The lift is located within the Entrance A foyer.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 6m (6yd 1ft) from the entrance A.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Level 1 (Reception), Level 2 (Quartz and Vista Rooms) and Level 3 (Foundry and ShowLounge).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 137cm x 200cm (4ft 6in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Accessible Toilet

  • Accessible toilets are available within Quartz Restaurant, Foundry Restaurant, ShowDeck, ShowLounge and ShowCubes corridor.

Standard Toilets

  • Accessible toilets are available within Quartz Restaurant, Foundry Restaurant, ShowDeck, ShowLounge and ShowCubes corridor.

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