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Advice and Counselling Service

Queen Mary University of London, Mile End Road, London, E1 4NS

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Access Guide

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Introduction

Getting Here

  • By Road
    • The Mile End campus is located just off the Mile End Road / A11. This road links the City of London with the A12. The A12 then links to the North Circular Road (and the A11 off that) and the M25.
    • There are Blue Badge bays located throughout the campus, which can be used by anyone with a valid Blue Badge. Car parking is available on campus for staff permit holders. Temporary permits are available for visitors and contractors by prior arrangement.
  • By Bus
    • The campus can be accessed via bus 25 (Oxford Circus to Ilford), 205 (Paddington Station to Bow Church DLR Station) and 339 (Shadwell Station to Leytonstone Station).
  • By Train
    • The nearest railway stations are Liverpool Street Station and Fenchurch Street Station. However, all of the London Terminal stations are within reach of the campus using public transport.
  • By Underground
    • The campus is located between Mile End (on the Hammersmith and City, District and Central lines) and Stepney Green (on the Hammersmith and City and District lines) underground stations.
  • Useful Links

Useful Information

Site/Campus Car Park (Queens' Building)

  • Car Park
    • The car park is located between Queens' Building and G.O. Jones Building.
    • The nearest building(s) to this car park is/are the G.O. Jones Building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 467cm x 484cm (15ft 4in x 15ft 11in).
    • The dimensions of the designated bays do vary in size.
  • Charges and Restrictions
    • This car park can be used by Blue Badge holders and permit holders.
    • There are no parking charges.
    • Signs are provided to give information on parking charges/restrictions.
    • Signs are clearly presented.
  • Drop Off Point
    • There is a designated drop off point in this car park.
    • There is a dropped kerb from the drop off point.
    • The dropped kerb does not have tactile paving.
  • Car Park Access
    • There is sloped access to the car park from the Mile End Road.
    • This car park is not clearly signposted from the Mile End Road.
    • The nearest designated bay is 6m (6yd 1ft) from the G.O. Jones main entrance lift.

Opening Times (Main University Term Time)

  • Monday 09:30 - 16:30.
  • Tuesday 11:00 - 16:30.
  • Wednesday 09:30 - 12:30.
  • Wednesday 13:30 - 16:30.
  • Thursday 09:30 - 16:30.
  • Friday 09:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Opening Times (Main University Vacation)

  • Monday 09:30 - 12:30.
  • Monday 13:30 - 16:30.
  • Tuesday 11:00 - 12:30.
  • Tuesday 13:30 - 16:30.
  • Wednesday 09:30 - 12:30.
  • Wednesday 13:30 - 16:30.
  • Thursday 09:30 - 12:30.
  • Thursday 13:30 - 16:30.
  • Friday 09:30 - 12:30.
  • Friday 13:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Advice and Counselling Service)

  • Entrance
    • This information is for the entrance located off Geography Square.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 160cm (5ft 3in).
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 150cm (4ft 11in).
  • Ramp/Slope
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.
    • The ramp is permanent.
  • Comments
    • There is an intercom at the second set of doors that is too high for easy reach.

Reception

  • The desk/counter is 15m (16yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are medium.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.
  • Motorised scooters are allowed in public parts of the venue.

Accessible Toilet

  • The nearest accessible toilet is located in the Occupational Health Service / Student Health Service.

Standard Toilet(s)

  • Location of Standard Toilet(s)
    • There are unisex standard toilets facilities on the ground floor.
  • Standard Toilet Surveyed
    • A unisex standard toilet was surveyed.
    • The toilet surveyed is located to the rear of the venue.
    • The standard toilet surveyed is approximately 25m from the Advice and Counselling Entrance.
    • Lighting levels in the standard toilet surveyed are medium.
  • Comments
    • The toilet is designated for staff only.

Standard Shower

  • Shower facilities are available.
  • The showers are located in the unisex staff only standard toilet.
  • There is not level access to the services from the shower facilities.
  • Comments
    • There is a deep step to access the shower.