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Albany

Douglas Way, Deptford, London, SE8 4AG

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Access Guide

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Introduction

  • The Albany is a performing arts centre with four performance spaces, including its unique central performance space, with a capacity of 300 seated and 500 for standing events. .
  • Facilities include: .
  • Ground Floor: Box Office, Theatre, Café (also used for performances), 2 multi-purpose studio spaces, meeting room, toilets, access to garden.
  • First Floor: 3 meeting rooms, access to Theatre Balcony seating, theatre bar, toilets and office space.

Opening Times

  • Monday 09:00 - 19:00.
  • Tuesday 09:00 - 19:00.
  • Wednesday 09:00 - 19:00.
  • Thursday 09:00 - 19:00.
  • Friday 09:00 - 19:00.
  • Saturday 10:00 - 15:00.
  • Sunday Closed.
  • Comments
    • The café closes at 18:00 Monday - Friday and at 15:00 on Saturdays.
    • The centre and café may also be open outside of these times and on Sundays according to the performance programme.
    • Please see the venue website for more details.

Location

  • The venue is situated within the centre of the town.
  • The venue is in a pedestrian area.
  • This venue is situated in Deptford.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Deptford .
  • Comments
    • New Cross Rail and Deptford Bridge DLR stations are also close by.

Parking

  • The venue does not have its own car park.
  • Public Car Parks
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Octavia Street.
    • The car park is located at the rear, off Rochdale Way.
  • Comments
    • There is unrestricted on-street parking in Idonia Street and Watson's Street.
    • By arrangement with the theatre, the barriers to the pedestrianized area from Idonia Street can be unlocked to allow for drop off (but not parking) at the main entrance to the venue.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building, on Douglas Way.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Comments
    • The automatic doors are operated by movement sensor.

Outside Access (Garden Access)

  • This information is for the entrance located leading from the garden to the cafe.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 75cm (2ft 6in) wide.
  • Comments
    • There are several identical doors leading from the café to the garden.
    • The doors can be opened to double width on request.

Reception (Box Office)

  • The reception desk is 5m (16ft 5in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played In the Cafe.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Other Floors (Main Stairs)

  • Steps
    • The floors which are accessible by stairs are G-1.
    • There are 18 steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Comments
    • These stairs are located in the ground floor café.
    • The lift bypasses the stairs.

Lift

  • There is a lift for public use.
  • The lift is located beyond the main stairs, in the cafe area.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 30m (33yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 152cm x 105cm (4ft 12in x 3ft 5in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is medium.

Theatre

  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is a headset.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • There is not a wheelchair to borrow.
  • Assistance dogs are allowed in the auditorium.
  • Comments
    • The theatre is a flexible space with no fixed seating.
    • Seats are arranged to suit the performance and the seats booked.
    • Some of the seating area is at the level of the foyer/ theatre entrance.
    • The central part of the seating area is one deep step down from the entrance level.
    • The step is clearly marked.
    • There is not a handrail.
    • The step can be overcome by ramps - there will be three positioned to suit the seating layout.
    • The ramps have a moderate slope and are 120cm wide.
    • There are also ramps to access the stage level.
    • The theatre entrance from the foyer is about 10m from the foyer accessible toilets.
    • The theatre offers free tickets for companions.

Other Floors (Theatre Balcony)

  • Steps
    • The floors which are accessible by stairs are G-1.
    • There are 18 steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is low.
  • Comments
    • These stairs give access from the ground floor theatre area to the theatre balcony seating.
    • The steps can be bypassed by using the main lift and entering the theatre balcony from the entrance off the first floor corridor.
    • The seats on the theatre balcony are one step down from the main balcony level.
    • By arrangement, these spaces can be in-filled and the balustrade removed to make a level seating area for wheelchair users.

Restaurant Bar Internal (Theatre Balcony Bar)

  • The following information is for the bar.
  • Once inside, there is not level access to the service.
  • Food is not available from the bar.
  • Comments
    • The theatre bar opens only for pre-performance and interval drinks.

Level Change (Theatre Bar)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the main balcony level to the bar.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 120cm (3ft 11in).
  • There are steps to access this area / service.
  • The steps are located in front of the bar.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are low.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do not have handrails.
  • Comments
    • The ramp overcomes the steps.

Restaurant Bar Internal (Cafe)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 20m (21yd 2ft) from the main entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • The type of food served here is light meals and snacks.
  • Comments
    • The doors from the foyer to the café are automatic, operated by movement sensor.
    • Background music is played in the café.
    • There are some sofas and coffee tables in addition to the dining-style furniture.
    • Weather permitting, there is additional seating in the garden area.

Accessible Toilet (Ground Floor Foyer Accessible Toilets)

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 8m (26ft 3in) from the main entrance.
    • The accessible toilet is located in the foyer, opposite the box office.
    • There is level access to the accessible toilet.
  • Features and Dimensions
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from the Box Office.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 160cm x 170cm (5ft 3in x 5ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 89cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments
    • There are two accessible toilets off the foyer.
    • The toilet described (picture left) is close to the entrance to the female standard toilets.
    • The second toilet is next to the entrance to the male standard toilets (picture right).
    • This toilet is laid out with the transfer space on the right.
    • Although they are known by staff as the male and female accessible toilets, they are not signed as such and could be used by either sex if required.

Accessible Toilet (First Floor Accessible Toilet)

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 15m (16yd) from the lift.
    • The accessible toilet is located to the right along the corridor from the lift.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Box Office.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 75cm (2ft 6in).
    • The door is light.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 155cm x 160cm (5ft 1in x 5ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 72cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is push.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 52cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located off the foyer, opposite the main entrance.
    • The female and male toilets are 10m (32ft 10in) from the main entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are medium.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the baby change room, off the foyer.
    • The height of the baby change table once extended is 75cm (2ft 6in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments
    • A key, available from the Box Office, is required for the baby change facility.
    • There are additional standard toilets off the first floor balcony area.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.
  • Comments
    • The venue supports the Attitude is Everything initiative - working to improve Deaf and disabled people's access to live music by working in partnership with audiences, artists and the music industry to implement a Charter of Best Practice across the UK.
    • On request, the theatre is able to record details of customers' access requirements to simplify future bookings.