Access Guide
Getting To The Hospital
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By Road
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- The postcode for SAT-NAV users is KT2 7QB.
Kingston Hospital is located to the east of the town centre.
Kingston Hospital can be accessed from the M25 or A3. - Parking at the hospital is very limited so where possible travel by public transport.
Car parks 1 to 3 are located at the front of the site.
There are Blue Badge bays available in car parks 1, 2 and outside of the Esher Wing.
- The postcode for SAT-NAV users is KT2 7QB.
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By Bus
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- Kingston Hospital is served by a number of bus routes such as Kingston Hospital Forecourt – K2 and K4, Galsworthy Road – K3, 57, 213 and N213, Coombe Road – K2, K3, K4, K5 and Kingston Hill – 57, 85, 213, N213.
- There is an onsite bus stop.
- The main on-site bus stop is located in front of the Sir William Rous Unit, off of Galsworthy Road.
- The bus stop is sheltered and has bench seating available. There is limited space for a wheelchair user.
- The route from the main on-site bus stop to the main entrance is approximately 75 meters. The route has slight slopes/ramps on approach and there is a zebra crossing with tactile paving on both sides.
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By Train
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- The nearest station to Kingston Hospital is Norbiton, approximately 0.2 miles (4 minute walk) away via Coombe Road or Wolverton Avenue.
Norbiton Station is served by the South Western Railway.
- The nearest station to Kingston Hospital is Norbiton, approximately 0.2 miles (4 minute walk) away via Coombe Road or Wolverton Avenue.
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Useful Links
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- Please use the link below for up to date Transport for London information.
- To view the web page described above click here (opens in new tab).
- Please use the link below for more information on Norbiton Station.
- To view the web page described above click here (opens in new tab).
- Please use the link below for more information on South Western Railway.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on level 2 of the Bernard Meade Wing.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8934 3993.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found by the outpatients main entrance.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact the main reception.
Hospital Parking (Car Park 1)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located in front of the main entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac and block paving.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 254cm x 460cm (8ft 4in x 15ft 1in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located inside the hospital building and close to the Blue Badge parking bays.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the main entrance.
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Comments
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- Blue Badge holders must register their car registration to get free parking.
Hospital Parking (Staff, Visitor and Disabled Car Park)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located in front of the Royal Eye Unit.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 480cm (8ft 2in x 15ft 9in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located close to the Blue Badge parking bays.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the Royal Eye Unit.
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Comments
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- Blue Badge holders must register their car registration to get free parking.
Hospital Parking (Esher Wing - Disabled Car Park)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located in front of the Esher Wing.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 248cm x 510cm (8ft 2in x 16ft 9in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located inside the hospital building.
- There is not a payment machine at a convenient height for wheelchair users.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the Esher Wing entrance.
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Comments
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- Blue Badge holders must register their car registration to get free parking.
Getting To (Alexandra Ward)
- The Alexandra Ward is/are located on level 4 of the Kingston Surgical Centre.
- Access to the Alexandra Ward is via the Kingston Surgical Centre entrance.
- As you enter the Kingston Surgical Centre entrance turn left and head through the double doors.
Take a lift to level 4.
Exit the lift, continue ahead and turn right, the ward is at the end of the corridor. - There is step free access, via lift, to the Alexandra Ward.
- The Alexandra Ward is approximately 24m from the Kingston Surgical Centre lift.
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Kingston Surgical Centre Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the Kingston Surgical Centre.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 133cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
Other Floors (Kingston Surgical Centre)
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual doors to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are 2, 3, 4 and 5.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are moderate to good.
Lift (Kingston Surgical Centre)
- There is a lift for public use.
- The lift is located to the left as you enter the Kingston Surgical Centre.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 7m (7yd 1ft) from the Kingston Surgical Centre entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are 2, 3, 4 and 5.
- There are manual, double doors which may be difficult to open to access the lift lobby on the second floor and on the fifth floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 88cm (2ft 11in).
- The dimensions of the lift are 135cm x 140cm (4ft 5in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
Ward (Alexandra)
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Ward Information
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- This is a/an surgical ward.
- This is a shared ward.
- There is/are 4 bay(s) available.
- There is/are 6 side room(s) available.
- There is/are 26 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 152cm (4ft 12in).
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 126cm (4ft 2in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 117cm (3ft 10in).
- There is a door release button when exiting.
- The height of the door release button is 116cm (3ft 10in).
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are varied.
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Reception/Nurses' Station
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- The height of the Nurses' Station desk is 110cm.
- There is a lowered section.
- The height of the lowered section of the desk is 76cm.
- There is not a hearing assistance system available at the desk.
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Relatives' Room
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- There is a relatives' room for the ward.
- The width of the door opening into the relatives' room is over 75cm.
- There is a clear turning space in the relatives' room.
- There is a/are chair(s) with armrests available within the relatives' room.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
- There are washroom facilities for patients on the ward.
- There are toilet facilities for patients on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located outside of Astor Ward on level 4.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located outside of Astor Ward on level 4.
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Visiting Times
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- There are set visiting times for the ward.
- Visiting times are 13:00 to 20:00.
- The visiting times are the same for each day.
Day Room / Lounge Area
- There is a day room/lounge area.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is a/are door(s) into the day room/lounge area.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 156cm (5ft 1in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There is a mixture of seating with and without armrests.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the lowest table is 41cm (1ft 4in).
- The distance between the floor and the highest table is 70cm (2ft 4in).
- The room does have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Washroom (Bay 1)
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Washroom Details
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- The washroom surveyed has a wheel in shower and a wash basin.
- There is/are 4 washroom(s) of this type in the ward.
- The washroom surveyed is located within bay 1.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is interchangeable between male and female.
- There is pictorial, written or text and dementia friendly signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door is easy to open.
- The width of the door opening is 87cm (2ft 10in).
- The dimensions of the washroom are 130cm x 223cm (4ft 3in x 7ft 4in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is not a red flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 154cm from the floor.
- There is a mirror.
- There is a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The height of the wash basin is 80cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The height of the soap dispenser is 128cm.
- There is a towel dispenser.
- The height of the towel dispenser is 135cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Shower Details
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- There is a wheel in shower.
- The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- A shower chair is available.
- There are wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is good.
- The colour contrast between the internal washroom door and wall is good.
- The colour contrast between the shower wall-mounted grab rails and wall is good.
- The colour contrast between the washroom floor and walls is fair.
- Lighting levels are good.
Accessible Toilet(s) (Bay 1 - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located within bay 1.
- There is step-free access into the accessible toilet.
- This is an interchangeable toilet .
- A key is not required for the accessible toilet.
- There is pictorial, written text and dementia friendly signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 166cm x 211cm (5ft 5in x 6ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 104cm.
- The transfer space is obstructed by storage items.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is fair.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 158cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 119cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 117cm (3ft 10in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 128cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 134cm (4ft 5in).
- The contrast between the towel dispenser and the wall is poor.
- There is not a hand dryer.
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Comments
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- There are similar accessible toilets in the other bays.
Location of Toilet/Changing Facilities
- Accessible toilet facilities are located on level 3 by the Main Entrance, on level 2 of the Esher Wing and Kingston Surgical Centre, on levels 3 and 4 of the Kingston Surgical Centre and on levels 6 and 7 of the Esher Wing.
- Shared standard toilet facilities are located on level 3 by the Main Entrance, level 2 of the Esher Wing and Kingston Surgical Centre and on level 5 of Esher Wing.
- Female and male standard toilet facilities are located on levels 3 and 4 of Kingston Surgical Centre.
- Parent and baby changing facilities are located within the accessible toilet on level 2 of the Kingston Surgical Centre and within the accessible toilets on levels 6 and 7 of Esher Wing.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Kingston Hospital - Building Guide link (new tab) - click here.
- Kingston Hospital - Car Parks link (new tab) - click here.