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Andover Library

The Chantry Centre, Andover, Hampshire, SP10 1LT

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Andover.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Andover.
  • The venue is in a shopping mall.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 18:00.
  • Friday 09:00 - 17:00.
  • Saturday 09:00 - 16:00.
  • Sunday 11:00 - 15:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the back of the venue.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 360cm x 460cm (11ft 10in x 15ft 1in).
    • The nearest designated bay is 15m (16yd) from the car park entrance.
    • The furthest designated bay is 55m (60yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 198.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.

Outside Access (Car Park Entrance)

  • This information is for the entrance located next to the car park at the rear of the venue.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 165cm (5ft 5in) wide.

Outside Access (Library Entrance)

  • This information is for the entrance located in The Chantry Centre.
  • There is level access into the venue.
  • The main doors open both ways.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 160cm (5ft 3in) wide.

Reception

  • The reception desk is 10m (32ft 10in) from the lift.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is not level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the rear of the library.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 98cm (3ft 3in).
  • There are steps to access this area / service.
  • The steps are located leading up to the rear of the library.
  • There is / are 4 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments
    • The ramp overcomes the steps.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Comments
    • These stairs lead from the Library Entrance up to the library on the first floor.

Lift

  • There is a lift for public use.
  • The lift is located ahead as you enter the library.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 4m (13ft 1in) from library entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 94cm x 130cm (3ft 1in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books on tape or disc.
  • There is an ordering service.
  • It takes approximately 7-21 days to process an order.
  • The library does have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A large text keyboard is / are available.
  • Other computer auxiliary aids include magnifying machine.

Accessible Toilet

  • Location and Access
    • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Shared Toilet(s)
    • The unisex toilets are located in the childrens library.
    • Unisex toilets are 18m (20yd) from the lift.
    • Inside the venue, there is level access to the unisex toilet.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard toilet.
    • The height of the baby change table once extended is 96cm (3ft 2in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.