You are on Introduction. Skip to the next section.

Introduction

• For assisted travel please telephone 0800 024 8997 next generation text 18001 0800 024 8997.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
  • The nearest designated bay is 20m (21yd 2ft) from the main entrance.
  • The furthest designated bay is 24m (26yd 9in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located outside the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 300cm (9ft 10in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

• This information is for the entrance located at the side of the building.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 200cm (6ft 7in).

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• Comments View
  • This entrance gives access to platform 4 when the ticket office is closed.

You are on Outside Access (London Road Entrance). Skip to the next section.

Outside Access (London Road Entrance)

• This information is for the entrance located on London Road.
• There is not level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 280cm (9ft 2in).

You are on Level Change (London Road Entrance). Skip to the next section.

Level Change (London Road Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 5 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does not bypass the step(s).

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• Comments View
  • There are a further set of 8 steps after the slope, which are deep, unmarked and have handrails on both sides.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located at the main entrance.
• The ticket office is 4m (4yd 1ft) from the main entrance.
• The train companies operating from within this station are London Midland.
• The train companies that operate within this station include:.
• Please click here for access information for London Midland.
• There is a taxi rank at the station.
• The taxi rank is located in the car park.
• The taxi rank is 5m (5yd 1ft) from the main entrance.
• Shops and services within the station include a coffee kiosk.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are Platform 4.
• The platform(s) accessed by steps only is / are 1-2-3.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are not available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1-2-3-4.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Footbridge. Skip to the next section.

Footbridge

• There is a footbridge to access platforms 1-2-3. Handrails are available on both sides, and the steps deep and are clearly marked.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is not an/are not accessible toilet(s) within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platform 4.
  • The female and male toilets are 15m (16yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are medium.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the doorway.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.