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Arrivals Hall

Belfast International Airport, Airport Road, Belfast, BT29 4AB

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Access Guide

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Getting Here

Getting Help and Assistance

  • To book and obtain special assistance and for information please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Team members receive deaf awareness training.
  • There is not a member of staff trained in Irish Sign Language.
  • The alternative formats documents can be provided in include; Braille.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, shower chairs and hoist slings.
  • To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in the International Departures corridor.
  • For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

Domestic and International Arrivals

Arrivals

  • There is step-free access throughout the arrivals hall.
  • Circulation View
    • The type of flooring in corridors/walkways is vinyl and tiles.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • There is designated seating available for people with reduced mobility.
    • The lighting levels are varied.
    • There are kiosks located in the centre of the area providing tourist information.
  • Information View
    • Arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the cafe area.
    • There is not a hearing assistance system in the arrivals area.

Counter (Swissport Baggage Services)

  • Counter View
    • The counter is located in the Arrivals Hall opposite the Domestic Baggage Claim area.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is vinyl.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • When the desk is unstaffed telephone 07977 421 787 for service.

Shop(s) (WHSmith)

  • Shop Entrance View
    • The shop is located in Arrivals.
    • There is step-free access at this entrance/opening.
    • There are no doors leading into the shop(s).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point is/are approximately 2m from the shop entrance.
    • The till point(s) is/are clearly signed.
    • The height of the till point is 100cm.
    • There is not a lowered section at the till point.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Level Change (Caffè Ritazza)

  • Ramp / Slope View
    • There is a ramp/slope located to the left of the cafe.
    • The ramp/slope is used to access the service counter and seating area.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The width of the ramp/slope is 120cm (3ft 11in).
    • The lighting levels at the ramp/slope are good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located at the front and side of the cafe.
    • The step(s) is/are used to access the service counter and seating area.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.

Eating and Drinking (Caffè Ritazza)

  • The following information is for the café.
  • The café is located to the left as you exit the Domestic Baggage Claim.
  • There is ramped/sloped or stepped access to the café.
  • Full table service is available.
  • Food and/or drinks can be ordered from the service counter.
  • There is not a hearing assistance system.
  • There is ramped/sloped or stepped access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 112cm.
  • The standard height for tables is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Car Rental Desk(s)

  • The car rental desk(s) is/are located at the rear of the Arrivals Hall.
  • The car rental desk(s) is/are clearly signed.
  • There is step-free access to the car rental desk(s).
  • There is step free access to car rental desk(s) all desks.
  • The height of the car rental desk(s) is/are high (95cm+).
  • There is a lowered section at some of the car rental desks.
  • There is not a clear knee recess beneath the low/lowered section(s) of the car rental desk(s).
  • There is not a hearing assistance system at the car rental desk(s).
  • There is not a member of staff available to assist with bags at the car rental desk(s).
  • The Enterprise, Hertz and Europcar desks are to the right and the Avis and Budget desks are to the left.
    Europcar have Motability cars for rental by prior arrangement.
    Enterprise will provide hand controls by prior arrangement.
    .

Multifaith Room - The Quiet Place

  • The Multifaith - The Quiet Place is located at the top of the exit ramp in the Arrivals Hall.
  • The entrance at the top of the ramp has no door and is 77cm wide.
  • There is a dog-leg ramp (118cm wide) down to the room.
  • There is a door at the base of the ramp into the room that is heavy, opens away from you (push) and is 86cm wide.
  • Within the room there are screened areas and seats without armrests.
  • Prayer mats are available.
  • There is a separate room with a wash basin and paper towel dispenser.
  • The height of the sink is 80cm and the height of the towel dispenser is 120cm.

Ramp(s) or Slope(s) (Viewing Gallery)

  • There is a ramp/slope located next to the domestic baggage claim, in the corridor to the viewing gallery.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does not bypass the step(s).

Access To (Viewing Gallery)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the top of the ramp.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell on the ground floor and on the first floor.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located at the top of the ramp.
    • Signs indicating the location of the lift are not available from the entrance.
    • The lift is a platform lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are G and 1.
    • There are manual, heavy, double doors to access the lift lobby on the ground floor and on the first floor.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do not contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 87cm (2ft 10in).
    • The dimensions of the lift are 100cm x 148cm (3ft 3in x 4ft 10in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does not have a visual floor indicator.
    • The lift does not have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Viewing Gallery

  • The viewing gallery is located at first floor level and is accessed by the ramp from the Arrivals Hall next to the domestic arrivals luggage reclaim.
  • There are heavy double doors to enter the viewing gallery. The opening width is over 150cm.
  • The flooring is ceramic tiles which reflect light and may be slippery when wet.
  • There are handrails to both sides of the corridor.
  • There is some fixed seating with and without handrails.
  • Vending machines are available.
  • There are Departure and Arrival Information boards.
  • There are audio announcements made but there is no hearing assistance system.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located in the Domestic Baggage Claim Area next to the Arrivals Hall.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located in the Domestic Baggage Claim Area next to the Arrivals Hall.

Ramp(s) or Slope(s) (Exit Ramp)

  • There is a ramp/slope located at the rear left of the Arrivals Hall to the exit lobby.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Entrance (Exit Lobby)

  • Entrance View
    • This information is for the entrance located at the end of the exit ramp from the Arrivals Hall.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 154cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 146cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • This door is also used to enter the Arrivals Hall.

Exit (Main Exit Lobby)

  • Exit View
    • This information is for the exit located in the exit lobby.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 208cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 207cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a member of staff available for assistance at this exit.
  • Comments View
    • The main exit is also used as an entrance to the Arrivals Hall via the ramp.
    • The Park and Fly Bus phone is located to the right as you enter the exit lobby from the ramp.
    • There is a similar set of doors to the side of the lobby giving access to taxis and the coach park.
    • Within the exit lobby there are public telephones.
    • There is an internal automatic door giving a shortcut link through to the Check-in Hall.

Check-in Hall

Parking and Pick Up/Drop Off