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Arrivals Hall

Belfast International Airport, Airport Road, Belfast, BT29 4AB

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Access Guide

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COVID-19 Information

  • The terminal remains open for passenger operations as normal.
  • The Special Assistance desk is open for all inbound and outbound flights.
  • At least one airside catering unit will be open for all outbound flights.
  • Vending machines and water fountains are available 24/7.
  • The Park and Fly car park (off-site) has been temporarily closed.
  • Parts of the Main Stay and Long Stay Car Parks have also been closed, however all Blue Badge parking remains fully accessible as normal.
  • The majority of Blue Badge spaces are in the Short Stay Car Park, directly outside the terminal building and access to the Assistance Points are unaffected.
  • An external queueing system has been set up under the canopy which runs along the front of the terminal building. This queuing system is in place should room not be available within the terminal itself.
  • The front of the terminal building is served by four entrance / exit doors.
  • As part of a system to segregate arriving and departing passengers, all departing passengers must enter the building via the West Check In Entrance only.
  • The East Check In Entrance has been closed.
  • Both doors to/ from Arrivals remain in use for passengers/ family and friends to make their way to/ from the Arrivals Hall.
  • Sanitising units and queueing systems have been placed so that they have no impact on manoeuvring space.
  • There are numerous hand sanitising stations in situ around the terminal building. They are placed at all entrance and exit points as well as both before and after contact points, such as pre and post security.
  • All departure gate areas have sanitising units installed and in common / seating areas throughout the departures concourse.
  • All retailers and catering outlets also have sanitising units at their entrances.
  • Seating within the terminal building has been rearranged to support social distancing.
  • New queue systems are also in place to support distancing at main gate areas.
  • Catering outlets will have a maximum number of customers at any one time - all tables are spaced to support social distancing measures.
  • There is a one way system in place for departures whereby all departing passengers must enter the building via the West Check In Entrance.
  • From there they can access Check In, Departures and also proceed to the Arrivals Hall / Exit.
  • Arriving Passengers however cannot enter the Departures area without exiting the terminal first.
  • Signage is in place to advise that only one group is permitted in a lift at a time and some areas of the terminal are "Keep Right" or "Keep Left", including some staircases.
  • All one way or one side directions are clearly indicated by way of new signage.
  • Floor markings are in place in all queue areas throughout the terminal and in areas where passengers may congregate such as baggage belts and security loading areas.
  • Signage is in place throughout the terminal on walls, on Flight Information Display Screens and announcements are made via the tannoy system.
  • Directional arrows have also been placed on the floor to support passenger flow.
  • All desks and contact points in the terminal have perspex screens installed including Check In, Departure Gates, Special Assistance desk, Retailers, Car Hire and Passport Control.
  • Two toilet facilities have been temporarily closed - The Lagan Bar and Gate 26. Alternative toilet facilities are located a short distance away. This has no impact on PRM toilet facilities which all remain in use.
  • The Changing Places facility at Gate 18 / The Northern Quarter, remains fully open and operational with an enhanced cleaning schedule.
  • Family rooms and any passenger shower facilities remain open as normal.
  • All staff in the terminal, irrespective of their employer or role are responsible for supporting Covid-19 measures in place.
  • A member of staff will be at the terminal entrance at busy periods to assist.
  • Face masks are mandatory within the terminal building.
  • Anyone who cannot wear a face mask could be asked to provide a medical note for this by their airline/ airline representative or denied the right to fly.
  • We recommend advising your airline at the time of booking of any condition that would mean you cannot wear a mask.
  • Face masks and hygiene kits are available to purchase in a vending machine in the Check In Hall.
  • All Staff in the airport will be wearing face coverings at all times, unless behind a protective screen.
  • An enhanced cleaning regime is in place to include; greater emphasis on contact points such as lift buttons and door handles, all trollies and wheelchairs are sanitised after every use, all surfaces "fogged" with a 72 hour disinfectant spray, all security trays sanitised after use.
  • The airport fully supports the installation and use of the "Stop Covid NI" track and trace app.
  • For more information around COVID-19 and the measure put in place by the airport please click here.

Getting Here

Getting Help and Assistance

  • To book and obtain special assistance and for information please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Team members receive deaf awareness training.
  • There is not a member of staff trained in Irish Sign Language.
  • The alternative formats documents can be provided in include; Braille.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, shower chairs, hoist slings and mobile hoists.
  • To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in the International Departures corridor.
  • For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

Domestic and International Arrivals

Arrivals

  • There is step-free access throughout the arrivals hall.
  • Circulation View
    • The type of flooring in corridors/walkways is vinyl and tiles.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • There is designated seating available for people with reduced mobility.
    • The lighting levels are varied.
    • There are kiosks located in the centre of the area providing tourist information.
  • Information View
    • Arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the cafe area.
    • There is not a hearing assistance system in the arrivals area.

Counter (Swissport Baggage Services)

  • Counter View
    • The counter is located in the Arrivals Hall opposite the Domestic Baggage Claim area.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is vinyl.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • When the desk is unstaffed telephone 07977 421 787 for service.

Shop(s) (WHSmith)

  • Shop Entrance View
    • The shop is located in Arrivals.
    • There is step-free access at this entrance/opening.
    • There are no doors leading into the shop(s).
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point is/are approximately 2m from the shop entrance.
    • The till point(s) is/are clearly signed.
    • The height of the till point is 100cm.
    • There is not a lowered section at the till point .
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Level Change (Caffè Ritazza)

  • Ramp / Slope View
    • There is a ramp/slope located to the left of the cafe.
    • The ramp/slope is used to access the service counter and seating area.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The width of the ramp/slope is 120cm (3ft 11in).
    • The lighting levels at the ramp/slope are good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located at the front and side of the cafe.
    • The step(s) is/are used to access the service counter and seating area.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.

Eating and Drinking (Caffè Ritazza)

  • The following information is for the café.
  • The café is located to the left as you exit the Domestic Baggage Claim.
  • There is ramped/sloped or stepped access to the café.
  • Full table service is available.
  • Food and/or drinks can be ordered from the service counter.
  • There is not a hearing assistance system.
  • There is ramped/sloped or stepped access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 112cm.
  • The standard height for tables is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Car Rental Desk(s)

  • The car rental desk(s) is/are located at the rear of the Arrivals Hall.
  • The car rental desk(s) is/are clearly signed.
  • There is step-free access to the car rental desk(s).
  • There is step free access to car rental desk(s) all desks.
  • The height of the car rental desk(s) is/are high (95cm - 110cm).
  • There is a lowered section at some of the car rental desks.
  • There is not a clear knee recess beneath the low/lowered section(s) of the car rental desk(s).
  • There is not a hearing assistance system at the car rental desk(s).
  • There is not a member of staff available to assist with bags at the car rental desk(s).
  • The Enterprise, Hertz and Europcar desks are to the right and the Avis and Budget desks are to the left.
    Europcar have Motability cars for rental by prior arrangement.
    Enterprise will provide hand controls by prior arrangement.
    .

Multifaith Room - The Quiet Place

  • The Multifaith - The Quiet Place is located at the top of the exit ramp in the Arrivals Hall.
  • The entrance at the top of the ramp has no door and is 77cm wide.
  • There is a dog-leg ramp (118cm wide) down to the room.
  • There is a door at the base of the ramp into the room that is heavy, opens away from you (push) and is 86cm wide.
  • Within the room there are screened areas and seats without armrests.
  • Prayer mats are available.
  • There is a separate room with a wash basin and paper towel dispenser.
  • The height of the sink is 80cm and the height of the towel dispenser is 120cm.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located in the Domestic Baggage Claim Area next to the Arrivals Hall.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located in the Domestic Baggage Claim Area next to the Arrivals Hall.

Ramp(s) or Slope(s) (Exit Ramp)

  • There is a ramp/slope located at the rear left of the Arrivals Hall to the exit lobby.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Entrance (Exit Lobby)

  • Entrance View
    • This information is for the entrance located at the end of the exit ramp from the Arrivals Hall.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 154cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 146cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • This door is also used to enter the Arrivals Hall.

Exit (Main Exit Lobby)

  • Exit View
    • This information is for the exit located in the exit lobby.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 208cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 207cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a member of staff available for assistance at this exit.
  • Comments View
    • The main exit is also used as an entrance to the Arrivals Hall via the ramp.
    • The Park and Fly Bus phone is located to the right as you enter the exit lobby from the ramp.
    • There is a similar set of doors to the side of the lobby giving access to taxis and the coach park.
    • Within the exit lobby there are public telephones.
    • There is an internal automatic door giving a shortcut link through to the Check-in Hall.

Check-in Hall

Parking and Pick Up/Drop Off