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Aspen Ward and High Dependency Unit (HDU)

St Peter's Hospital, Guildford Road, Chertsey, Surrey, KT16 0PZ

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Accessibility Guide

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Getting To The Hospital

  • By Road
    • St Peter’s Hospital is located between Woking and Chertsey approximately 1.5 miles away from junction 11 of the M25. From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
    • The hospital has a couple of onsite car parks all of which are chargeable including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital. Parking charges are as follows: First 20 minutes Free for drop off Up to 2 hours £3.50 2 to 3 hours £4.00 3 to 4 hours £5.00 4 to 5 hours £6.00 5 to 6 hours £7.00 6 to 24 hours £8.00 Up to one week £20.00 For Blue Badge holders who may find it easier to pre-purchase parking tickets, we now offer the facility for you to purchase up to six 2 hour tickets in advance, at £3.50 each. You can do this through our Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital. For those with mobility issues who find it difficult to reach our clinics or wards, our porters can be pre-booked to help you on arrival. Please call 01932 722036 two days in advance and one of our team will make sure they are on hand to greet you when you arrive. Parking concessions We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors Weekly parking permit - £20.00 Patients attending Haematology/Oncology Day units Free for period of treatment Patients attending long term cardiac rehabilitation clinics Free for period of treatment Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital Three weekly permit - £20.00.
  • By Bus
    • There are regular bus services operating to St Peter’s Hospital from Woking, Staines and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors. Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
  • By Train
    • The nearest train stations to the hospital are in Chertsey (approximately 1.1 miles away) or Woking (approximately 4.4 miles away). Both stations are on the main bus routes.
  • Useful Links

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located next to the reception desk on Level 1 of the Outpatients Building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723553.
  • The email address for the Patient Advice and Liaison Service (PALS) is patient.advice@asph.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at major junctions throughout the hospital corridors.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Additional hospital services link (new tab) - click here.
  • Comments
    • PALS can be contacted from any internal hospital phone by dialling 3553.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 320cm x 560cm (10ft 6in x 18ft 4in).
    • The nearest Blue Badge bay is 70m (76yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 75m (82yd 1in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is a designated drop off point.
    • The drop off point is located in front of the entrance.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.
  • Comments
    • Patient/visitor parking is situated in a number of places. These include pay and display and pay on exit car parks. There are a number of Blue Badge bays close to hospital entrances.
    • Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
    • Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.

Getting To (Aspen Ward and High Dependency Unit (HDU))

  • Aspen Ward and High Dependency Unit (HDU) is/are located on Level 4 of the Duchess of Kent Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to Aspen Ward and High Dependency Unit (HDU) is via the Duchess of Kent Wing entrance.
  • After entering the hospital via the Duchess of Kent Wing entrance, turn right and follow the corridor past two sets of double doors until you reach the lifts on your right hand side. Take the lifts to level 4. On exiting turn left and proceed along the corridor and through the open double doors. Continue to the end of the corridor and the entrance to the Aspen Ward and High Dependency Unit is on the right hand side.
  • There is step free access to Aspen Ward and High Dependency Unit (HDU).
  • Aspen Ward and High Dependency Unit (HDU) is approximately 33m from the lift.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Duchess of Kent Wing Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 160cm (5ft 3in) wide.
  • Comments
    • This entrance leads into level 3 of the hospital.

Other Floors

  • Steps
    • The floors which are accessible by stairs are 2, 3, 4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located to the right on entering the building.
  • The lift is approximately 40m (43yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2, 3, 4.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are over 130cm from floor level.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments
    • There are 2 identical lifts at this location.

Outside Access (Ward Entrance)

  • This information is for the entrance located on Level 4 of the Duchess of Kent Wing.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 175cm (5ft 9in).

Level Change (Ward Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Reception

  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are bright.

Ward

  • There is level access in the ward.
  • The ward is unisex.
  • There is/are 8 side room(s) available.
  • The area/room/bay surveyed was Bay A.
  • There is a/are door(s) to the area/room/bay.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 140cm (4ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
  • The bed(s) is/are adjustable.
  • The bed(s) has/have bedside storage.
  • Bedside services available include; televisions, telephones, radios, the internet, text messaging, games and hospital information.
  • These services are chargeable.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by loop.
  • There is an accessible toilet for visitors to use on the ward.
  • There is not a standard toilet for visitors to use on the ward.
  • There is a bathroom on the ward.
  • Lighting levels are bright.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.
  • Opening Times
    • Monday 15:00 - 16:30.
    • Monday 18:00 - 20:00.
    • Tuesday 15:00 - 16:30.
    • Tuesday 18:00 - 20:00.
    • Wednesday 15:00 - 16:30.
    • Wednesday 18:00 - 20:00.
    • Thursday 15:00 - 16:30.
    • Thursday 18:00 - 20:00.
    • Friday 15:00 - 16:30.
    • Friday 18:00 - 20:00.
    • Saturday 15:00 - 16:30.
    • Saturday 18:00 - 20:00.
    • Sunday 15:00 - 16:30.
    • Sunday 18:00 - 20:00.

Accessible Bathroom

  • Accessible bathroom facilities are available.
  • Location and access
    • The bathroom is unisex.
    • The bathroom is not for the sole use of disabled people.
    • There is pictorial signage on or near the accessible bathroom door.
    • The accessible bathroom is 50m (54yd 2ft) from the entrance.
    • There is level access to the accessible bathroom.
  • Features and dimensions
    • A key is not required for the accessible bathroom.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the door is 120cm (3ft 11in).
    • The door weight is light.
    • The dimensions of the bathroom are 330cm x 330cm (10ft 10in x 10ft 10in).
    • The bathroom has a non-slip floor.
    • The bathroom does not have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
    • There is a functional emergency alarm available.
    • Disposal facilities are available.
    • There is not a coat hook.
  • Position of fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 110cm (3ft 7in) high.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin height is 85cm (2ft 9in).
    • The tap type is lever.
    • There is not a mixer tap for the wash basin.
    • There are mirrors in the accessible bathroom.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath details
    • There is a bath.
    • The height of the side of the bath from floor level is 80cm (2ft 7in).
    • The height is not adjustable.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is not a shower over the bath.
  • Wheel in shower details
    • There is not a wheel in shower.
  • Colour contrast and lighting
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Shower

  • Accessible shower facilities are available.
  • The showers are located in the accessible toilet.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, and a shower chair.
  • There is level access to the services from the shower facilities.

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located in Bay A.
    • This accessible toilet is approximately 30m (32yd 2ft) from the ward entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 170cm x 210cm (5ft 7in x 6ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 85cm (2ft 9in).
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

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