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Assembly Hall Theatre

Crescent Road, Tunbridge Wells, Kent, TN1 2LU

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Access Guide

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Introduction

  • This venue is for hire.
  • It can be used for concerts/theatre use or as a hall.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Tunbridge Wells.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Tunbridge Wells.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The car park is located on Crescent Road.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 185cm x 580cm (6ft 1in x 19ft 0in).
    • On street Blue Badge parking is located on Civic Way.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • There are 30 minute parking bays that can be used as a drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located on Civic Way.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located leading from the pavement to the entrance.
  • There is / are 2 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Accessible Entrance)

  • This information is for the entrance located on Civic Way.
  • There is level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 127cm (4ft 2in) wide.

Reception (Box Office)

  • The reception desk is 15m (16yd) from the accessible entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Opening Times View
    • Monday 12:00 - 17:00.
    • Tuesday 12:00 - 17:00.
    • Wednesday 12:00 - 17:00.
    • Thursday 12:00 - 17:00.
    • Friday 12:00 - 17:00.
    • Saturday 10:00 - 17:00.
    • Sunday Closed.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Music is played in the foyer and bar area.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.
  • Customers can charge scooters or wheelchairs at the venue.

Level Change (Inside Access)

  • There are steps to access this area / service.
  • The steps are located opposite the main entrance.
  • There is / are 10 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-UG-Circle.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Other View
    • The services on the floors which are not accessible are the circle.

Lift

  • There is a lift for public use.
  • The lift is located in the foyer opposite reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-UG.
  • The lift is 7m (22ft 12in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 93cm x 140cm (3ft 1in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located in the middle of the auditorium.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit beside or behind you.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is a headset.
  • Staff are trained to use the hearing system.
  • A deposit is required for the sound enhancement system.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • There is a £5 deposit for the sound enhancement headset.
    • There is an infra red system fitted in the auditorium.
    • Carers are addmitted free.
    • The photograph shows the bank of theatre seating.
    • When set out, the centre row is withdrawn leaving room for 10 wheelchairs.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 20m (22yd) from the accessible entrance.
    • The accessible toilet is located at lower ground level next to the bar.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 155cm x 204cm (5ft 1in x 6ft 8in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 115cm (3ft 9in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located at lower ground level next to the bar.
    • The female and male toilets are 22m (24yd) from the accessible entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • This is by lift.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard female and male toilets.
    • The height of the baby change table once extended is 92cm (3ft 0in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.