You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about assisted travel at the airport please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact Assisted Travel Team.
• There is a portable hearing loop available, which can be used by passengers when using the airport.
  If you wish to use the portable hearing loop please either contact the airport in advance or go to the assisted travel counter in the main terminal building.
• There is a changing places facility located next to the Check-in Desks.

You are on Related Access Guides (Arrivals Gates). Skip to the next section.

Related Access Guides (Arrivals Gates)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• For information about Arrival Gates please see the links below.
• Arrivals Gates 1-3 link (new tab) - click here
• Arrivals Gate 4 link (new tab) - click here
• Arrivals Gates 5-10 link (new tab) - click here

You are on Entrance (Border Control to Baggage Reclaim). Skip to the next section.

Entrance (Border Control to Baggage Reclaim)

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• Entrance View
  • This information is for the entrance located just beyond the Border Control desk.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 170cm.

You are on Entrance (Arrivals Corridor to Baggage Reclaim). Skip to the next section.

Entrance (Arrivals Corridor to Baggage Reclaim)

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• Entrance View
  • This information is for the entrance located along the arrivals corridor.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 240cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
• Comments View
  • If there is an International Flight arriving at the same time, there is a separate set of doors along the departure corridor which give access to Baggage Reclaim Belt 2.
  • The doors are automatic and 175cm wide.

You are on Baggage Claim (Baggage Reclaim Belt 1). Skip to the next section.

Baggage Claim (Baggage Reclaim Belt 1)

• Baggage reclaim belt 1 is used for both domestic and international arrivals. When it is used for international arrivals passengers pass through the customs checks area but exiting to the arrivals hall.
• There are 1 baggage carousels.
• The baggage carousels are clearly signed.
• The type of flooring in this area is tiles.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.
• There is seating available in the baggage claim area.
• There is a mixture of seating with and without armrests.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Accessible Toilet(s) (Baggage Reclaim Belt 1 - Right Transfer). Skip to the next section.

Accessible Toilet(s) (Baggage Reclaim Belt 1 - Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located just off the walkway leading from baggage reclaim belt 1 to baggage reclaim belt 2.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 200cm x 250cm (6ft 7in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 140cm (4ft 7in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.

You are on Standard Toilet(s) (Baggage Reclaim Belt 1). Skip to the next section.

Standard Toilet(s) (Baggage Reclaim Belt 1)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located just off the walkway leading from baggage reclaim belt 1 to baggage reclaim belt 2.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are additional ambulant cubicles with differing rail configurations.
  • The height of the wash basin(s) is 74cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room (Baggage Reclaim Belt 1). Skip to the next section.

Parent and Baby Room (Baggage Reclaim Belt 1)

• There is a parent and baby room for public use.
• The parent and baby room is located just off the walkway leading from baggage reclaim belt 1 to baggage reclaim belt 2.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Baggage Claim (Baggage Reclaim Belt 2). Skip to the next section.

Baggage Claim (Baggage Reclaim Belt 2)

• There are 1 baggage carousels.
• The baggage carousels are clearly signed.
• The type of flooring in this area is vinyl.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.
• There is seating available in the baggage claim area.
• There is a mixture of seating with and without armrests.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Counter (Baggage Enquiries). Skip to the next section.

Counter (Baggage Enquiries)

• The counter is located to the right of Baggage Reclaim Belt 2.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is very high (111cm+).
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.

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• Comments View
  • If the counter is not staffed there is a telephone located on the counter to contact a member of the baggage team.

You are on Accessible Toilet(s) (Baggage Reclaim Belt 2 - Right Transfer). Skip to the next section.

Accessible Toilet(s) (Baggage Reclaim Belt 2 - Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of baggage reclaim belt 2.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 180cm x 250cm (5ft 11in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin, sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.

You are on Standard Toilet(s) (Baggage Reclaim Belt 2). Skip to the next section.

Standard Toilet(s) (Baggage Reclaim Belt 2)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at the rear of the Baggage Reclaim Belt 2.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Entrance (Baggage Reclaim to Arrivals). Skip to the next section.

Entrance (Baggage Reclaim to Arrivals)

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• Entrance View
  • This information is for the entrance located at the rear of belt 2.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 90cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 90cm.

You are on Related Access Guides (Arrivals Hall). Skip to the next section.

Related Access Guides (Arrivals Hall)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• For information about the Arrivals Hall please see the link below .
• Arrivals Hall link (new tab) - click here