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Balaam Leisure Centre

14 Balaam Street, Plaistow, London, E13 8AQ

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Access Guide

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Introduction

  • Services / facilities within the building include the main and teaching pool, studio and fitness suite.
  • Comments View
    • The pools and studio are on the ground floor and are accessible.
    • The fitness suite is on the lower ground floor and is accessible by stairs only.
    • Opening times for each facility may vary.
    • The centre operates some women-only sessions in the gym and pool.
    • Please see the venue webite for the full timetable.

Opening Times

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Ham.
  • The nearest underground station is Plaistow - District and Hammersmith and City Lines.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on whitwell road, opposite the venue.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 132cm (4ft 4in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 6 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Reception

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Comments View
    • There are self service computers and units that allow customers to sign up, book classes or purchase a day pass.
    • There are security barriers that are opened with a swipe card that members are given.
    • The width of the security barriers is 90cm.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the fitness suite.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • After the security barriers there is seating with viewing windows to the pools.
    • There are drink and snack vending machines in this area.
    • One of the machines has its controls within 120cm.
    • Picture 2 shows the group exercise studio.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the lower ground floor.
    • The fitness suite is 60m (65yd 1ft) from the reception.
    • There is not level access to the fitness suite.
    • Access To Fitness Suite.
    • There are not doors into the fitness suite.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is not level access to all of the equipment.
  • Comments View
    • There are security barriers to access the fitness suite.
    • The barriers have a width of 90cm.

Level Change (Access Through Out The Fitness Suite)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the centre of the fitness suite.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Level Change (Access to Fitness Suite)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the corridor leading to the fitness suite stairs.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the corridor leading to the fitness suite.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does not bypass the step(s).

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • The steps are into the teaching pool.
    • The main pool has ladder type steps only.
    • The pool hoist can be moved for use in either pool.

Standard Changing Room (Pool Changing Rooms)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 50m (54yd 2ft) from the main entrance.
  • The standard changing room(s) is/are approximately 46m (50yd 11in) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the pool.
  • The standard changing room(s) surveyed is/are located to the right off the main corridor.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There is a baby changing unit within one of the cubicals in the chaning room.
    • The height of this unit is 90cm.

Standard Changing Room (Fitness Suite Changing Room)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 50m (54yd 2ft) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the fitness suite.
  • The standard changing room(s) surveyed is/are located on the lower ground floor.
  • There is not level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Accessible Shower

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located in the accessible toilet located next to the group changing area.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 44cm (1ft 5in).
  • Other facilities available include; accessible toilet.
  • There is level access to the services from the accessible shower facilities.
  • Comments View
    • This room can be used by either sex.
    • Access to the pool from this room is via either the male or female standard changing rooms.
    • It is approximately 20m to the pool from this accessible shower/ toilet.

Accessible Toilet (Unisex Pool Changing Room)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
    • This accessible toilet is located next to the group changing rooms, between the male and female standard pool changing rooms.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is light.
    • The dimensions of the accessible toilet are 280cm x 254cm (9ft 2in x 8ft 4in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 215cm (7ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is an additional accessible toilet cubicle within the standard changing rooms.

Standard Toilet(s) (Swimming Pool Changing Room)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located within the standard male and female pool changing rooms.
    • The female and male toilets are approximately 45m (49yd 8in) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the pool changing rooms.
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The freestanding baby change bench is 90cm high.
    • There are additional standard toilets within the dry changing rooms on the lower ground floor.

Standard Toilet(s) (Fitness Suite Changing Room)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.