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Basingstoke Discovery Centre and Library

19-20 Westminster House, Festival Place, Basingstoke, Hampshire, RG21 7LS

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Access Guide

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Introduction

  • The Discovery Centre is located on the first floor of the building.
  • The Discovery Centre can also be contacted viaFACEBOOK.

Opening Times

  • Monday 08:30 - 18:30.
  • Tuesday 08:30 - 18:30.
  • Wednesday 08:30 - 18:30.
  • Thursday 08:30 - 18:30.
  • Friday 08:30 - 18:30.
  • Saturday 08:30 - 16:30.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Basingstoke.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Basingstoke.
  • The venue is in a shopping mall.

Parking

  • The venue does not have its own car park.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located leading up to the first floor.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.

Lift

  • There is a lift for public use.
  • The lift is located in Festival Place.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 5m (16ft 5in) from main entrance.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 138cm x 150cm (4ft 6in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Main Entrance)

  • This information is for the entrance located in Festival Place.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 186cm (6ft 1in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 186cm (6ft 1in) wide.

Reception

  • The reception desk is 20m (22yd) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Comments
    • The door width of the Business and Learning Suite is 72cm.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A large text keyboard and large rollerball mouse is / are available.
  • Equipment available for people with a visual impairment includes a screen magnifier.
  • Comments
    • Hearing and sight loss clinics are run here by Adult Services.

Changing Places

  • Location and access
    • The facility is located on the firstfloor.
    • The facility is approximately 6m (6yd 1ft) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from the reception staff.
    • The dimensions of the facility are 390cm x 330cm (12ft 10in x 10ft 10in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 260cm (8ft 6in).
    • The transfer space on the right as you face the toilet is 60cm (1ft 12in).
    • Wall mounted grab rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on the left.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is not available.
    • It is out of reach (higher than 10cm (4") from the floor).

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the main entrance.
    • This accessible toilet is located to the right as you enter the library.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 340cm x 145cm (11ft 2in x 4ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 83cm (2ft 8in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.