Access Guide
Introduction
- Services / facilities within the building include a guard room, operations room, plotting room, briefing room, museum and toilet facilities.
- Related link Battle of Britain Visitor Centre.
- Https://www.accessable.co.uk/london-borough-of-hillingdon/access-guides/battle-of-britain-visitor-centre
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Comments
View
- Due to the bunker's accessibility issues, a video tour is available in the wheelchair accessible auditorium located within the visitor centre and comes free with a visitor centre ticket.
Opening Times
- Monday 10:00 - 16:30.
- Tuesday 10:00 - 16:30.
- Wednesday 10:00 - 16:30.
- Thursday 10:00 - 16:30.
- Friday 10:00 - 16:30.
- Saturday 10:00 - 16:30.
- Sunday 10:00 - 16:30.
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Comments
View
- The Museum and Bunker are open for guided tours every weekday throughout the year.
- Tours normally operate at 10:00 and 14:00 each day.
- Evening or weekend visits can be requested by special arrangement, subject to guides being available.
- All visits must be booked in advance by calling 01895 238 154. Additional tours can be arranged in advance.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is West Drayton.
- The nearest underground station is Uxbridge.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 440cm x 450cm (14ft 5in x 14ft 9in).
- The nearest Blue Badge bay is 41m (44yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 45m (49yd 8in) from the main entrance.
- The route from the car park to the entrance is not accessible to a wheelchair user.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the bunker.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are permanently held open.
- The width of the door opening is 114cm (3ft 9in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 92cm (3ft).
Level Change (Main Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 12 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is not a/are not handrail(s) at the step(s).
Other Floors (Bunker)
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Steps
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- The floors which are accessible by stairs are Ground to Bunker.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are a plotting room, briefing room, museum & the standard toilets.
Inside Access
- There is not level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- The lighting levels are varied.
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Comments
View
- The hearing loop is situated in the plotting room.
Bunker
- The Operation Room is a series of rooms on 2 levels, some 18 metres (60 feet) underground and is reached via 76 steps.
- The plotting room, with it's large map table and squadron display boards, is exactly how it was when Winston Churchill visited on 15th September 1940.
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are not available.
- Video tours are not available.
- There is a hearing assistance system.
- The hearing system is a fixed loop.
- Staff are trained to use the the hearing system.
- There is not a wheelchair to borrow.
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Comments
View
- Admission is by voluntary donation and tours last for 1.5 hours to 2 hours.
Level Change (Access to the Plotting Room)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading to the plotting room.
- There is/are 4 step(s) to the area/service.
- The lighting levels at the step(s) are low.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Other Floors (Museum)
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Steps
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- The floors which are accessible by stairs are Bunker - Museum.
- There are 15 steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is not a landing.
- The lighting levels are medium.
Accessible Toilet
- There is not an/are not accessible toilet(s) within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located off the main corridor.
- The female toilet(s) is/are approximately 7m (7yd 1ft) from the stairs.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located off the main corridor.
- The male toilet(s) is/are approximately 6m (6yd 1ft) from the stairs.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels are medium.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located off the main corridor.
- The shared toilet(s) is/are approximately 11m (12yd 1in) from the stairs.
- Inside the venue, there is not level access to the shared toilet(s).
- Lighting levels are medium.
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Comments
View
- There is one medium height step leading to the female standard toilets and one shallow step leading to the male standard toilets.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.