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Bella Luce Hotel

La Fosse, St Martin, Guernsey, GY4 6EB

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Access Guide

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Introduction

  • Comments View
    • The Bella Luce hotel is the only four AA red star property on the stunning island of Guernsey, ranking it in the top 200 in the UK and Ireland and is also a member of Small Luxury Hotels of the World.
    • Food serving times are:.
    • Breakfast - 07:00 - 10:00.
    • Lunch - 12:00 - 14:30.
    • Dinner - 18:30pm - 21:30.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Opening Times (Bar)

  • Monday 10:00 - 00:45.
  • Tuesday 10:00 - 00:45.
  • Wednesday 10:00 - 00:45.
  • Thursday 10:00 - 00:45.
  • Friday 10:00 - 00:45.
  • Saturday 10:00 - 00:45.
  • Sunday 12:00 - 00:45.
  • Comments View
    • Food serving times;
    • Breakfast 7am - 10am
    • Lunch Noon - 2.30pm
    • Dinner 6.30pm - 9.30pm.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 260cm x 450cm (8ft 6in x 14ft 9in).
    • The nearest designated bay is 16m (17yd 1ft) from the accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 130cm (4ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open away from you (push).
    • The doors are single width.
    • The door opening is 77cm (2ft 6in) wide.

Level Change (Main Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.
  • Comments View
    • There is also one shallow step in front of the second entrance.

Outside Access (Accessible Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 77cm (2ft 6in) wide.

Level Change (Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • The width of the ramp or slope is 115cm (3ft 9in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 5 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).

Reception

  • The desk is 3m (3yd 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • There is not a hearing assistance system.
  • Opening Times View
    • Monday 07:00 - 23:00.
    • Tuesday 07:00 - 23:00.
    • Wednesday 07:00 - 23:00.
    • Thursday 07:00 - 23:00.
    • Friday 07:00 - 23:00.
    • Saturday 07:00 - 23:00.
    • Sunday 07:00 - 23:00.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the ground floor.

Room

  • General Information View
    • The Tourist Board rating is 4 Star.
    • There are 23 rooms in total.
    • There are 2 standard ground floor rooms.
    • There are 21 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • Adjoining rooms are available.
  • Comments View
    • Room 203 on the top floor has an adjoining room.

Outside Access (Garden Restaurant & Bar)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 85cm (2ft 9in) wide.

Level Change (Garden Restaurant & Bar)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately to the right on entering.
  • The ramp does not have handrails.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located immediately to the right on entering.
  • There is / are 2 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.
  • Comments View
    • There is a portable ramp to gain access which was not available at the time of the survey.

Eating and Drinking (Garden Restaurant & Bar)

  • The following information is for the restaurant/bar.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 62cm (2ft).
  • The distance between the floor and the highest table is 62cm (2ft).
  • The standard height for tables is 62cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There is one deep step without handrails leading to the Cellar Lounge area.

Level Change (Reception Area to Restaurant/Bar)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading from reception to restaurant, bar & function room.
  • There is / are 4 step(s) to the area / service.
  • The lighting levels at the steps are low.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The services / areas on the floors which are not accessible are 21 rooms.

Swimming Pool (Outdoor Swimming Pool)

  • For seasonal use only, the pool was closed down and covered at the time of the survey.

Accessible Toilet

  • Accessible toilet facilities are available.

Standard Toilet(s)

Level Change (Female Standard toilets)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.
  • Comments View
    • There is also a medium step immediately beyond the entrance.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.