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Bentall Centre

Wood Street, Kingston upon Thames, Surrey, KT1 1TP

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Access Guide

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Opening Times

  • Monday 09:30 - 18:00.
  • Tuesday 09:30 - 18:00.
  • Wednesday 09:30 - 18:00.
  • Thursday 09:30 - 21:00.
  • Friday 09:30 - 18:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Kingston upon Thames.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Kingston.

Parking (Car Park B)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 35 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
    • The nearest Blue Badge bay is 3m (3yd 10in) from the lift.
    • The furthest Blue Badge bay is 29m (31yd 2ft) from the lift.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • There are 35 designated bays spread over all floors ( LG-12 ) in the car park.
    • There are blue ceiling lights over designated bays, illuminated lights indicate spaces.
    • There is a refuge point located at the stairwell on every level of the car park.
    • The venue has 2 other car parks.
    • Car park A, with 10 designated bays on level 8 (Bridge to the Bentall Centre level) and Seven Kings, which has 35 designated bays at ground level.

Outside Access (Fife Road Entrance)

  • This information is for the entrance located at the side of the venue.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.

Level Change (Fife Road Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of and immediately beyond the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • Comments
    • This entrance also has 2 single manual doors.

Outside Access (Wood Street Entrance)

  • This information is for the entrance located at the side of the venue.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • Comments
    • This entrance also has 4 sets of manual doors.
    • There is a bus stop directly outside this entrance.

Outside Access (Clarence Street Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • There is a small raised threshold in the doorway.
  • Comments
    • This entrance also has 2 sets of double manual doors available.

Level Change (Clarence Street Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of and immediately beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played in some parts of the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.
  • Comments
    • There is a bridge link to level 8 of the car park from the shopping centre located on the 2nd floor.

Other Floors

  • Steps
    • The floors which are accessible by stairs are Car Park G-12.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Other Floors

  • Steps
    • The floors which are accessible by stairs are Shopping Centre LG-G-1-2-3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is low.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2-3.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is medium.
  • Comments
    • All floors are accessible via escalators.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-2-4-6-8-10-12.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Lift (Shopping Centre)

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Shopping Centre LG-G-1-2-3.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 200cm x 100cm (6ft 7in x 3ft 3in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Accessible Changing Room

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 40m (43yd 2ft) from the second floor lift.
    • This accessible toilet is located on level 2.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Shopmobility store.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilets.
  • Comments
    • There are 3 accessible toilets available on Level 2.
    • All accessible toilets have identical measurements and fixtures, 2 have lateral transfer to the left and 1 to the right.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s)
    • The female toilet facilities that were surveyed are located on level 2.
    • The female toilet(s) is/are 43m (47yd 1in) from the second floor lift.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s)
    • The male toilet facilities that were surveyed are located on level 2.
    • The male toilet(s) is/are 42m (45yd 2ft) from the second floor lift.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Comments
    • Staff are trained to take TypeTalk calls.