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Biggleswade Citizens Advice Bureau

Century House, Market Square, Biggleswade, Bedfordshire, SG18 8UU

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Access Guide

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Introduction

Opening Times

  • Monday 10:00 - 14:30.
  • Tuesday 10:00 - 14:30.
  • Wednesday 10:00 - 14:30.
  • Thursday 10:00 - 14:30.
  • Friday Closed.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Biggleswade.
  • Comments View
    • The venue is part of the same building as the bus station.
    • It is located off the High Street, between Hitchin Road and Market Place.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is White Hart Car Park.
    • The car park is located on the south side of the High Street, at the junction with Station Road.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 360cm x 450cm (11ft 10in x 14ft 9in).
    • On street Blue Badge parking is located in Market Place.
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 240cm x 450cm (7ft 10in x 14ft 9in).
    • Standard marked parking bays are located in Market Place.
    • There is not a designated drop off point.
  • Comments View
    • All parking in The White Hart car park and standard parking in Market Place is limited to 1 hour.
    • Blue Badge parking is limited to 4 hours.
    • Parking in Market Place may be suspended on market days (Tuesdays and Saturdays.)
    • There are long-stay car parks in Rose Lane and Chestnut Avenue, off the north side of the High Street.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 148cm (4ft 10in).

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in some areas for privacy reasons.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 6m (6yd 1ft) from the main entrance.
    • This accessible toilet is located in the staff area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 148cm x 196cm (4ft 10in x 6ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • The accessible toilet is for the use of customers only.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.