Access Guide

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Opening Times (Concierge Desks)

Bluewater is located to the south west of Greenhithe, off the B255, which is accessed via the A2 at Bean Interchange. Follow the signs for Bluewater from the A2.
There are six car parks surrounding the shopping centre. There are four multi-storey car parks - Guildhall Car Park, Plaza Car Park, Rose Gallery Car Park, and Thames Walk Car Park. There are two open air car parks - Village Car Park and Winter Garden Car Park.
There is a bus stop within 150 metres of the shopping centre.
There is an onsite bus station and transit hub.
For more information on Bluewater Bus Station and Transit Hub please click here (opens new tab).
The nearest railway station is Greenhithe.
Bluewater is a 25 minute bus ride away from Greenhithe Railway Station, which connects you to all major cities in the UK.
For more information on Greenhithe Station - National Rail please click here (opens new tab).

Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
Guest Services Associates do receive training in escorting visually impaired people.
Alternative formats of the shopping centre map are available in large print.
There is an assistance dog toilet or toileting area at the venue/nearby.
The assistance dog toilet or toileting area is located on the grassed areas around the site.
There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
The place of safety is located on Lower Rose Gallery, in The Quiet Place.
Water bowls for assistance dogs are not available.
There are mobility aids available.
The mobility aids available include mobility scooters and wheelchairs.
To obtain mobility aids please contact Ability Plus.

The counter is located on the lower level of Moon Court.
There is step-free access to the counter.
There is a clear unobstructed route to the counter.
There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
The counter is not placed in front of a background which is patterned.
The lighting levels at the counter are good.
The height of the counter is 103cm .
There is sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The height of the lowered section of the counter is 74cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is not a clear knee recess beneath the low/lowered section of the counter.
There is not a clear list of services at the counter.
There is not a digital wayfinding touchscreen at the counter.
There is not a hearing assistance system at the counter.
The type of flooring in this area is marble.
There is not a waiting area close to the counter.

The counter is located on Upper Sun Court.
There is step-free access to the counter, via lift.
There is a clear unobstructed route to the counter.
There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
The counter is not placed in front of a background which is patterned.
The lighting levels at the counter are good.
The height of the counter is 121cm .
There is not sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The height of the lowered section of the counter is 81cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is not a clear knee recess beneath the low/lowered section of the counter.
There is not a clear list of services at the counter.
There is not a digital wayfinding touchscreen at the counter.
There is not a hearing assistance system at the counter.
There is not a waiting area close to the counter.

The counter is located on Upper Star Court.
There is step-free access to the counter, via lift.
There is a clear unobstructed route to the counter.
There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
The counter is not placed in front of a background which is patterned.
The lighting levels at the counter are good.
The height of the counter is 122cm .
There is not sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The height of the lowered section of the counter is 82cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is not a clear knee recess beneath the low/lowered section of the counter.
There is not a clear list of services at the counter.
The Guest Services Counter is used for centre information and Bluewater Gift Cards.
There is not a digital wayfinding touchscreen at the counter.
There is not a hearing assistance system at the counter.
The type of flooring in this area is marble.
There is not a waiting area close to the counter.