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Bluewater - Management Suite

Bluewater, Greenhithe, Kent, DA9 9ST

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Access Guide

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Opening Times (Reception)

  • Monday 08:00 - 19:00.
  • Tuesday 08:00 - 19:00.
  • Wednesday 08:00 - 19:00.
  • Thursday 08:00 - 19:00.
  • Friday 08:00 - 19:00.
  • Saturday 08:00 - 19:00.
  • Sunday Closed.

Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Alternative formats of the shopping centre map are available in large print.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas around the site.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located on Lower Rose Gallery, in The Quiet Place.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Ability Plus.

Parking

Management Suite

  • The management suite is located on Upper Rose Walk, between Castle Fine Art and Snow + Rock.

Entrance (Management Suite Entrance)

  • This information is for the entrance located on Upper Rose Gallery.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Management Suite'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The height of the intercom is 142cm (4ft 8in).
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 98cm from floor level.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 89cm.
  • Comments View
    • The intercom is used for out of hour access.
    • There is a push button for entry into the management suite.
    • Centre staff have a push button at the reception desk to allow entry and exit from the management suite.

Reception

  • The reception point is located ahead as you enter the management suite.
  • The reception point is approximately 4m (4yd 1ft) from the management suite entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 105cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is wood.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; armchairs and sofas.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • There is seating in front of the reception area (shown in photographs 6-8).
    • There is additional seating on the upper area of the management suite (shown in photographs 9 and 10).
    • There are security barriers to the right of the reception desk (shown in photographs 3-5).
    • There is a wide security barrier suitable for wheelchair users which is opened by reception staff.
    • The width of the wide security barrier is 103cm.
    • The width of the standard barrier is 57cm.
    • There is a keycard reader at the standard barrier.
    • The height of the keycard reader is 104cm.

Step(s)

  • There is a/are step(s) located to the rear right of the reception area.
  • The step(s) is/are used to access the upper level of the management suite, including the meeting rooms, staff offices and toilets.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • Comments View
    • The steps are on a curve and the going varies from 23cm to 35cm.

Lift (Platform Lift)

  • There is a lift for public use.
  • The lift is located to the rear right of the reception area, leading to the upper level of the management suite.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 10m (10yd 2ft) from the Management Suite entrance.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 88cm x 117cm (2ft 11in x 3ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Meeting Rooms

  • There are 3 meeting rooms.
  • The meeting rooms are on the upper level of the management suite.
  • The meeting room surveyed was The Quarry.
  • The meeting room is located at the front left of the upper level as you exit the platform lift.
  • The meeting room is 6m from the platform lift.
  • The doors open away from you (push).
  • The doors are easy to open.
  • The doors are double.
  • The clear door width is 148cm.
  • There is level access into the meeting room.
  • There is a conference desk.
  • The height of the desk is 69cm.
  • There are chairs.
  • The chairs have armrests.
  • There is a large smart screen.
  • The height to the top of the smart screen is 176cm.
  • There is room for a wheelchair user to manoeuvre.
  • The flooring is even and clear of trip hazards.
  • The surface of the floor is carpet.
  • The lighting levels are adjustable.

Accessible Toilet(s) (Management Suite)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located to the front right of the upper level of the management suite as you exit the platform lift.
  • This accessible toilet is approximately 11m (12yd 1in) from the platform lift.
  • There is step-free access to the accessible toilet, via lift.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens inwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 147cm x 270cm (4ft 10in x 8ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 79cm (2ft 7in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 172cm and 183cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 109cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is not a hand dryer.
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • There is not an opposite transfer toilet in this location.
  • Comments View
    • There is a standard shower within the accessible toilet cubicle.
    • The shower head is height adjustable and removable.
    • The controls are lever mixer.
    • There is 1 shallow (7cm) step to access the shower created by the shower tray.
    • There is a shelf in the shower area.
    • The height of the shelf is 96cm.
    • There is a 91cm wide entrance area to the shower area of the cubicle.
    • The dimensions of the shower area are 131cm wide and 178cm deep.

Standard Toilet(s) (Management Suite)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located to the front right of the upper level of the management suite.
  • The female toilet(s) is/are approximately 12m (13yd 4in) from the platform lift.
  • There is step-free access to the female toilet(s), via lift.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • The male toilet facilities that were surveyed are located to the front right of the upper level of the management suite.
  • The male toilet(s) is/are approximately 9m (9yd 2ft) from the platform lift.
  • There is step-free access to the male toilet(s), via lift.
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal available.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Related Access Guides (Bluewater)