Access Guide

Search Access Guide

Opening Times (Bluewater)

Comments View
- The shopping centre is open 24 hours.
- The opening times of shops, cafés and restaurants in the centre vary.
- Please see the Bluewater website for more information.

Bluewater is located to the south west of Greenhithe, off the B255, which is accessed via the A2 at Bean Interchange. Follow the signs for Bluewater from the A2.
There are six car parks surrounding the shopping centre. There are four multi-storey car parks - Guildhall Car Park, Plaza Car Park, Rose Gallery Car Park, and Thames Walk Car Park. There are two open air car parks - Village Car Park and Winter Garden Car Park.
There is a bus stop within 150 metres of the shopping centre.
There is an onsite bus station and transit hub.
For more information on Bluewater Bus Station and Transit Hub please click here (opens new tab).
The nearest railway station is Greenhithe.
Bluewater is a 25 minute bus ride away from Greenhithe Railway Station, which connects you to all major cities in the UK.
For more information on Greenhithe Station - National Rail please click here (opens new tab).

Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
Guest Services Associates do receive training in escorting visually impaired people.
Alternative formats of the shopping centre map are available in large print.
There is an assistance dog toilet or toileting area at the venue/nearby.
The assistance dog toilet or toileting area is located on the grassed areas around the site.
There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
The place of safety is located on Lower Rose Gallery, in The Quiet Place.
Water bowls for assistance dogs are not available.
There are mobility aids available.
The mobility aids available include mobility scooters and wheelchairs.
To obtain mobility aids please contact Ability Plus.

Digital wayfinders are not available.
Overhead signs are provided to aid wayfinding.
Information posts are provided to aid wayfinding.
The type of flooring in this area is marble.
There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
There is high colour contrast between the walls and floor in the majority of corridors/walkways.
The lighting levels are varied.
Background music is played in this area.
Background music is played throughout the court.
There is step free access in this area.

Stairs can be used to access other floors.
The stairs are located to the centre of Star Court.
The floors which are accessible by stairs are Lower and Upper.
There are 15+ steps between floors.
The height of the step(s) is/are between the recommended 15cm and 18cm.
The going of the step(s) is/are between the recommended 30cm and 45cm.
The steps are clearly marked.
There is a/are handrail(s) at the step(s).
The steps have a handrail on both sides.
Handrails are at the recommended height (90cm-100cm).
Handrails do cover the flight of stairs throughout its length.
Handrails are easy to grip.
Handrails do not extend horizontally beyond the first and last steps.
There is a landing.
Clear signs indicating the facilities on each floor are not provided on landings.
The lighting levels at the steps are good.

There is a lift for public use.
The lift is located between House of Fraser and Coach on the lower level and between House of Fraser and T.M.Lewin on the upper level.
The lift is a standard lift.
A member of staff does not need to be notified for use of the lift.
The floors which are accessible by this lift are Lower and Upper.
Clear signs indicating the facilities on each floor are provided on lift lobby landings.
There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
Lift doors do contrast visually with lift lobby walls.
The external controls for the lift are not within 90cm - 110cm from the floor.
The colour contrast between the external lift controls and the control plate is high.
The colour contrast between the external lift control plate and the wall is high.
The clear door width is 138cm (4ft 6in).
The dimensions of the lift are 225cm x 177cm (7ft 5in x 5ft 10in).
There are no separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
There is not a list of floor services available within the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within 90cm - 120cm from the floor.
There is not a hearing loop system.
The lift does not have Braille markings.
The lift does have tactile markings.
The lighting levels in the lift are good.

Digital wayfinders are not available.
Overhead signs are provided to aid wayfinding.
Information posts are provided to aid wayfinding.
The type of flooring in this area is marble.
There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
The following types of seating can be found in this area; wooden benches.
There is high colour contrast between the walls and floor in the majority of corridors/walkways.
The lighting levels are good.
Background music is played in this area.
Background music is played throughout the court.
There is step free access in this area.

The counter is located on Upper Star Court.
There is step-free access to the counter, via lift.
There is a clear unobstructed route to the counter.
There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
The counter is not placed in front of a background which is patterned.
The lighting levels at the counter are good.
The height of the counter is 122cm .
There is not sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The height of the lowered section of the counter is 82cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is not a clear knee recess beneath the low/lowered section of the counter.
There is not a clear list of services at the counter.
The Guest Services Counter is used for centre information and Bluewater Gift Cards.
There is not a digital wayfinding touchscreen at the counter.
There is not a hearing assistance system at the counter.
The type of flooring in this area is marble.
There is not a waiting area close to the counter.